Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not fully resolve my complaint For your reference, details of the offer I reviewed appear below I am satisfied with the fact that I will have no more interactions with this company, but want to explain again, that, I admit I spoke w/ Mr***, and made a small payment, even though he would not inform me of who the client was when I asked I only agreed to the payment because due to critical personal situations, I had not been physically able to monitor my fiancés, and had been struggling to get them corrected After that conversation, though I received no phone calls or messages from him as he claims from then on, until this last time, when he called my office, and unethically shared and implied personal information with a coworker, to the degree that it made that coworker uncomfortable enough that they called me to inform me of it The more I thought on it, the way he first claimed and stated to my coworker and to myself, that he had been trying to reach me since April (but he now states in his reply here, his company took over the account in July) and when I called him back that day, he only admitted to our previous conversation regarding when the small payment was made, when I reminded him of it When at first he stated he had been trying to reach me for months, and had not been able to That is when I reminded him that we had spoken and I had even made the payment, only then did he acknowledge he had reached me beforeThat was the last time his number shows on my phone log, and I have received no messages.After thinking about all this and considering that I had previously filed bankruptcy within the past year and recently realized that there have been creditors included in that bankruptcy still calling and illegally trying to collect, and had even illegally reported accounts that I had never had, to my credit report I went ahead and met with my attorney who is researching this manner further to find out who his client is, I will pursue any legal action that it may merit Regards, [redacted]
Since this complaint was received, we did attempt to reach out for the sole purpose of making sure Mrs*** had all our information and client informationAt the beginning of any contact made the purpose of our call, company name, and cleint was givenPrior to the one payment made she had even contacted our client and her call was eventually transferred into usNot sure why it is felt we did not provide that nor do we have any benefit in not providing that informationWhen it comes to any contact with third parties no information was ever shared all we asked for was contact informationNothing more and no personal information was ever shared with third partiesAgain we are sorry that we could not resolve this matter with Mrs***, our intentions where to do nothing more then that
Express Collection Services LLC works hard to maintain a standard of operations above anything that State and Federal requires of usWe strive to work with consumers to resolve their financial obligations, typically above what their contract requiresWith that we take any complaint of this nature very serious
After careful review of this case Express Collection Services LLC, attempted to work Mrs*** contractual obligation out in the same manner as mentioned aboveAfter handling her case since 7/21/till 11/24/2014, we made a number of attempts to work this out with herWe went so far to accomplish this by allowing Mrs*** to name her own monthly payment plan and payment dates and on 9/8/she wanted to make $per month, where one payment of that amount was made
In attempts to resolve this matter Express Collections Services LLC made several attempts to reach Mrs*** and when those attempts failed we began to work on getting any other location information to make sure we had the best possible avenues to reach Mrs***During that process she contacted us back were we failed to be able to resolve this matter with Mrs***
While we work hard to work these contractual obligations out between consumers and our client sometimes it is just not possible and as of 11/24/we closed this account back to our client and as of that date no longer have any business with Mrs***, and how her contractual obligations handled from here is at the discretion of out client
We are sorry this matter was not able to be resolved with Mrs***Though we know that not ever consumer we work with will result in a resolution we do take pride in knowing we go above and beyond what most collection agencies do in these mattersExpress Collections Services LLC will be looking over this file in more detail to see what went wrong to cause the file to go as far as it didHow we could have communicated our intension better to have resolved this matter, for the consumer and our client, but so that files of this nature never escalate to the level of complaintAgain we are sorry that this could not be worked out with Mrs*** and hope she resolves the matter with our client in a fashion that satisfies all parties
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not fully resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am satisfied with the fact that I will have no more interactions with this company, but want to explain again, that, I admit I spoke w/ Mr. [redacted], and made a small payment, even though he would not inform me of who the client was when I asked. I only agreed to the payment because due to critical personal situations, I had not been physically able to monitor my fiancés, and had been struggling to get them corrected. After that conversation, though I received no phone calls or messages from him as he claims from then on, until this last time, when he called my office, and unethically shared and implied personal information with a coworker, to the degree that it made that coworker uncomfortable enough that they called me to inform me of it. The more I thought on it, the way he first claimed and stated to my coworker and to myself, that he had been trying to reach me since April (but he now states in his reply here, his company took over the account in July) and when I called him back that day, he only admitted to our previous conversation regarding when the small payment was made, when I reminded him of it. When at first he stated he had been trying to reach me for months, and had not been able to . That is when I reminded him that we had spoken and I had even made the payment, only then did he acknowledge he had reached me before. That was the last time his number shows on my phone log, and I have received no messages.After thinking about all this and considering that I had previously filed bankruptcy within the past year and recently realized that there have been creditors included in that bankruptcy still calling and illegally trying to collect, and had even illegally reported accounts that I had never had, to my credit report. I went ahead and met with my attorney who is researching this manner further to find out who his client is, I will pursue any legal action that it may merit.
Regards,
[redacted]
Express Collection Services LLC works hard to maintain a standard of operations above anything that State and Federal requires of us. We strive to work with consumers to resolve their financial obligations, typically above what their contract requires. With that we take any complaint of this nature...
very serious.
After careful review of this case Express Collection Services LLC, attempted to work Mrs. [redacted] contractual obligation out in the same manner as mentioned above. After handling her case since 7/21/2014 till 11/24/2014, we made a number of attempts to work this out with her. We went so far to accomplish this by allowing Mrs. [redacted] to name her own monthly payment plan and payment dates and on 9/8/2014 she wanted to make $25.00 per month, where one payment of that amount was made.
In attempts to resolve this matter Express Collections Services LLC made several attempts to reach Mrs. [redacted] and when those attempts failed we began to work on getting any other location information to make sure we had the best possible avenues to reach Mrs. [redacted]. During that process she contacted us back were we failed to be able to resolve this matter with Mrs. [redacted].
While we work hard to work these contractual obligations out between consumers and our client sometimes it is just not possible and as of 11/24/2014 we closed this account back to our client and as of that date no longer have any business with Mrs. [redacted], and how her contractual obligations handled from here is at the discretion of out client.
We are sorry this matter was not able to be resolved with Mrs. [redacted]. Though we know that not ever consumer we work with will result in a resolution we do take pride in knowing we go above and beyond what most collection agencies do in these matters. Express Collections Services LLC will be looking over this file in more detail to see what went wrong to cause the file to go as far as it did. How we could have communicated our intension better to have resolved this matter, for the consumer and our client, but so that files of this nature never escalate to the level of complaint. Again we are sorry that this could not be worked out with Mrs. [redacted] and hope she resolves the matter with our client in a fashion that satisfies all parties.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not fully resolve my complaint For your reference, details of the offer I reviewed appear below I am satisfied with the fact that I will have no more interactions with this company, but want to explain again, that, I admit I spoke w/ Mr***, and made a small payment, even though he would not inform me of who the client was when I asked I only agreed to the payment because due to critical personal situations, I had not been physically able to monitor my fiancés, and had been struggling to get them corrected After that conversation, though I received no phone calls or messages from him as he claims from then on, until this last time, when he called my office, and unethically shared and implied personal information with a coworker, to the degree that it made that coworker uncomfortable enough that they called me to inform me of it The more I thought on it, the way he first claimed and stated to my coworker and to myself, that he had been trying to reach me since April (but he now states in his reply here, his company took over the account in July) and when I called him back that day, he only admitted to our previous conversation regarding when the small payment was made, when I reminded him of it When at first he stated he had been trying to reach me for months, and had not been able to That is when I reminded him that we had spoken and I had even made the payment, only then did he acknowledge he had reached me beforeThat was the last time his number shows on my phone log, and I have received no messages.After thinking about all this and considering that I had previously filed bankruptcy within the past year and recently realized that there have been creditors included in that bankruptcy still calling and illegally trying to collect, and had even illegally reported accounts that I had never had, to my credit report I went ahead and met with my attorney who is researching this manner further to find out who his client is, I will pursue any legal action that it may merit Regards, [redacted]
Since this complaint was received, we did attempt to reach out for the sole purpose of making sure Mrs*** had all our information and client informationAt the beginning of any contact made the purpose of our call, company name, and cleint was givenPrior to the one payment made she had even contacted our client and her call was eventually transferred into usNot sure why it is felt we did not provide that nor do we have any benefit in not providing that informationWhen it comes to any contact with third parties no information was ever shared all we asked for was contact informationNothing more and no personal information was ever shared with third partiesAgain we are sorry that we could not resolve this matter with Mrs***, our intentions where to do nothing more then that
Express Collection Services LLC works hard to maintain a standard of operations above anything that State and Federal requires of usWe strive to work with consumers to resolve their financial obligations, typically above what their contract requiresWith that we take any complaint of this nature very serious
After careful review of this case Express Collection Services LLC, attempted to work Mrs*** contractual obligation out in the same manner as mentioned aboveAfter handling her case since 7/21/till 11/24/2014, we made a number of attempts to work this out with herWe went so far to accomplish this by allowing Mrs*** to name her own monthly payment plan and payment dates and on 9/8/she wanted to make $per month, where one payment of that amount was made
In attempts to resolve this matter Express Collections Services LLC made several attempts to reach Mrs*** and when those attempts failed we began to work on getting any other location information to make sure we had the best possible avenues to reach Mrs***During that process she contacted us back were we failed to be able to resolve this matter with Mrs***
While we work hard to work these contractual obligations out between consumers and our client sometimes it is just not possible and as of 11/24/we closed this account back to our client and as of that date no longer have any business with Mrs***, and how her contractual obligations handled from here is at the discretion of out client
We are sorry this matter was not able to be resolved with Mrs***Though we know that not ever consumer we work with will result in a resolution we do take pride in knowing we go above and beyond what most collection agencies do in these mattersExpress Collections Services LLC will be looking over this file in more detail to see what went wrong to cause the file to go as far as it didHow we could have communicated our intension better to have resolved this matter, for the consumer and our client, but so that files of this nature never escalate to the level of complaintAgain we are sorry that this could not be worked out with Mrs*** and hope she resolves the matter with our client in a fashion that satisfies all parties
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not fully resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am satisfied with the fact that I will have no more interactions with this company, but want to explain again, that, I admit I spoke w/ Mr. [redacted], and made a small payment, even though he would not inform me of who the client was when I asked. I only agreed to the payment because due to critical personal situations, I had not been physically able to monitor my fiancés, and had been struggling to get them corrected. After that conversation, though I received no phone calls or messages from him as he claims from then on, until this last time, when he called my office, and unethically shared and implied personal information with a coworker, to the degree that it made that coworker uncomfortable enough that they called me to inform me of it. The more I thought on it, the way he first claimed and stated to my coworker and to myself, that he had been trying to reach me since April (but he now states in his reply here, his company took over the account in July) and when I called him back that day, he only admitted to our previous conversation regarding when the small payment was made, when I reminded him of it. When at first he stated he had been trying to reach me for months, and had not been able to . That is when I reminded him that we had spoken and I had even made the payment, only then did he acknowledge he had reached me before. That was the last time his number shows on my phone log, and I have received no messages.After thinking about all this and considering that I had previously filed bankruptcy within the past year and recently realized that there have been creditors included in that bankruptcy still calling and illegally trying to collect, and had even illegally reported accounts that I had never had, to my credit report. I went ahead and met with my attorney who is researching this manner further to find out who his client is, I will pursue any legal action that it may merit.
Regards,
[redacted]
Express Collection Services LLC works hard to maintain a standard of operations above anything that State and Federal requires of us. We strive to work with consumers to resolve their financial obligations, typically above what their contract requires. With that we take any complaint of this nature...
very serious.
After careful review of this case Express Collection Services LLC, attempted to work Mrs. [redacted] contractual obligation out in the same manner as mentioned above. After handling her case since 7/21/2014 till 11/24/2014, we made a number of attempts to work this out with her. We went so far to accomplish this by allowing Mrs. [redacted] to name her own monthly payment plan and payment dates and on 9/8/2014 she wanted to make $25.00 per month, where one payment of that amount was made.
In attempts to resolve this matter Express Collections Services LLC made several attempts to reach Mrs. [redacted] and when those attempts failed we began to work on getting any other location information to make sure we had the best possible avenues to reach Mrs. [redacted]. During that process she contacted us back were we failed to be able to resolve this matter with Mrs. [redacted].
While we work hard to work these contractual obligations out between consumers and our client sometimes it is just not possible and as of 11/24/2014 we closed this account back to our client and as of that date no longer have any business with Mrs. [redacted], and how her contractual obligations handled from here is at the discretion of out client.
We are sorry this matter was not able to be resolved with Mrs. [redacted]. Though we know that not ever consumer we work with will result in a resolution we do take pride in knowing we go above and beyond what most collection agencies do in these matters. Express Collections Services LLC will be looking over this file in more detail to see what went wrong to cause the file to go as far as it did. How we could have communicated our intension better to have resolved this matter, for the consumer and our client, but so that files of this nature never escalate to the level of complaint. Again we are sorry that this could not be worked out with Mrs. [redacted] and hope she resolves the matter with our client in a fashion that satisfies all parties.