Express Equipment Repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still have the original copy of my contract from Anytime Fitness (pictured) This signed contract states that my membership term was for months and was to end on April 30th, That contract was altered at the time it was signed by one day, because Tyler made an error, but not two monthsIf my contract was altered after the date that I signed, then it was without my knowledge and I wasn't notified in any way If I am charged by Anytime Fitness for the next two months, after my contract has expired, I will be taking up this issue in small claims court Regards, Marcia [redacted]

In response to below complaint:Account was closed by [redacted] on 12/9/ Member did have $pulled from their account on 11/15, however on 11/23, $was credited back No additional fees were issued.Membership will not be billed any further since account was officially closed.If more information is needed, please reach out

The complaint was submitted on 6/22/2016 and was assigned an ID of [redacted] .I read the complaint and have sent an email to the party involved. I reiterated our policy, but also gave options to resolve. Every new member signs a gym membership contract. I wasn't... part of the conversation, but we have contracts in place to avoid 'what I heard' type mis-communications. Our contracts are very specific with terms, refunds and cancellation policies.Thank youJim [redacted]

5/7/16:I reviewed the situation with my *** ***. The original contract was signed in Oct by previous management (I purchased club/gym in Dec 2015). The information in the system (*** *** does our record keeping/billing/contract & financial maintenance) shows an
expiration date of 6/30/16. Not 4/30/that is stated in the complaint. We have put in a cancellation date of 6/30/to officially close out this membership and in accordance with the signed contract. I informed my *** *** to have this individual contact me directly with any questions. If you need anymore information, please contact me Jim *** (***) at ###-###-#### or my *** *** Charlie *** at ###-###-####. Thanks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. ONE thing to add is the account should have been closed back in July/Aug and they never issued me the credit, I did have to dispute that charge with my bankIt should have never reached this level, very bad customer service.Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below I still have the original copy of my contract from Anytime Fitness (pictured). This signed contract states that my membership term was for months and was to end on April 30th, 2016. That contract was altered at the time it was signed by one day, because Tyler made an error, but not two monthsIf my contract was altered after the date that I signed, then it was without my knowledge and I wasn't notified in any way. If I am charged by Anytime Fitness for the next two months, after my contract has expired, I will be taking up this issue in small claims court
Regards,
Marcia ***

The complaint was submitted on 6/22/2016 and was assigned an ID of [redacted].I read the complaint and have sent an email to the party involved.   I reiterated our policy, but also gave options to resolve.   Every new member signs a gym membership contract.   I wasn't...

part of the conversation, but we have contracts in place to avoid 'what I heard' type mis-communications.  Our contracts are very specific with terms, refunds and cancellation policies.Thank youJim [redacted]

In response to below complaint:Account was closed by [redacted] on 12/9/15.   Member did have $37.00 pulled from their account on 11/15, however on 11/23, $37.00 was credited back.  No additional fees were issued.Membership will not be billed any further since account was officially...

closed.If more information is needed, please reach out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I found the copy of my contract, it appears that I was suppose to be paying only $35.00 monthly for the service. however Anytime fitness has been charging me $45.00 resulting in overdraft fees in my account. Anytime fitness did not honor their end of the contract and took funds from my account that I never authorized. Therefor  I am still asking that I be let out of my contract. 
Regards,
Mark [redacted]