Express Food Mart

After receiving the complaint, I proceeded to call the client and his daughter I wanted to hear exactly what happened and wanted to attempt to rectify the situation They graciously accepted my offer to refund the remaining portion of money owed for bulk item disposalEven though I did
not personally handle any aspect of this particular sale, I wanted to reimburse the family for their out of pocket expenses that were not part of the original agreement I have apologized for any inconvenience & appreciate the opportunity to make amends financially & personally I took over the family business in January While I handle the majority of the sales each week, I unfortunately did not handle this one and was not aware of the problem until now I value each client and want to maintain a good relationship & protect my reputation I am truly sorry for this out of the norm situation.Sincerely,Fawn M*** C***ProprietorSydney BMoore Estate Sales###-###-####***

Revdex.com:I would recommend hiring Sydney BMoore Estate Sales IF;you hire the daughter, to sell your itemsThe daughter responded to and took care of a business transaction that her mother, reneged onThe mother failed to honor the contract with a superior & condescending attitudeMay was the estate sale for the items in my father’s homeWe noticed items that did not belong, such as a bow & arrow and a microwave.After the sale, the owner (mother) with an attitude proceeded to divide themoney, according to the contractIn addition, the house would be vacuumed,swept, and emptied, cleaned out top to bottom, no extra charge, part of the contractJune 8, ten days later, my 84-year-old fathergets a call from the house cleaner, “you must not have paid your bill becausethe bulk items have not been taken”It was a set upWith a closing on Friday,June 12, my father panics, calls the Municipality & pays $to remove the large bulk items left from the house sale, an expense my father incurred, he should never been contactedThe owner (mother) should have completed the job as promised, she reneged on the contractI tried to call and text, the mother, no response; in fact, she called my father and said if I continue to contact her, she will sue meAfter contacting The Revdex.com, I received a phone call from herdaughter, who is taking over most of the businessThe daughter reimbursed myfather for the money, apologized and wanted to know, what can she do to makethings rightI respect and admire the daughter for fulfilling a businesspromise her mother reneged on, nor was part of.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
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