Express Modular

Contained here is our response to our Customer: [redacted] Express Homes, Incas an authorized builder with [redacted] ***, did contract to build a modular home with [redacted] We signed a contract to provide his home from [redacted] in Rocky MtVA and we deposited the home with the factory to begin productionHis home was halfway through the production process when [redacted] filed for bankruptcy.Express Modular committed to [redacted] that we would provide his home (we lost the deposit) through another manufacturer to meet our contractual commitmentsDuring this time We had his home plan redrawn and we re-ordered and redeposited his home with another manufacturer [redacted] Custom Modular Homes located in PennsylvaniaWe are also an authorized builder/dealer for their companyAs such, We must abide by their service and warranty agreement that we have signed with them[redacted] 's home was set and immediately, Don B [redacted] (of Express HomesInc.) communicated to the factory in Writing the list of shortages, concerns, and Services issues with the homeDon also contacted [redacted] to keep him updatedDon either called or emailed [redacted] every couple of days and either answered every call from [redacted] or returned his calls on the same day in almost every situation when a message was leftHowever, the service manager at [redacted] took approximately weeks to respond to the initial list of concerns from [redacted] 's home.After [redacted] 's Revdex.com filing, [redacted] sent the Service Manager from their facility to his home site to do a review of the issues and to get them resolvedWe have been awaiting their report and have received it at the end of day on last FridayPer their own findings, [redacted] is taking responsibility and fixing or resolving all the issues notedThree issues were noted that they would like us to resolveWe have worked with them as one of the issues is their issue and they have agreed to take care of itThe second issue is to remove a half wall that was on the drawing and built but [redacted] wanted removedHis onsite GC has done that alreadyThe final issue is the size of interior doorsWe are Working with [redacted] 's local GC to resize the openings to installed the larger doors that he wants but weren’t on the signed drawings.We believe that we have been responsive to [redacted] throughout this processWhile no one expected the original factory to go bankrupt, We have stood behind the home, communicated Status with the customer and followed up with the factory [redacted] has now sent their service manager to the site and reached agreement with [redacted] on the fixes and services to be performedIt is our understanding that [redacted] has scheduled a final service call to his site for next Monday which should resolve all remaining issues,The end result will meet [redacted] 's request of having his home completedWe hope that this resolves this issue going forwardPlease contact us if you have any questions at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom it May Concern,The complaint ID *** (***) that was sent to us dated Sept 11, is for a completely different and unrelated companyWe are Express Homes, Incdba Express Modular and domestically domiciled in West VirginiaWe are a licensed modular home (industrialized home)
builder in Texas and our foreign corporation name that we operate under there is Express Modular, Inc** ***, a large national builder, operates a division under the trade name Express HomesWhile this sounds very close to our name we are two completely unrelated partiesWe request that you find the correct address for the division that the complainant is describing and forward this complaint thereOtherwise, please send to their parent company, D R HortonPlease confirm that you have received this email, processed it appropriately, and will not be attaching this unrelated complaint to our business incorrectly.Thanks you in advance.Regards,Kenneth BS*** Express Homes Incdba Express Modular ###-###-#### ***

Contained here is our response to our Customer: [redacted]. Express Homes, Inc. as an authorized builder with [redacted], did contract to build a modular home with [redacted]. We signed a contract to provide his home from [redacted] in Rocky Mt. VA and we deposited the home with the factory to begin...

production. His home was halfway through the production process when [redacted] filed for bankruptcy.Express Modular committed to [redacted] that we would provide his home (we lost the deposit) through another manufacturer to meet our contractual commitments. During this time We had his home plan redrawn and we re-ordered and redeposited his home with another manufacturer. [redacted] Custom Modular Homes located in Pennsylvania. We are also an authorized builder/dealer for their company. As such, We must abide by their service and warranty agreement that we have signed with them.[redacted]'s home was set and immediately, Don B[redacted] (of Express Homes. Inc.) communicated to the factory in Writing the list of shortages, concerns, and Services issues with the home. Don also contacted [redacted] to keep him updated. Don either called or emailed [redacted] every couple of days and either answered every call from [redacted] or returned his calls on the same day in almost every situation when a message was left. However, the service manager at [redacted] took approximately 4 weeks to respond to the initial list of concerns from [redacted]'s home.After [redacted]'s Revdex.com filing, [redacted] sent the Service Manager from their facility to his home site to do a review of the issues and to get them resolved. We have been awaiting their report and have received it at the end of day on last Friday. Per their own findings, [redacted] is taking responsibility and fixing or resolving all the issues noted. Three issues were noted that they would like us to resolve. We have worked with them as one of the issues is their issue and they have agreed to take care of it. The second issue is to remove a half wall that was on the drawing and built but [redacted] wanted removed. His onsite GC has done that already. The final issue is the size of 5 interior doors. We are Working with [redacted]'s local GC to resize the openings to installed the larger doors that he wants but weren’t on the signed drawings.We believe that we have been responsive to [redacted] throughout this process. While no one expected the original factory to go bankrupt, We have stood behind the home, communicated Status with the customer and followed up with the factory. [redacted] has now sent their service manager to the site and reached agreement with [redacted] on the fixes and services to be performed. It is our understanding that [redacted] has scheduled a final service call to his site for next Monday which should resolve all remaining issues,The end result will meet [redacted]'s request of having his home completed. We hope that this resolves this issue going forward. Please contact us if you have any questions at ###-###-####.