The car I purchased has major issues, I have Lost jobs because the car that I got from these crooks keeps breaking down they told me to drive all the way to the city and they would fix it, when I got there they said if they fix it they couldn't release it back to me because my payment is day late!!!!!! I have made attempts prior to this to get them to fix my car the first time they couldn't get me in for whole weeks, the second time I was told they were not responsible for coming and getting it and it was not drivable they stated that I would have to pay to have it towed, it was miles from the city, it was cheaper for me to pay the dollars and fix it my self! That didn't do much good days later something else is wrong, guess I'll have to shell out more cash to fix it myself on top of paying a month for the car!!! So if you can afford the a month and another for parts every month then you will love express credit auto!!!!
We had a great experience with Luis in Norman, OkHe was great! He never acted like it was inconvenient to answer our calls and the questions we hadHe took his time to check other lots for us and got us into a great fit for our familyHe got back to me quickly with answers to questions we hadHe even stayed late to finish things up with usGo see LuisHe will take care of you
Dear Revdex.com of Central Oklahoma, We have received and reviewed the complaint submitted by Johnnie Cobb (Revdex.com Case# [redacted] )Express Credit Auto has contacted MrCobb and resolved his complaintExpress Credit Auto respectfully request case# [redacted] be closed Respectfully, [redacted]
Dear Mr [redacted] & Revdex.com of Central Oklahoma, On June 30th, and AUD request of trade line deletion was submitted to the CRAWe have found and corrected an error on of CRA code AUD submissions; an additional AUD deletion request has been madeA confirmation of the deletion will be made upon AAF's receiptImmediate action has been taken and further follmeasures in order Respectfully, Auto Advantage Finance
Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ Contact Name and Title: [redacted] Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ecaautogroup.com Express Credit Auto does not have record of a [redacted] as a customer or account holder of Auto Advantage Finance
Initial Business Response /* (1000, 5, 2014/09/03) */
Dear Mr& Mrs***,
We have received your concern dated 9/02/2014:
Express Credit Auto has received a complaint submitted by you to the Revdex.com of Central OklahomaAn attempt to contact you has been made by
phoneThis is a written acknowledgement, giving me a chance to share with you right away what is happening with your complaint
First, while this email is not intended as a response to the complaint you submitted, it does confirm we have received your complaint
Next, I would like to apologize for any and all inconveniences this matter may have caused youExpress Credit Auto / Auto Advantage Finance takes great pride in the services we provide for our community
I am now in the process of reviewing your concern and will be contacting you shortly
I wish to reiterate the desire of Express Credit Auto to maintain the respect & trust our community has given us over many years of doing businessOur company views this matter with the utmost importance and would greatly appreciate you giving the issue your most urgent attentionAt your convenience, I can be reached by phone at (XXX)-XXX-XXXX Monday - Friday 9:A.Mto 5:P.M
Thank you for your time, attention, and efforts, Should you have any questions, please do not hesitate to contact me
Respectfully,
*** *** ***
Re: Consumer: ***, ***
Company: Express Credit Auto, LLC
Case #: ***
Dear Revdex.com of Central Oklahoma:
Express Credit Auto, LLC ("ECA") is filing this response in connection with the above-referenced complaintAfter conducting an
investigation of *** ***'s ("Ms***") complaint, ECA would respectfully respond as follows
On February 7, 2014, Ms*** purchased a NISSAN SENTRA, VIN: 3N1AB61E69L("Vehicle"), from ECAIncluded with the purchase of the Vehicle was a "Limited Warranty." This Limited Warranty was valid from the date of sale for months or 36,miles whichever occurred firstAs noted in the Limited Warranty, the mileage at the time of was 75,A copy of the Limited Warranty is enclosed
On or about August 20, 2015, Ms*** brought the Vehicle to ECA's Warranty Department with complaints that the A/C was not blowing coldAt the time the Vehicle was brought in the mileage was noted to be approximately 119,Despite the Vehicle being out of warranty by over 8,miles, ECA elected to include the costs of the repairs under the Limited Warranty, replaced multiple components (including the A/C compressor, condenser drier, orifice tube) and recharged the A/C systemIn an effort to assist Ms***, ECA only charged a fee of $(under the Limited Warranty, each covered component is subject to a separate deductible of $100.00)Had ECA declined to cover those repairs, Ms***'s costs would have been in excess of $
On or about November 25, 2015, Ms*** brought the Vehicle back to ECA's Warranty Department, this time with complaints that the blower motor had stopped workingAt the time the Vehicle was brought in the mileage was noted to be approximately 127,Since the Vehicle was out of warranty by over 15,miles and the blower motor was not a covered component ECA declined to include the costs of those repairs under the Limited WarrantyHowever, in an effort to assist Ms***, ECA agreed to waive the costs of its labor (approximately hours at $per hour, or $337.50) if Ms*** would pay for cost of the part (approximately $350.00)Ms*** declined this offer and the Vehicle was returned to her without any repairs having been performed
Now, Ms*** demands that ECA further fix components (which it is not obligated to) or else pay her car payments of $(which have nothing to do with any warranty repairs)Despite Ms***'s assertions, the Limited Warranty expired on its own terms when the Vehicle surpassed 36,miles from the date of saleConsequently, ECA will not agree to provide Ms*** with her desired resolution
Respectfully,
*** ***
We had a great experience with Luis in Norman, Ok. He was great! He never acted like it was inconvenient to answer our calls and the questions we had. He took his time to check other lots for us and got us into a great fit for our family. He got back to me quickly with answers to questions we had. He even stayed late to finish things up with us. Go see Luis. He will take care of you.
Initial Business Response /* (1000, 8, 2015/10/22) */
Mr. [redacted] purchased on 7/25/2014. Since his purchase his vehicle was taken to our warranty facility four times for different reasons (see attached) . All four times items, although not covered under the warranty contract, was replaced...
at no charge to Mr. [redacted]. On 9/11/2014 and 9/16/2014 Mr. [redacted] was issued a loaner vehicle for his inconvenience at no charge, despite Mr. [redacted] stating otherwise. Attached are copies of work performed each time Mr. [redacted] came to the ECA warranty department, again at no charge. Each time a resolution was found, and some cases, was never an issue- simply operator error. Mr. [redacted] claims of repossession is not a matter of the sale or service of his automobile. At this time ECA will consider this case resolved and closed.
Respectfully,
[redacted]
Director of Finance
Initial Consumer Rebuttal /* (3000, 10, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not operator error. I had several people look at the car, including a mechanic of 30+ years. If you cannot turn on the car with the key without having to jump start the car. Something is wrong. I have all the paper work showing they "fixed" my car. Also in the contract it says everything is covered under the warranty except things that get normal ware and tare. Tires, windshield wipers, etc. I honestly think I deserve the money back that I put into the car. I will bring the paper work showing what they did and most of them show that it is for the same exact issue, not several different ones like they claim. This issue is not resolved.
Final Business Response /* (4000, 12, 2015/10/27) */
Based on our investigation ECA fulfilled its obligations and then some; ECA will not be making any sort of arrangements with Mr. [redacted]. I feel no further response by ECA should be required and the case to be closed. In our last response documents were provided proving our good faith attempt to satisfy his issues when it was presented to our warranty facility.
I have attached copies of all work performed on Mr. [redacted] vehicle ( also attached in previous response) along with a copy of the "Limited Warranty" contract signed by Mr. [redacted]. Please refer to "covered components". Mr. [redacted] initialed the contract four (4) times and signed once (1) indicating the understanding of the contract. Further, I have indicated by highlights work requested by the customer, diagnostic, diagnoses, work performed, and notes. All worked performed at ECA Warranty department was at NO CHARGE despite being un-covered under the "limited warranty" contract.
Express Credit Auto strives for 100% customer satisfaction. ECA has provided sufficient supporting documentation which clearly shows ECA went above and beyond the requirements in order to preserve customer satisfaction. ECA will not be able to accept Mr. [redacted] offer to settle his complaint.
Initial Business Response /* (1000, 5, 2015/08/18) */
Attached is a copy of the Express Credit Auto Limited Warranty Contract signed and dated by Mr. [redacted]. The contract signed and dated by Mr. [redacted] states, " All provisions of coverage are included herein and are detailed for the...
protection of the contract guarantor, "Express Credit Auto", (an Oklahoma company) hereafter referred to as "seller" and the "buyers(s) of the aforementioned vehicle (named above). ALL REPAIRS MUST BE PERFORMED BY THE "SELLER" OR AN APPROVED AGENT OF TE "SELLER" (IN WRITING). IT IS THE "BUYER'S" RESPONSIBILITY TO GET THE VEHICLE TO AN APPROVED REPAIR FACILITY.
After review of all annotations regarding Mr. [redacted]'s complaint Express Credit Auto has attempted to resolve Mr. [redacted]'s mechanical issues in compliance to the terms and conditions of the Express Credit Auto Limited Warranty Contract.
Thank you for your time and attention.
Respectfully,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this because I was told it was an authorized dealer within 20 miles of me.
Final Business Response /* (4000, 11, 2015/09/08) */
While Express Credit Auto strives to achieve 100% customer satisfaction, in response to the above-referenced complaint, we believe that we have complied to the terms and conditions of the Express Credit Auto Limited Warranty Contract. ECA would respectfully request that this matter be concluded without further inquiry.
Respectfully,
[redacted]
The car I purchased has major issues, I have Lost 2 jobs because the car that I got from these crooks keeps breaking down they told me to drive all the way to the city and they would fix it, when I got there they said if they fix it they couldn't release it back to me because my payment is 1 day late!!!!!! I have made attempts prior to this to get them to fix my car the first time they couldn't get me in for 3 whole weeks, the second time I was told they were not responsible for coming and getting it and it was not drivable they stated that I would have to pay to have it towed, it was 100 miles from the city, it was cheaper for me to pay the 300 dollars and fix it my self! That didn't do much good 9 days later something else is wrong, guess I'll have to shell out more cash to fix it myself on top of paying 500 a month for the car!!! So if you can afford the 500 a month and another 300 for parts every month then you will love express credit auto!!!!
Initial Business Response /* (1000, 5, 2014/08/05) */
Contact Name and Title: [redacted] Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ecaautogroup.com
Express Credit Auto does not have record of a [redacted] as a customer or account holder of Auto Advantage...
Initial Business Response /* (1000, 5, 2015/03/02) */
Dear Revdex.com of Central Oklahoma,
Complaint Response:
On or about 9/19/2014 Ms. [redacted] purchased a 2007 Saturn. On 10/15/2014 ECA/AAF mailed the certificate of title via U.S. Postal Service Certified mail (USPS tracking#...
XXXXXXXXXXXXXXXXXXXX). On 11/17/2014 the title was listed as unclaimed by USPS and would be returned to Auto Advantage Finance. On 12/13/2014 first contact from Ms. [redacted] made to AAF teller located at ECA north lot with regards to title. On 12/17/2014 first contact made by Ms. [redacted] to AAF Account Management, and Title Department. AAF representatives informed customer the U.S. Post Office attempted delivery on 10/17/2014 and marked unclaimed on 11/17/2014. ECA/AAF did not receive return of the title from U.S. Post office until 12/29/2014. On 12/17/2014 AAF title department at the request of the customer prepared certified copies of the certificate of title for Ms. [redacted] to pick up.
ECA/AAF has performed all duties related to titling and lien perfection required by the State of Oklahoma.
Ms. [redacted] purchased the vehicle with XXXXXX miles and on February 13,2015 when the vehicle was checked in to the warranty department the vehicle now has XXXXXX miles. The customer has driven over 6000 miles since the date of purchase and has not contacted the warranty department at anytime since the date of purchase until February 4, 2015. The customer spoke with a warranty advisor on 2/4/15 in regards to her vehicle not accelerating and revving up to a high RPM while driving. ECA Warranty informed Mrs. [redacted] that we would supply a loaner vehicle once one became available and she had insurance. Ms. [redacted] at the time a loaner vehicle came available did not meet the requirements set by the state to release a loaner vehicle to.
The vehicle was dropped off at the warranty department on Friday February 13. The customer was contacted on February 18 in regards to her vehicle. She was informed that her vehicle would need a transmission and the vehicle had several codes saved in the PCM for shift solenoids. The vehicle was also driven to warranty and at the time of check in the CHECK ENGINE light was not displayed. Mrs. [redacted] deductible was also being waived for customer satisfaction and other issues she has had. The customers vehicle is currently being worked on at the warranty department and should be finished later this week. The parts to complete the repairs have been ordered and we are currently waiting on them to arrive.
Ms. [redacted] has been contacted with an offer on Friday February 27, 2015. Ms. [redacted] informed the ECA/AAF representative that she will be contact the Revdex.com for further assistance. ECA/AAF has worked diligently to satisfy Ms. Nelsons concerns. ECA is dedicated in providing superior customer care and service. Ms. [redacted]'s desired resolution will not be acceptable at this time.
Respectfully,
[redacted]
Director of Finance
Initial Consumer Rebuttal /* (3000, 7, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept an offer that is not clearly stated in their above repsonse.
In regards to my title. I spoke with the title department on October 14th, 2014, at which time I state concern about not receiving my title. They told me they had mailed it. I made several trips to Express Credit Auto trying to retrieve my title. At no time could they ever produce it. Even when I spoke with their store manager, [redacted], on 2/4/15, he could not produce the title either. I took it upon myself to contact a tag agency and they stated that Express Credit Auto filed for a lost title in Feb. 2015. If they had the title, why did they need to file for a lost title?
Again, I cannot accept a resolution that is not clearly described or outlined in the above referenced response from Express Credit Auto. If they would like to submit an actual resolution, I'd be happy to Co side the offer and get back with the Revdex.com.
Resoectfuy,
[redacted]
Final Business Response /* (4000, 10, 2015/03/18) */
Dear Revdex.com of Central Oklahoma,
ECA/AAF Representatives have been unsuccessful after several attempts to contact Ms. [redacted] with a resolution. Express Credit Auto has given Ms. [redacted] a number of options at no cost to her to resolve her complaint. Since our attempts to contact Ms. [redacted] for resolution and the return of the loaner vehicle have been ignored we are forced to close this case with Revdex.com of Central Oklahoma.
Thank you for your time and attention in this matter. Should you need further assistance please do not hesitate contacting me.
Respectfully,
Dear Revdex.com of Central Oklahoma, We have received and reviewed the complaint submitted by Johnnie...
Cobb (Revdex.com Case# [redacted]). Express Credit Auto has contacted Mr. Cobb and resolved his complaint. Express Credit Auto respectfully request case# [redacted] be closed. Respectfully, [redacted]
After two years of on time payments I was 4 dollars short eca of Tulsa turned my car off it was winter 20 degrees outside I was stranded in the middle nowhere plus I had small children with me I called eca and they told me it's not their problem me and my kids had to bundle up to keep warm for an hour until a kind stranger gave us a ride home 6months later I was 75 cents short and again they turned off my car I call ask if they could work with me but I needed the car on so I can go to work nope they said no their problem I lost my job I called explain to them my situation and asked if they could work with me on my remaining payments again not their problem and I didnt make a full payment they would repo the car I am so happy to be done with this company even tho my credit score will be affected it was worth it not to deal with this terrible mistake I made because I was desperate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Mr. [redacted] & Revdex.com of Central Oklahoma,
On June 30th, 2016 and AUD request of trade line deletion was submitted to the CRA. We have found and corrected an error on 1 of 3 CRA code AUD submissions; an additional AUD deletion request has been made. A confirmation of...
the deletion will be made upon AAF's receipt. Immediate action has been taken and further follow-up measures in order.
Respectfully,
The car I purchased has major issues, I have Lost jobs because the car that I got from these crooks keeps breaking down they told me to drive all the way to the city and they would fix it, when I got there they said if they fix it they couldn't release it back to me because my payment is day late!!!!!! I have made attempts prior to this to get them to fix my car the first time they couldn't get me in for whole weeks, the second time I was told they were not responsible for coming and getting it and it was not drivable they stated that I would have to pay to have it towed, it was miles from the city, it was cheaper for me to pay the dollars and fix it my self
! That didn't do much good days later something else is wrong, guess I'll have to shell out more cash to fix it myself on top of paying a month for the car!!! So if you can afford the a month and another for parts every month then you will love express credit auto!!!!
We had a great experience with Luis in Norman, OkHe was great! He never acted like it was inconvenient to answer our calls and the questions we hadHe took his time to check other lots for us and got us into a great fit for our familyHe got back to me quickly with answers to questions we hadHe even stayed late to finish things up with usGo see LuisHe will take care of you
Dear Revdex.com of Central Oklahoma, We have received and reviewed the complaint submitted by Johnnie Cobb (Revdex.com Case# [redacted] )Express Credit Auto has contacted MrCobb and resolved his complaintExpress Credit Auto respectfully request case# [redacted] be closed Respectfully, [redacted]
Dear Mr [redacted] & Revdex.com of Central Oklahoma, On June 30th, and AUD request of trade line deletion was submitted to the CRAWe have found and corrected an error on of CRA code AUD submissions; an additional AUD deletion request has been madeA confirmation of the deletion will be made upon AAF's receiptImmediate action has been taken and further follmeasures in order Respectfully, Auto Advantage Finance
Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ Contact Name and Title: [redacted] Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ecaautogroup.com Express Credit Auto does not have record of a [redacted] as a customer or account holder of Auto Advantage Finance
Initial Business Response /* (1000, 5, 2014/09/03) */
Dear Mr& Mrs***,
We have received your concern dated 9/02/2014:
Express Credit Auto has received a complaint submitted by you to the Revdex.com of Central OklahomaAn attempt to contact you has been made by
phoneThis is a written acknowledgement, giving me a chance to share with you right away what is happening with your complaint
First, while this email is not intended as a response to the complaint you submitted, it does confirm we have received your complaint
Next, I would like to apologize for any and all inconveniences this matter may have caused youExpress Credit Auto / Auto Advantage Finance takes great pride in the services we provide for our community
I am now in the process of reviewing your concern and will be contacting you shortly
I wish to reiterate the desire of Express Credit Auto to maintain the respect & trust our community has given us over many years of doing businessOur company views this matter with the utmost importance and would greatly appreciate you giving the issue your most urgent attentionAt your convenience, I can be reached by phone at (XXX)-XXX-XXXX Monday - Friday 9:A.Mto 5:P.M
Thank you for your time, attention, and efforts, Should you have any questions, please do not hesitate to contact me
Respectfully,
*** *** ***
Initial Business Response /* (1000, 9, 2014/10/15) */
Dear Ms***
Case # XXXXXXXX has been resolved
Kindest Regards,
*** *** ***
Director of Finance
Re: Consumer: ***, ***
Company: Express Credit Auto, LLC
Case #: ***
Dear Revdex.com of Central Oklahoma:
Express Credit Auto, LLC ("ECA") is filing this response in connection with the above-referenced complaintAfter conducting an
investigation of *** ***'s ("Ms***") complaint, ECA would respectfully respond as follows
On February 7, 2014, Ms*** purchased a NISSAN SENTRA, VIN: 3N1AB61E69L("Vehicle"), from ECAIncluded with the purchase of the Vehicle was a "Limited Warranty." This Limited Warranty was valid from the date of sale for months or 36,miles whichever occurred firstAs noted in the Limited Warranty, the mileage at the time of was 75,A copy of the Limited Warranty is enclosed
On or about August 20, 2015, Ms*** brought the Vehicle to ECA's Warranty Department with complaints that the A/C was not blowing coldAt the time the Vehicle was brought in the mileage was noted to be approximately 119,Despite the Vehicle being out of warranty by over 8,miles, ECA elected to include the costs of the repairs under the Limited Warranty, replaced multiple components (including the A/C compressor, condenser drier, orifice tube) and recharged the A/C systemIn an effort to assist Ms***, ECA only charged a fee of $(under the Limited Warranty, each covered component is subject to a separate deductible of $100.00)Had ECA declined to cover those repairs, Ms***'s costs would have been in excess of $
On or about November 25, 2015, Ms*** brought the Vehicle back to ECA's Warranty Department, this time with complaints that the blower motor had stopped workingAt the time the Vehicle was brought in the mileage was noted to be approximately 127,Since the Vehicle was out of warranty by over 15,miles and the blower motor was not a covered component ECA declined to include the costs of those repairs under the Limited WarrantyHowever, in an effort to assist Ms***, ECA agreed to waive the costs of its labor (approximately hours at $per hour, or $337.50) if Ms*** would pay for cost of the part (approximately $350.00)Ms*** declined this offer and the Vehicle was returned to her without any repairs having been performed
Now, Ms*** demands that ECA further fix components (which it is not obligated to) or else pay her car payments of $(which have nothing to do with any warranty repairs)Despite Ms***'s assertions, the Limited Warranty expired on its own terms when the Vehicle surpassed 36,miles from the date of saleConsequently, ECA will not agree to provide Ms*** with her desired resolution
Respectfully,
*** ***
We had a great experience with Luis in Norman, Ok. He was great! He never acted like it was inconvenient to answer our calls and the questions we had. He took his time to check other lots for us and got us into a great fit for our family. He got back to me quickly with answers to questions we had. He even stayed late to finish things up with us. Go see Luis. He will take care of you.
Initial Business Response /* (1000, 8, 2015/10/22) */
Mr. [redacted] purchased on 7/25/2014. Since his purchase his vehicle was taken to our warranty facility four times for different reasons (see attached) . All four times items, although not covered under the warranty contract, was replaced...
at no charge to Mr. [redacted]. On 9/11/2014 and 9/16/2014 Mr. [redacted] was issued a loaner vehicle for his inconvenience at no charge, despite Mr. [redacted] stating otherwise. Attached are copies of work performed each time Mr. [redacted] came to the ECA warranty department, again at no charge. Each time a resolution was found, and some cases, was never an issue- simply operator error. Mr. [redacted] claims of repossession is not a matter of the sale or service of his automobile. At this time ECA will consider this case resolved and closed.
Respectfully,
[redacted]
Director of Finance
Initial Consumer Rebuttal /* (3000, 10, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not operator error. I had several people look at the car, including a mechanic of 30+ years. If you cannot turn on the car with the key without having to jump start the car. Something is wrong. I have all the paper work showing they "fixed" my car. Also in the contract it says everything is covered under the warranty except things that get normal ware and tare. Tires, windshield wipers, etc. I honestly think I deserve the money back that I put into the car. I will bring the paper work showing what they did and most of them show that it is for the same exact issue, not several different ones like they claim. This issue is not resolved.
Final Business Response /* (4000, 12, 2015/10/27) */
Based on our investigation ECA fulfilled its obligations and then some; ECA will not be making any sort of arrangements with Mr. [redacted]. I feel no further response by ECA should be required and the case to be closed. In our last response documents were provided proving our good faith attempt to satisfy his issues when it was presented to our warranty facility.
I have attached copies of all work performed on Mr. [redacted] vehicle ( also attached in previous response) along with a copy of the "Limited Warranty" contract signed by Mr. [redacted]. Please refer to "covered components". Mr. [redacted] initialed the contract four (4) times and signed once (1) indicating the understanding of the contract. Further, I have indicated by highlights work requested by the customer, diagnostic, diagnoses, work performed, and notes. All worked performed at ECA Warranty department was at NO CHARGE despite being un-covered under the "limited warranty" contract.
Express Credit Auto strives for 100% customer satisfaction. ECA has provided sufficient supporting documentation which clearly shows ECA went above and beyond the requirements in order to preserve customer satisfaction. ECA will not be able to accept Mr. [redacted] offer to settle his complaint.
Thank you for your time, attention, and efforts.
Respectfully,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/18) */
Attached is a copy of the Express Credit Auto Limited Warranty Contract signed and dated by Mr. [redacted]. The contract signed and dated by Mr. [redacted] states, " All provisions of coverage are included herein and are detailed for the...
protection of the contract guarantor, "Express Credit Auto", (an Oklahoma company) hereafter referred to as "seller" and the "buyers(s) of the aforementioned vehicle (named above). ALL REPAIRS MUST BE PERFORMED BY THE "SELLER" OR AN APPROVED AGENT OF TE "SELLER" (IN WRITING). IT IS THE "BUYER'S" RESPONSIBILITY TO GET THE VEHICLE TO AN APPROVED REPAIR FACILITY.
After review of all annotations regarding Mr. [redacted]'s complaint Express Credit Auto has attempted to resolve Mr. [redacted]'s mechanical issues in compliance to the terms and conditions of the Express Credit Auto Limited Warranty Contract.
Thank you for your time and attention.
Respectfully,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this because I was told it was an authorized dealer within 20 miles of me.
Final Business Response /* (4000, 11, 2015/09/08) */
While Express Credit Auto strives to achieve 100% customer satisfaction, in response to the above-referenced complaint, we believe that we have complied to the terms and conditions of the Express Credit Auto Limited Warranty Contract. ECA would respectfully request that this matter be concluded without further inquiry.
Respectfully,
[redacted]
Initial Business Response /* (1000, 8, 2015/12/07) */
Express Credit Auto is working to resolve Ms. [redacted]'s complaint.
The car I purchased has major issues, I have Lost 2 jobs because the car that I got from these crooks keeps breaking down they told me to drive all the way to the city and they would fix it, when I got there they said if they fix it they couldn't release it back to me because my payment is 1 day late!!!!!! I have made attempts prior to this to get them to fix my car the first time they couldn't get me in for 3 whole weeks, the second time I was told they were not responsible for coming and getting it and it was not drivable they stated that I would have to pay to have it towed, it was 100 miles from the city, it was cheaper for me to pay the 300 dollars and fix it my self
! That didn't do much good 9 days later something else is wrong, guess I'll have to shell out more cash to fix it myself on top of paying 500 a month for the car!!! So if you can afford the 500 a month and another 300 for parts every month then you will love express credit auto!!!!
Initial Business Response /* (1000, 5, 2014/08/05) */
Contact Name and Title: [redacted] Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ecaautogroup.com
Express Credit Auto does not have record of a [redacted] as a customer or account holder of Auto Advantage...
Finance.
Initial Business Response /* (1000, 5, 2015/03/02) */
Dear Revdex.com of Central Oklahoma,
Complaint Response:
On or about 9/19/2014 Ms. [redacted] purchased a 2007 Saturn. On 10/15/2014 ECA/AAF mailed the certificate of title via U.S. Postal Service Certified mail (USPS tracking#...
XXXXXXXXXXXXXXXXXXXX). On 11/17/2014 the title was listed as unclaimed by USPS and would be returned to Auto Advantage Finance. On 12/13/2014 first contact from Ms. [redacted] made to AAF teller located at ECA north lot with regards to title. On 12/17/2014 first contact made by Ms. [redacted] to AAF Account Management, and Title Department. AAF representatives informed customer the U.S. Post Office attempted delivery on 10/17/2014 and marked unclaimed on 11/17/2014. ECA/AAF did not receive return of the title from U.S. Post office until 12/29/2014. On 12/17/2014 AAF title department at the request of the customer prepared certified copies of the certificate of title for Ms. [redacted] to pick up.
ECA/AAF has performed all duties related to titling and lien perfection required by the State of Oklahoma.
Ms. [redacted] purchased the vehicle with XXXXXX miles and on February 13,2015 when the vehicle was checked in to the warranty department the vehicle now has XXXXXX miles. The customer has driven over 6000 miles since the date of purchase and has not contacted the warranty department at anytime since the date of purchase until February 4, 2015. The customer spoke with a warranty advisor on 2/4/15 in regards to her vehicle not accelerating and revving up to a high RPM while driving. ECA Warranty informed Mrs. [redacted] that we would supply a loaner vehicle once one became available and she had insurance. Ms. [redacted] at the time a loaner vehicle came available did not meet the requirements set by the state to release a loaner vehicle to.
The vehicle was dropped off at the warranty department on Friday February 13. The customer was contacted on February 18 in regards to her vehicle. She was informed that her vehicle would need a transmission and the vehicle had several codes saved in the PCM for shift solenoids. The vehicle was also driven to warranty and at the time of check in the CHECK ENGINE light was not displayed. Mrs. [redacted] deductible was also being waived for customer satisfaction and other issues she has had. The customers vehicle is currently being worked on at the warranty department and should be finished later this week. The parts to complete the repairs have been ordered and we are currently waiting on them to arrive.
Ms. [redacted] has been contacted with an offer on Friday February 27, 2015. Ms. [redacted] informed the ECA/AAF representative that she will be contact the Revdex.com for further assistance. ECA/AAF has worked diligently to satisfy Ms. Nelsons concerns. ECA is dedicated in providing superior customer care and service. Ms. [redacted]'s desired resolution will not be acceptable at this time.
Respectfully,
[redacted]
Director of Finance
Initial Consumer Rebuttal /* (3000, 7, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept an offer that is not clearly stated in their above repsonse.
In regards to my title. I spoke with the title department on October 14th, 2014, at which time I state concern about not receiving my title. They told me they had mailed it. I made several trips to Express Credit Auto trying to retrieve my title. At no time could they ever produce it. Even when I spoke with their store manager, [redacted], on 2/4/15, he could not produce the title either. I took it upon myself to contact a tag agency and they stated that Express Credit Auto filed for a lost title in Feb. 2015. If they had the title, why did they need to file for a lost title?
Again, I cannot accept a resolution that is not clearly described or outlined in the above referenced response from Express Credit Auto. If they would like to submit an actual resolution, I'd be happy to Co side the offer and get back with the Revdex.com.
Resoectfuy,
[redacted]
Final Business Response /* (4000, 10, 2015/03/18) */
Dear Revdex.com of Central Oklahoma,
ECA/AAF Representatives have been unsuccessful after several attempts to contact Ms. [redacted] with a resolution. Express Credit Auto has given Ms. [redacted] a number of options at no cost to her to resolve her complaint. Since our attempts to contact Ms. [redacted] for resolution and the return of the loaner vehicle have been ignored we are forced to close this case with Revdex.com of Central Oklahoma.
Thank you for your time and attention in this matter. Should you need further assistance please do not hesitate contacting me.
Respectfully,
[redacted]
Director of Finance
Dear Revdex.com of Central Oklahoma, We have received and reviewed the complaint submitted by Johnnie...
Cobb (Revdex.com Case# [redacted]). Express Credit Auto has contacted Mr. Cobb and resolved his complaint. Express Credit Auto respectfully request case# [redacted] be closed. Respectfully, [redacted]
After two years of on time payments I was 4 dollars short eca of Tulsa turned my car off it was winter 20 degrees outside I was stranded in the middle nowhere plus I had small children with me I called eca and they told me it's not their problem me and my kids had to bundle up to keep warm for an hour until a kind stranger gave us a ride home 6months later I was 75 cents short and again they turned off my car I call ask if they could work with me but I needed the car on so I can go to work nope they said no their problem I lost my job I called explain to them my situation and asked if they could work with me on my remaining payments again not their problem and I didnt make a full payment they would repo the car I am so happy to be done with this company even tho my credit score will be affected it was worth it not to deal with this terrible mistake I made because I was desperate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Mr. [redacted] & Revdex.com of Central Oklahoma,
On June 30th, 2016 and AUD request of trade line deletion was submitted to the CRA. We have found and corrected an error on 1 of 3 CRA code AUD submissions; an additional AUD deletion request has been made. A confirmation of...
the deletion will be made upon AAF's receipt. Immediate action has been taken and further follow-up measures in order.
Respectfully,
Auto Advantage Finance