Hi, We would like to again state that we did everything within reason and according to all of our ability to assist the customer. Warranty companies are 3rd party providers and usually do cover most claims when covered but within certain parameters.. I suggest contacting them and arranging a certified mechanic that they recommend, that was you completely avoid having to come out of pocket. In our experience we have seen the warranty covering 110$ labor for example then the shop requesting $ 160 labor wich is clearly very excessive. We are doing everything to assist the customer and help her, but I am not sure what else we can do to make her experience better. Please contact my business manager " Jay" and see if he can assist you.. Thank you,
We strive on customer service we been helping [redacted] from day on things that even is not covered under the warranty we paid out of pocket and still want to help [redacted]. Our warranty Rep Phil is constant in contact with her. The vehicle was in BMW shop and they charge $156 hrly and the...
warranty company pays $105 hrly so the warranty company asked her to come up with the difference which she denied. And took out the car from BMW. pls speak to the warranty rep his name is Phil to get more closure ###-###-#### also you can have the customer contact me if I can assist her further more. Adam.
Please see attached:TO WHOM IT MAY CONCERN, WE TRIED OUR BEST TO MAKE [redacted] HAPPY AS POSSIBLE THE VEHICLE WAS SERVICED BEFORE DELIVERY AND AFTER [redacted] CAME TO OUR DEALERSHIP TO RECHECK EVERYTHING WE SENT THE CAR TO OUR SERVICE SHOP AND EVERYTHING WAS GOOD. KEEP IN MIND IT WAS A...
PRE-OWNED VEHICLE. PLEASE OUR GOAL IS TO MAKE [redacted] HAPPY I HAVE SPOKE TO OUR GM AND HE STATED WE CAN OFFER [redacted] NEXT SERVICE COMPLENTARY AND A FULL TANK OF GAS. PLEASE HAVE HER CONTACT US.
To whom it may concern,
[redacted] was treated very fairly and was accommodated with
the car he desired to buy. We sold him a car with great condition and there was
absolutely nothing wrong with the car. He simply stated he had change of heart
and he wanted buy a more luxurious car there...
after we applied with the bank and
bank declined his new application due to his credit. We told [redacted] the
news we said if he could arrange the financing he can buy anything he wants to
and we will take the car in trade. ...⇄ />
Adam C[redacted] ...⇄ />
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have spent a total of 1,979.64 and still have to fix more issues which will be costing me another $840.00 on top of what I already spent. Therefore, I have to respectfully reject this offer and would prefer to settle this in small claims court. More issues just keep occurring with this car and I'm paying $20,000 for it and it has only been just about three months since purchase.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Apparently you not able to comprehend as to what was communicated before. As stated before, warranty companies cover most things, not everything. I have spoken to at least 6 different people from the warranty company and they advised me they are not covering the part. What part of that statement are you unable to understand. If the part is not going to be covered, automatically they will not be covering the labor. There was never an issue with labor cost. I wish not to speak with Jay, he has no business ethic whatsoever. He was quite a chirpy fellow when I was signing the documents for the car and advised me if there was any problem to contact him. I contacted him once and he hung up on me, I am totally disgusted by your establishment. No one wants to take accountability for anything and keeps on referring me to people who is either incapable of getting anything rectified or either passing me to someone. It is infuriating and extremely exhausting. I have never been so stressed out in my life, my first car and worsr nightmare. It is quite appalling your so call place of business is still up and running. I don't have a problem paying for part of the labor, either I take the car to my mechanic where it is cheaper, I bring you the invoice and you give me half of the cost.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I bought my car in March of 2016 and they have not paid or gave any of my documents to the extended warranty that I purchase to them. I already had to pay 800.00 out of pocket for this car because both the sales manager Marlin and the sales person Mizan lied and stated that everything in the car was checked. Even when I brought the car to them and they kept it for a whole day they did not fix any of the repairs although they guaranteed me everything would be fixed if it was within the 100 days since I bought the car. Now my radiator is cracked and both Warrantech and Infinity has tried to contact the dealer to send the documents and the check and they have lied multiple times that they sent it through [redacted] overnight, but can't provide us with the tracking number. It has been a week that I have been trying to speak with the dealer to handle this issue and all they give me is the run around just like when it came to repairing my car. This paperwork should have been all done since it is going on three months since I purchased this car. At this point I cannot drive my car because it is sitting to be repaired, but that repair cannot happen until the dealer address this issue. If I would of known a pre-certified car from them would cause this much problems I would have purchased somewhere else. My last complaint they offered me a free oil change meanwhile when they claimed to have checked the fluids they didn't bother to tell me that my power-steering fluid was contaminated. I don't want no service from them. I would like them to complete all my paperwork and refund me my 800 that I spent for repairs that they claim they did, but when I brought it to Infiniti they informed me that it was not done. All they did was give me new blades and cabin filter and that was a fight with the dealer. Now I have to be inconvenience because they have not completed the appropriate documents for my extended warranty and my radiator is already cracked almost three months with this car.
Revdex.com:At this time, my complaint, ID [redacted] regarding Bronx Auto Sales has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]
We try to keep all our customers happy even their claims has no merit so just make our customer happy we will offer a one time offer $300 dollars. Adam C[redacted] ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I brought it yo bmw and which bmw advised me that my warranty company is not covering any of the expenses such as the part that is needed, which means I would have to pay out of pocket so that is why I took the car back from bmw. Phil only contacted to and advised be the same thing everyone has been advising me which is to take it to a shop. Why should I continuously take the car to a shop in which the warranty company previously advised me they not covering, what kind of logic is that. I haven't hears from Phil in almost two weeks and it's an insult for Bronx Auto Sales to insinuate they strive for superb customer service, however here I am in this predicament. I had the car less than a month with the issue and all up to now Bronx Auto Sales has even come to an agreement to fix it. This is absolutely absurd, the worst place to do business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi, We would like to again state that we did everything within reason and according to all of our ability to assist the customer. Warranty companies are 3rd party providers and usually do cover most claims when covered but within certain parameters.. I suggest contacting them and arranging a certified mechanic that they recommend, that was you completely avoid having to come out of pocket. In our experience we have seen the warranty covering 110$ labor for example then the shop requesting $ 160 labor wich is clearly very excessive. We are doing everything to assist the customer and help her, but I am not sure what else we can do to make her experience better. Please contact my business manager " Jay" and see if he can assist you.. Thank you,
We strive on customer service we been helping [redacted] from day on things that even is not covered under the warranty we paid out of pocket and still want to help [redacted]. Our warranty Rep Phil is constant in contact with her. The vehicle was in BMW shop and they charge $156 hrly and the...
warranty company pays $105 hrly so the warranty company asked her to come up with the difference which she denied. And took out the car from BMW. pls speak to the warranty rep his name is Phil to get more closure ###-###-#### also you can have the customer contact me if I can assist her further more. Adam.
Please see attached:TO WHOM IT MAY CONCERN, WE TRIED OUR BEST TO MAKE [redacted] HAPPY AS POSSIBLE THE VEHICLE WAS SERVICED BEFORE DELIVERY AND AFTER [redacted] CAME TO OUR DEALERSHIP TO RECHECK EVERYTHING WE SENT THE CAR TO OUR SERVICE SHOP AND EVERYTHING WAS GOOD. KEEP IN MIND IT WAS A...
PRE-OWNED VEHICLE. PLEASE OUR GOAL IS TO MAKE [redacted] HAPPY I HAVE SPOKE TO OUR GM AND HE STATED WE CAN OFFER [redacted] NEXT SERVICE COMPLENTARY AND A FULL TANK OF GAS. PLEASE HAVE HER CONTACT US.
To whom it may concern,
[redacted] was treated very fairly and was accommodated with
the car he desired to buy. We sold him a car with great condition and there was
absolutely nothing wrong with the car. He simply stated he had change of heart
and he wanted buy a more luxurious car there...
after we applied with the bank and
bank declined his new application due to his credit. We told [redacted] the
news we said if he could arrange the financing he can buy anything he wants to
and we will take the car in trade.
...⇄ /> Adam C[redacted]
...⇄ /> ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have spent a total of 1,979.64 and still have to fix more issues which will be costing me another $840.00 on top of what I already spent. Therefore, I have to respectfully reject this offer and would prefer to settle this in small claims court. More issues just keep occurring with this car and I'm paying $20,000 for it and it has only been just about three months since purchase.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Apparently you not able to comprehend as to what was communicated before. As stated before, warranty companies cover most things, not everything. I have spoken to at least 6 different people from the warranty company and they advised me they are not covering the part. What part of that statement are you unable to understand. If the part is not going to be covered, automatically they will not be covering the labor. There was never an issue with labor cost. I wish not to speak with Jay, he has no business ethic whatsoever. He was quite a chirpy fellow when I was signing the documents for the car and advised me if there was any problem to contact him. I contacted him once and he hung up on me, I am totally disgusted by your establishment. No one wants to take accountability for anything and keeps on referring me to people who is either incapable of getting anything rectified or either passing me to someone. It is infuriating and extremely exhausting. I have never been so stressed out in my life, my first car and worsr nightmare. It is quite appalling your so call place of business is still up and running. I don't have a problem paying for part of the labor, either I take the car to my mechanic where it is cheaper, I bring you the invoice and you give me half of the cost.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I bought my car in March of 2016 and they have not paid or gave any of my documents to the extended warranty that I purchase to them. I already had to pay 800.00 out of pocket for this car because both the sales manager Marlin and the sales person Mizan lied and stated that everything in the car was checked. Even when I brought the car to them and they kept it for a whole day they did not fix any of the repairs although they guaranteed me everything would be fixed if it was within the 100 days since I bought the car. Now my radiator is cracked and both Warrantech and Infinity has tried to contact the dealer to send the documents and the check and they have lied multiple times that they sent it through [redacted] overnight, but can't provide us with the tracking number. It has been a week that I have been trying to speak with the dealer to handle this issue and all they give me is the run around just like when it came to repairing my car. This paperwork should have been all done since it is going on three months since I purchased this car. At this point I cannot drive my car because it is sitting to be repaired, but that repair cannot happen until the dealer address this issue. If I would of known a pre-certified car from them would cause this much problems I would have purchased somewhere else. My last complaint they offered me a free oil change meanwhile when they claimed to have checked the fluids they didn't bother to tell me that my power-steering fluid was contaminated. I don't want no service from them. I would like them to complete all my paperwork and refund me my 800 that I spent for repairs that they claim they did, but when I brought it to Infiniti they informed me that it was not done. All they did was give me new blades and cabin filter and that was a fight with the dealer. Now I have to be inconvenience because they have not completed the appropriate documents for my extended warranty and my radiator is already cracked almost three months with this car.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Bronx Auto Sales has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]
We try to keep all our customers happy even their claims has no merit so just make our customer happy we will offer a one time offer $300 dollars. Adam C[redacted] ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I brought it yo bmw and which bmw advised me that my warranty company is not covering any of the expenses such as the part that is needed, which means I would have to pay out of pocket so that is why I took the car back from bmw. Phil only contacted to and advised be the same thing everyone has been advising me which is to take it to a shop. Why should I continuously take the car to a shop in which the warranty company previously advised me they not covering, what kind of logic is that. I haven't hears from Phil in almost two weeks and it's an insult for Bronx Auto Sales to insinuate they strive for superb customer service, however here I am in this predicament. I had the car less than a month with the issue and all up to now Bronx Auto Sales has even come to an agreement to fix it. This is absolutely absurd, the worst place to do business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]