Express Information Systems LLC

January 10, The Revdex.com [redacted] Re: ID [redacted] To whom it may concern: This letter is in response to the above mentioned complaintOn November 10, 2016, we spoke with Ms [redacted] regarding a magazine subscription serviceAfter going over the details of the service, Ms [redacted] authorized a subscription service be placed on her behalfShe confirmed her address, provided her billing information and authorized scheduled monthly paymentsMs [redacted] agreed to a day cancellation periodShe was sent a confirmation letter of her orderShe was informed when she placed the order, as well as in writing, the time frame in which she would start receiving her serviceIt is still within that periodService has been processed on her behalfMs [redacted] states that another magazine company billed her $We have no control over what another company doesWe do not share her personal information with any other companyMs [redacted] was never forced to place this order with our companyWe will however offer a settlementWith the payments she has made to date, we will adjust her account to a paid in full status, send her service for monies paid to date and adjust the number of years she receivesShe will receive a total of magazines for a one year periodThis of course is provided she honor the payments already madeWe have placed Ms***’s information on our company’s Do Not Call listWe hope this resolves this matter to the satisfaction of all parties involvedSincerely, Lori L [redacted] Express Information Systems

August 9, 2016The Revdex.com? N12'h StreetPhoenix, AZ 85014Re: [redacted] (Account # [redacted] Complaint ID: [redacted] To whom it may concern:This Jetter is in regards to Ms [redacted] 's order with Express Information SystemsOn September 9,2015, Ms [redacted] authorized a magazine subscription service with EISDuring her service she moved anddidn't inform us until June 28, in a conversation we had with her regarding her delinquent account? Shesigned a release stating she would honor the agreement she made with EISThis is a legitimate debt.However, we will agree to cancel the remaining balance on her account and send her service for monies paid to date.We have placed her information on our company's Do Not Call List, and will not be contacting her in any way in the future.We hope this resolves this matter to the satisfaction to all parties involvedIf we can be of further assistance, please feel free to contact our office at the information listed above.Respectfully,Lori L [redacted] I Customer Service

[redacted] **? [redacted] ? Re: Account # [redacted] ? ? ? ? ? ? Complaint ID # [redacted] ? Dear Ms***: ? In response to your latest complaint to the Revdex.com, we have canceled any and all magazines we have going out to youThere is a cancellation period of up to days before ALL magazines stop coming inThey should stop prior to this but this is the time frame we are given by the publishersIf you continue to receive magazines after this point, please contact usThey may be coming from another magazine company, which we would have no affiliation with? Again, your order has been canceled with Express Information SystemsYour information has been put on our company's Do Not Call list and will never be contacted by our company? Sincerely, ? ? ? Lori L [redacted] Express Information Systems Customer Service

July 11, Revdex.com EMissouri Ave Phoenix, AZ Re: Complaint ID [redacted] To whom it may concern: In response to the complaint referenced above, following is our response and resolutionMr [redacted] did place an order for magazine subscriptions with our company We are sorry that he is dissatisfied with his service from our companyOur goal is to provide the best service and work with our customersOur customer base is very diversifiedWe do not cater to a selected group of individualsPer Mr***’s request, we will agree to settle this matterMr***’s account will be adjusted to a paid in full statusHe will not be billed anymore in the futureHe will receive magazine service for monies paid to dateWe have placed Ms***’s information on our company’s Do Not Call listWe hope this resolves this matter to the satisfaction of all parties involved.Sincerely, Lori L [redacted] Express Information Systems

November 21, Dispute Resolution Consultant The Revdex.com *** * *** ***
*** ** *** Re: *** ** *** Complaint ID: *** To whom it may concern: In response to the unresolved complaint referenced above, below is our resolutionWhen Ms***
placed her order she was informed of the time frame to expect delivery of her magazinesIt is still within this time frameWe went over all the terms of her orderShe agreed to accept the offer and authorized a subscription service be placed on her behalfShe was informed she would be getting a release form to sign and return for her $shopping rebate certificateShe was also informed of the cancellation policyAgain, this was all explained to her when she placed her orderWe sent her a confirmation letter re-iterating the agreement she made with our company along with the rebate release form to sign and returnMs*** claims she canceled her orderThere is no record of her contacting our office to cancelShe also claims she sent in the signed release form for her rebate certificateIt has never been received by our officeWe will offer this resolutionSince we have already processed and paid for service on her behalf and she agreed to a no refund policy, with the payments made to date, we will adjust her account to a paid in full status and send her service for monies paidPlease inform us if this resolution is acceptableWe have placed her information on our company's Do Not Call ListWe hope this resolves this matter to the satisfaction of all parties involvedIf we can be of further assistance, please contact our office at the information listed aboveRespectfully, Lori L*** / Customer Service

August 9, 2016The Revdex.comN12th StreetPhoenix,85014Re* *** *** (Account# 1505570) Complaint ID: ***To whom it may concern:This letter is in regards to Ms*** ***' order with Express Information SystemsWe are confirming that the order placed on her behalf has been
canceled as of July 15,There is no monies dueWe sent a letter to MrS*** *** on July 22,informing him of this cancellation.We have placed her information on our company's Do Not Call List, and will not be contacting her in any way in the future.We hope this resolves this matter to the satisfaction to all parties involvedIf we can be of further assistance, please feel free to contact our office at the information listed above.Respectfully,Lori L*** I Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** *** ** *** ***
*** ** *** Re: Account # *** Complaint ID #*** Dear Ms***: In response to your latest complaint to the Revdex.com, we have canceled any and all magazines we have going out to youThere is a cancellation period of up to days before ALL magazines stop coming inThey should stop prior to this but this is the time frame we are given by the publishersIf you continue to receive magazines after this point, please contact usThey may be coming from another magazine company, which we would have no affiliation with Again, your order has been canceled with Express Information SystemsYour information has been put on our company's Do Not Call list and will never be contacted by our company Sincerely, Lori L*** Express Information Systems Customer Service

January 10, The Revdex.com *** ** *** ***
*** ** *** Re: ID *** To whom it may concern: This letter is in response to the above mentioned complaintOn November 10, 2016, we spoke with Ms*** regarding a magazine subscription serviceAfter going over the
details of the service, Ms*** authorized a subscription service be placed on her behalfShe confirmed her address, provided her billing information and authorized scheduled monthly paymentsMs*** agreed to a day cancellation periodShe was sent a confirmation letter of her orderShe was informed when she placed the order, as well as in writing, the time frame in which she would start receiving her serviceIt is still within that periodService has been processed on her behalfMs*** states that another magazine company billed her $We have no control over what another company doesWe do not share her personal information with any other companyMs*** was never forced to place this order with our companyWe will however offer a settlementWith the payments she has made to date, we will adjust her account to a paid in full status, send her service for monies paid to date and adjust the number of years she receivesShe will receive a total of magazines for a one year periodThis of course is provided she honor the payments already madeWe have placed Ms***’s information on our company’s Do Not Call listWe hope this resolves this matter to the satisfaction of all parties involvedSincerely, Lori L*** Express Information Systems

I accept the cancellation but I will not consider this finished until I stop receiving magazines and can confirm after some time that I have truly been taken off of their call listAs of this time I am still receiving magazines but I have not received a call so they have held up part of the agreementOnce all magazines have stopped shipping to my address I will consider this finished and satisfactory

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** **

August 9, 2016The Revdex.com N12'h StreetPhoenix, AZ 85014Re: *** *** (Account #***Complaint ID: ***To whom it may concern:This Jetter is in regards to Ms*** ***'s order with Express Information SystemsOn September 9,2015, Ms***
authorized a magazine subscription service with EISDuring her service she moved anddidn't inform us until June 28, in a conversation we had with her regarding her delinquent account Shesigned a release stating she would honor the agreement she made with EISThis is a legitimate debt.However, we will agree to cancel the remaining balance on her account and send her service for monies paid to date.We have placed her information on our company's Do Not Call List, and will not be contacting her in any way in the future.We hope this resolves this matter to the satisfaction to all parties involvedIf we can be of further assistance, please feel free to contact our office at the information listed above.Respectfully,Lori L*** I Customer Service

To whom it may concern:In response to the complaint received May 26, 2016, below is our resolution.On May 2, we resolved this complaint with the customerWe canceled the order on her behalfWe have placed her information on our company's Do Not Call list.We hope this resolves this matter to
the satisfaction of all parties involvedIf we can be of further assistance, please contact our office at the information listed aboveRespectfully Lori L*** / Customer Service

July 11, Revdex.com EMissouri Ave Phoenix, AZ Re: Complaint ID *** *** *** To whom it may concern: In response to the complaint referenced above, following is our response and resolutionMr*** did place an order for magazine subscriptions with our company
We are sorry that he is dissatisfied with his service from our companyOur goal is to provide the best service and work with our customersOur customer base is very diversifiedWe do not cater to a selected group of individualsPer Mr***’s request, we will agree to settle this matterMr***’s account will be adjusted to a paid in full statusHe will not be billed anymore in the futureHe will receive magazine service for monies paid to dateWe have placed Ms***’s information on our company’s Do Not Call listWe hope this resolves this matter to the satisfaction of all parties involved.Sincerely, Lori L*** Express Information Systems