Express Medical Transportation

THANKS FOR SENDING YOUR NOTE  REGARDING SAMANTHA J[redacted]WHICH YOU LABELED IT UNDER ID [redacted].IN ORDER FOR US TO COMPLY WITH OUR INSURANCE POLICY, AND AFTER OUR  TEAM OF 5 DRIVERS EVALUATING THE SITUATION, WE CONCLUDED THAT  IT WAS UN SAFE TO HANDLE MS. SAMANTHA J[redacted]...

NEED BY OUR NON EMERGENCY SERVICE, OUR MAIN CONCERN WAS HER SAFETY WHICH WE COULD NOT GUARANTEE, AT THE TIME OF OUR ARRIVAL,  THUS WE RECOMMENDED TO HER THAT SHE COULD SEEK AN AMBULANCE SERVICE. AS A MATTER OF FACT, FEW WEEKS AGO, WE PREPARED TO REFUND THE DEPOSIT OF $100, HOWEVER WE COULD NOT REACH MS. SAMANTHA TO VERIFY WHERETO SEND THE REFUND, HER ANSWERING MACHINE ALWAYS KICK IN,  SHE NEVER CALL BACK. TODAY, I CALL AGAIN AND LEFT 2 MESSAGES, SHE NEVER CALL ME BACK.WE DID WROTE THE CHECK TOTAL $100 WHICH WAS MAILED FEW DAYS AGO, AND I USED THE ADDRESS YOU PROVIDED IN YOUR LETTER:SAMANTHA J[redacted]634 W 39TH TERRACEKC  MO  64111THANKS FOR YOUR INTEREST TO SOLVE THIS ISSUELET ME KNOW IF YOU HAVE ANY QUESTIONFOR / EXPRESS MEDICAL TRANSPORTATION INC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have received a check for 100.00. The letter that was sent was filled with lies but I have my money. I would still like for you to investigate why I was changed a rate higher then what was listed on the website and told to me over the phone when it was time for pick up. This company deals with patients and I worry that they will kill someone due to poor planning and management.  
Regards,
Samantha J[redacted]