Express Lane DVDs

I have heard a response from [redacted] , the Owner of Express Lane DVDs He said he is going to reverse the charge, which makes the night I rented it free of charge I hate that it had to come to filing a complaint with the Revdex.com but I was not getting any response from the Company I can not confirm the payment was refunded as of yet, since it generally takes a couple of days for the bank to process the payment refund I will follow up once I am reimbursed, but I have no reason to believe he would say he would refund me, than disregard me

I have heard a response from [redacted], the Owner of Express Lane DVDs.  He said he is going to reverse the charge, which makes the night I rented it free of charge.  I hate that it had to come to filing a complaint with the Revdex.com but I was not getting any response from the...

Company.  I can not confirm the payment was refunded as of yet, since it generally takes a couple of days for the bank to process the payment refund.  I will follow up once I am reimbursed, but I have no reason to believe he would say he would refund me, than disregard me.

Review: I have repeatedly contacted for refund on bad product on DVD rental and on a non return charge of a DVD rental. Upon talking to a [redacted] that returned a call after 8 emails and 6 phone messages. He had agreed indeed that charges were incorrectly charged and had agreed to return funds. Now not only did he not return funds for non returned DVD for one acct, he has now charged me a fee for a rental instead of a return on second acct. I want our money returned now. I have since left more phone messages with no response again. Tired of the poor customer service and improper charges to our accounts.Desired Settlement: $28.13 to account one and $3.42 to account two for a total of $31.55

Business

Response:

I spoke with the individual about the overcharge. It was processed as promised but did not show on his credit card statement until later. He was happy with the correction once it did hit his credit card. Issue has been resolved to each parties mutual satisfaction.

Review: I rented a movie from Hammer Lane Food-4-less. When I went to return the movie the box was jammed because someone attempted to stick a Netflix movie in the box. So I filled out a claim form as instructed on the machine and left in the store with the manager. Two weeks later I was charged for keeping the movie since their policy is to bill you for sale after 14 days. I went back to the store and the manager remebered me and said they had someone come fix the machine that night and they took the movie when they came in. I called and left numberous voicemails since they do not have an option to talk to anyone. I also emailed them asking for an explanation. Nearly two weeks has passed since i've been trying to get ahold of them and I still haven't received a reply. If their is a possibility someone at the store stole it, than I would think they would have called me by now to resolve this. I just want my money back and for consumers to be aware that this place will try to pull a fast one on them. How can they not have a option to talk to anyone, and why do they avoid resolving billing issues? Please help Revdex.com.Desired Settlement: I rented a movie and it should've been $1.59 for tge night I had it. They charged me $25.84.I should receive a refund for $24.25. I dont care for an appology because there is no way I will continue business with them.

Consumer

Response:

I have heard a response from [redacted], the Owner of Express Lane DVDs. He said he is going to reverse the charge, which makes the night I rented it free of charge. I hate that it had to come to filing a complaint with the Revdex.com but I was not getting any response from the Company. I can not confirm the payment was refunded as of yet, since it generally takes a couple of days for the bank to process the payment refund. I will follow up once I am reimbursed, but I have no reason to believe he would say he would refund me, than disregard me.