URGENT - Not receiving QPassport for Drug Screen Order Submission
I have been a member of Express Labs for just over a year. As long as everything is going smooth virtually than Express Labs is a valuable option for DOT consortium. However, if you need assistance above and beyond portal utilization, Express Labs customer service is not up to par.
The services that are provided by Express Labs are federally regulated. It is 100% unacceptable that an Express Labs Member's business operations are interrupted because they must comply with Drug & Alcohol regulations yet cannot speak with a live person at Express Labs that is capable of assisting for immediate resolve.
I got no requests for drug test, received a renewal wanting money, and at that time I saw there was missed tests...I arranged them immediately, when I asked for help, they deactivated my account even tho they had just charged me for the year! It would be nice if they send an email when they want you to test
Express Labs is one of few companies that we would work withThey have very knowledgeable associates and treat you with priority with any matter you call or emailGreat company to work with
Excellent customer service Had a small issue with our account and emailed for some help I expected it to be a while until I got some response, but to my surprise they responded almost immediately A+
Express Labs is an exceptional FMCSA/DOT drug and alcohol testing compliance service company providing excellent customer service, FMCSA/DOT drug and alcohol training compliance and policy compliance to keep companies like ours in compliance with FMCSA/DOT drug and alcohol regulations [redacted] and staff are extremely knowledgeable and helpful I highly recommend Express Labs for any business that is required to comply with FMCSA/DOT drug and alcohol testing regulationsA++++
We are a CDL Training School and we own a Trucking Company we have a high volume of students. While enrolled in our program students must have a pre-employment drug screen and be enrolled in a Random. The first Company we used couldn't handle the frequent volume of students and made many mistakes. We switched to Express Labs years ago, and it was the best decision that we could have made. Their prices are great. They do a excellent job. Not only with day to day normal business, but with every aspect. We had a Federal Audit and [redacted] at Express Labs couldn't have been more helpful. He was there for us and made sure we had what we needed. GREAT COMPANY TO DO BUSINESS WITH.
The services that are provided by Express Labs are federally regulated. It is 100% unacceptable that an Express Labs Member's business operations are interrupted because they must comply with Drug & Alcohol regulations yet cannot speak with a live person at Express Labs that is capable of assisting for immediate resolve.
Great Company To Work With! Professional Service!
Express Labs is one of few companies that we would work withThey have very knowledgeable associates and treat you with priority with any matter you call or emailGreat company to work with
Excellent customer service Had a small issue with our account and emailed for some help I expected it to be a while until I got some response, but to my surprise they responded almost immediately A+
Express Labs is an exceptional FMCSA/DOT drug and alcohol testing compliance service company providing excellent customer service, FMCSA/DOT drug and alcohol training compliance and policy compliance to keep companies like ours in compliance with FMCSA/DOT drug and alcohol regulations [redacted] and staff are extremely knowledgeable and helpful I highly recommend Express Labs for any business that is required to comply with FMCSA/DOT drug and alcohol testing regulationsA++++
We are a CDL Training School and we own a Trucking Company we have a high volume of students. While enrolled in our program students must have a pre-employment drug screen and be enrolled in a Random. The first Company we used couldn't handle the frequent volume of students and made many mistakes. We switched to Express Labs years ago, and it was the best decision that we could have made. Their prices are great. They do a excellent job. Not only with day to day normal business, but with every aspect. We had a Federal Audit and [redacted] at Express Labs couldn't have been more helpful. He was there for us and made sure we had what we needed. GREAT COMPANY TO DO BUSINESS WITH.