Express Medical Transporters Inc

Initial Business Response /* (1000, 5, 2016/02/16) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@rideemt.com
EMT is proud to serve our community I was very dissapointed to hear we had let you and your mother down on the 19th Per our conversation, we
have refunded the amount paid for this trip We truly apologize for the inconvenience we caused you and your family and look forward to the opportunity to prove ourselves to you in the future
Initial Consumer Rebuttal /* (2000, 7, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Vice President of Operations apologized and insisted on returning the entire cost of the trip vs the amount for the second helper so I have accepted his response

Initial Business Response /* (1000, 5, 2016/02/16) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@rideemt.com
EMT is proud to serve our community. I was very dissapointed to hear we had let you and your mother down on the 19th. Per our conversation, we...

have refunded the amount paid for this trip. We truly apologize for the inconvenience we caused you and your family and look forward to the opportunity to prove ourselves to you in the future.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Vice President of Operations apologized and insisted on returning the entire cost of the trip vs the amount for the second helper so I have accepted his response.