Express Information Systems

On June 26,he placed an order with our company which is the order referenced in his complaintHe agreed to payments of$He has made of these paymentsHe also agreed to the titles he referenced in his complaintAll terms and conditions along with subscription titles were explained by the supervisor, and Mr [redacted] agreed to themA detailed confirmation of his order, terms of payments and subscription titles, etc, was sent to him on June 28, He has never contacted our office regarding the subscription titles he is receiving In addition, on December 26, 2012, Mr [redacted] placed another order with our company to extend his current subscriptions along with some new titlesAgain, all terms, conditions and titles were explained to him, which he agreed toA detailed confirmation of this order was also sent to him on December 27, He has made of his payments on this orderIt wasn't until March that Mr [redacted] left a voice message to cancel his accountsHe did not leave a phone number and the number we had on file had been disconnectedWe are not reflecting any email response coming from Mr [redacted] Mr [redacted] has acquired a legitimate debt with our companyHe has made all his payments on time until February Both outstanding accounts are now delinquentHe has a balance of$on account# [redacted] and $on account [redacted] This will pay his accounts in fullHe needs to contact us by phone to make arrangements to settle these outstanding accounts or they will be forwarded to a third party licensed and bonded collection agency We have placed Mr [redacted] 's phone number on our Do Not Call list If we can be of futher assistance, please contact our office at the information listed aboveRespectfully, [redacted] I Customer Service

Unprofessional answering of phone when calling about so-called reward"Can I help You?" And then, "Okay, goodbye" and hung up when I stated I didn't want to give him my phone numberThey hadn't even explained who they wereWhen I called back twice, I was disconnected both times, no voiceOur phone number is private, so they could not have known who was calling

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

In response to the unresolved complaint received on March 31, 2015, below is our resolution. In speaking with Ms. [redacted] , we came to a mutual resolution. The first order she placed with our company on October 11, 2013, order number [redacted] will stay as is. Her second order placed on November 19,... 2014, order number [redacted] will be adjusted to a paid in full status as of today, April16, 2015. She will receive service for any monies paid to date. We are providing her a paid in full letter on this second order.We hope this resolves this matter to the satisfaction of all parties involved. If we can be of further assistance, please contact our office at the information listed above.Respectfully, [redacted] Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I might have been approached by this business in My life is very busy They might have gotten me to agree to a subscription -- but not to many subscriptions I am now getting magazines I have never heard of before and that I do not read I do not remember getting any more subscriptions this past December I have sent e-mails to this company, including at least one to a *** *** Here is a copy of the e-mail that I sent to *** *** on April 18:
Mr***:
I started noticing charges to my debit card late in of $for account *** and $for account *** I began an investigation of these charges and your company
It is possible that, at some point in the past, that I authorized your company to charge my debit card for a subscription to a magazine that I might have actually wanted to get I did not intend for your company to charge me for many subscriptions to magazines that I have no interest in If, for example, I became interested again in Popular Photography (a magazine I did once subscribe to), I could buy said magazine on a news stand for $-- or $60/year A subscription would, of course, be less Needless to say, I did not intend to subscribe to many magazines that would cost me nearly $60/MONTH I have noticed magazines appearing in my mailbox with titles such as Entrepreneur and Black Enterprise At first I thought I had gotten on to some list where I was being sent these magazines for FREE You would not believe some of the junk mail I get
I discussed this matter with my bank I -- at their recommendation -- cancelled the old debit card
Please cancel any subscriptions that your company has signed me up for I am no longer interested in dealing with your company
If you do not do this, I shall report Express Information Services to the Revdex.com and, possibly, other organizations (including government agencies) for, shall we say, unethical practices
Seriously,
*** ***
For the past few months, I have not received magazines apparently ordered for me by this company In the past week copies of Black Enterprise, Popular Science, Entrepreneur, Popular Photography, and Homeland Security Today have appeared in my mailbox I do not want these magazines
Please tell Express Information Services to terminate my subscriptions with them If I want these magazines, I will approach the publishers of said magazines, not go through a company I do not trust
Regards,
*** ***

I am a year old senior citizen that they swindled $1,in magazine subscriptionsThey refuse to cancel my order and I am stuck with it for the next years Unfortunately, the swindle and prey on senior citizens and have no remorse what so ever I truly am outraged by this company and believe they should be shut down immediately before they scam another senior like myself

January 10, The Revdex.com *** ** *** ***
*** ** *** Re: ID
*** To whom it may concern: This letter is in response to the above mentioned complaintOn November 10, 2016, we spoke with Ms*** regarding a magazine subscription serviceAfter going over the details of the service, Ms*** authorized a subscription service be placed on her behalfShe confirmed her address, provided her billing information and authorized scheduled monthly paymentsMs*** agreed to a day cancellation periodShe was sent a confirmation letter of her orderShe was informed when she placed the order, as well as in writing, the time frame in which she would start receiving her serviceIt is still within that periodService has been processed on her behalfMs*** states that another magazine company billed her $We have no control over what another company doesWe do not share her personal information with any other companyMs*** was never forced to place this order with our companyWe will however offer a settlementWith the payments she has made to date, we will adjust her account to a paid in full status, send her service for monies paid to date and adjust the number of years she receivesShe will receive a total of magazines for a one year periodThis of course is provided she honor the payments already madeWe have placed Ms***’s information on our company’s Do Not Call listWe hope this resolves this matter to the satisfaction of all parties involvedSincerely, Lori L*** Express Information Systems

In response to the unresolved complaint received on April29, 2015, below is our resolutionIIn speaking with Ms***, we came to a mutual resolutionShe did have a previous order with Js which was placed on March 29, This account was paid in fullOn April 23, we contacted I her
to make sure she was satisfied with her service and if we could provide her with any further service.She did place another order with usAll of the details of that order were discussed with herShe did !receive a confirmation letter of everything that was discussed in that conversationShe did authorize apayment of $for early termination of her agreementShe will receive service for all monies paidto dateHer second order has been adjusted to reflect a paid in full status1IiOn April 29, we spoke with Ms*** regarding her complaintShe was in agreement with :Ithe resolutionShe has agreed to honor the two payments she made of$and $She statedher daughter was concerned because she was on the Do Not Call listWe only contacted her because she was already a customer of oursWe have put her on our company's Do Not Call list .We hope this resolves this matter to the satisfaction of all parties involvedIf we can be of further assistance, please contact our office at the information listed above.Respectfully,*** *** I Customer Service

Re: *** *** Complaint ID ***To whom it may concern :In response to the unresolved complaint received on June 29, 2015, below is our resolution.On January 26, 2015, *** *** authorized a magazine subscription service order be placed with our
company on her behalfShe provided her billing information and authorized scheduled monthly payments.Ms*** was sent a confirmation letter of her order which included our cancellation policyIt also included a release for her to sign which also stated she would honor the terms and conditions she made with our companyShe did sign this and returned it to us.On March 11, she wrote in to check our records, stating that she had canceled this orderMs*** has never contacted our office to cancel her order and definitely not within the agreed time frame to cancel. She states in her complaint we keep billing her every monthWe have only received one (1) payment from her on January 27, Her account is seriously delinquent. On July 2, we were finally able to make contact with her regarding her order and obligation to our companyShe denied everythingI informed her we have a taped recording of the order verification she could listen to in order to refresh her memoryShe also claims she never received the confirmation letterIt was explained it was in the same envelope as her release, which she signed and returned to us.We have come to a mutual agreementIn presenting her with the facts, she did agree she has an order with usWe told her we would accept past due payment, forgive the delinquencies and lower her monthly paymentsShe agreed to continue to make payments at the lower rate until her account is paid in fullShe authorized a payment for 7/6/2015.We hope this resolves this matter to all parties involved.Respectfully,*** *** / Customer Service

August 9, 2016The Revdex.com N12'h StreetPhoenix, AZ 85014Re: *** *** (Account #***Complaint ID: ***To whom it may concern:This Jetter is in regards to Ms*** ***'s order with Express
Information SystemsOn September 9,2015, Ms*** authorized a magazine subscription service with EISDuring her service she moved anddidn't inform us until June 28, in a conversation we had with her regarding her delinquent account Shesigned a release stating she would honor the agreement she made with EISThis is a legitimate debt.However, we will agree to cancel the remaining balance on her account and send her service for monies paid to date.We have placed her information on our company's Do Not Call List, and will not be contacting her in any way in the future.We hope this resolves this matter to the satisfaction to all parties involvedIf we can be of further assistance, please feel free to contact our office at the information listed above.Respectfully,Lori L*** I Customer Service

In response to the complaint received July 14, 2015, below is our resolution.We appreciate the feedback on our employeesWe strive to provide excellent customer serviceIt is through this feedback we can help insure thisWe apologize for the treatment of this potential customerWe have
made internal changes to the service provided by our employees.We are sending Ms*** the award which she is referring toWe have spoke with her and addressed her concerns and comments.We hope this resolved this matter to all parties involvedIf we can be of further assistance, please contact our office at the information listed above.Respectfully, *** ***Customer Service

I signed up with Express Information Systems, LLC on 12/5/which was on a FridayOver the weekend I decided that I did not wish to continue with this serviceI called on 12/8/and explained that I no longer wanted the service and I am calling within the day business cancellation agreementThe man that answered stated that I can not do that and refused to cancel my service no matter how much I argued with him but he still refused to cancel my accountHe did however revise my time with the companyTheir business states on their Guarantee and Agreement form that there is a day cancellation periodThey are breaking the law by stating I could not cancel my service within daysIf I did not cancel with in days they want to charge a 10% administration fee on the remainder of my balanceI did not sign any statement that I agreed with this feeThe only paper I signed was a Release Form for them to send me my $online gift cardsThey are overcharging customers by over times the amount for the magazinesThey are charging me $per year for magazines I can get for $per year

Unfortunately this matter has reached your officeAs per requested, we are refunding $and canceling Ms***'s order and removing her phone number from our data baseShe will receive her refund within days by check
We are also notifying our collections company to cease any
further attempts to collectNothing has been, nor will be reported on her credit report
We hope this resolves this issue to the satisfaction of all parties involveIf we can be of further assistance, please direct all correspondence to the address listed above
Respectfully*** ***n/ Customer Service

Mr. [redacted] did in fact create two legitimate debts with Express Information Systems on two seperate occassions. As a gesture of good faith, Express Information Systems will cancel his accounts and discontinue any collection efforts as of.today, May 27, 2014. Adjustments will be made to his accounts accordingly.
We have placed Mr. [redacted]'s phone number on our company's Do Not Call list and he will not receive any further contact from our office.
If we can be of any futher assistance, please direct all correspondence to the address listed. Respectfully,
[redacted] I Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

August 9, 2016The Revdex.com4428 N. 12th StreetPhoenix,85014Re[redacted] (Account# 1505570) Complaint ID: [redacted]To whom it may concern:This letter is in regards to Ms. [redacted]' order with Express Information Systems. We are...

confirming that the order placed on her behalf has been canceled as of July 15,2016. There is no monies due. We sent a letter to Mr. S[redacted] on July 22,2016 informing him of this cancellation.We have placed her information on our company's Do Not Call List, and will not be contacting her in any way in the future.We hope this resolves this matter to the satisfaction to all parties involved. If we can be of further assistance, please feel free to contact our office at the information listed above.Respectfully,Lori L[redacted] I Customer Service

In response to the above referenced complaint, we would like to address a few facts. On November 20, 2013 we did speak with Mr. [redacted] and after explaining all the details of the offer, he did place an order for a magazine subscription service. We also sent Mr. [redacted] details of his order in writing...

to confirm his understanding of the order. Our company takes measures to insure our subscribers are capable of placing such orders and meet certain criteria regarding age and abilities. Had we been informed of any disability, we would have inquired as to the nature of the disability. Since our company policy prohibits us from providing service to customers who are not completely in charge of their financial affairs, we acquire appropriate authorization from all interested parties prior to origination of any account. Mr. [redacted] stated that he was in charge of his finances and that he was a retired rancher. At no time was there any mention of a disability or inability to make a financial decision. 
As a gesture of good faith, we have adjusted his order to a paid in full status and ceased all collection activity. We have placed Mr. [redacted]'s information on our company Do Not Call list. 
If I can be of further assistance, please direct all corresondence to the address listed above. 
Respectfully, [redacted] / Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In response to the unresolved complaint received on March 31, 2015, below is our resolution. In speaking with Ms. [redacted], we came to a mutual resolution. The first order she placed with our company on October 11, 2013, order number [redacted] will stay as is. Her second order placed on November 19,...

2014, order number [redacted] will be adjusted to a paid in full status as of today, April16, 2015.  She will receive service for any monies paid to date. We are providing her a paid in full letter on this second order.We hope this resolves this matter to the satisfaction of all parties involved. If we can be of further assistance, please contact our office at the information listed above.Respectfully,[redacted] Customer Service

[redacted]
[redacted]  [redacted]   Re: Account # [redacted]        Complaint ID #[redacted]   Dear Ms. [redacted]:   In response to your latest complaint to the Revdex.com, we have canceled any and all magazines we have going out to you. There is a cancellation period of up to 90 days before ALL magazines stop coming in. They should stop prior to this but this is the time frame we are given by the publishers. If you continue to receive magazines after this point, please contact us. They may be coming from another magazine company, which we would have no affiliation with.   Again, your order has been canceled with Express Information Systems. Your information has been put on our company's Do Not Call list and will never be contacted by our company.   Sincerely,       Lori L[redacted] Express Information Systems Customer Service