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Express Food Mart #

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Express Food Mart # Reviews (1)

This customer has sent documents thru email for printing at least times of those times she never picked up the copies even though we called her several times We discarded the copies after several weeks Our policy is if a customer consistently sends an email for services but does not pick up at least twice then we do not print the documents until they are in the store to pay and pick up This customer, during her time using our services since February, has complained on [redacted] twice and to our corporate office Even though she complained on [redacted] , she still came into our store During this last incident she complained in the email that she sent for printing that we never get anything right for her But she still sent it and we waited until she came in to print it I do apologize for the miscommunication between her and Vicki When Vicki turned away from her, Vicki was going to the back to print her job Vicki, unfortunately, did not communicate that to the customer Vicki does apologize for that Also for the rude behavior my staff exhibited, I apologize for that Yes, this customer became angry and left Because of her many complaints against the store that we could not print her jobs the way she wanted, I decided that we could not adequately service this customer and it would be better if she sent her print jobs to either another The UPS Store or to one of our competition, which I listed in an email to her Again I apologize for the miscommunication and the rude behavior of my staff At the time of this incident, she may have purchased something else in the store for $16, but she was not charged for any printing which is what she is disputing Therefore I am refusing any kind of gift card to my store or any other store I am continuing to express that she will be better served at another store other than this one Thank YouOwner, The UPS Store

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