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Express Package Reviews (1)

Initial Business Response /* (1000, 6, 2016/08/15) */
This has been resolved. We have made a total refund to [redacted]. Our sub contractor recovered the hard drive he placed in her machine and I authorized a refund to [redacted]. Attached is documentation to back this up ...


Initial Consumer Rebuttal /* (3000, 8, 2016/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to advise you that the modem for my internet was defective and[redacted] had to come and change it 3 days after the incident with Geeks Unlimited, so that should be considered because the messages on my computer "[redacted] unresponsive", and the message for the "plug in" were related to this. [redacted] I had to call [redacted] for my internet because it wasn't working, the technician for [redacted] came the next day and there was no reading at all from the modem, so he had to put a brand new modem. that same day([redacted]), my friend lent me her lap top because mine is not working at all, I couldn't connect to the internet, now that the modem has been changed I was able to connect with her laptop. The guy from Geeks Unlimited could not find the problem when he came over, he said it wasn't a virus, he couldn't find the problem so he assume it was the drive, but if my internet connection wasn't good it would explain that he didn't find anything wrong except for the laptop having a hard time to connect....[redacted]
Before Geeks Unlimited came to my home my laptop was working, there were issues with it, since the technician came and removed some features on my laptop and installed a clone in my laptop with all my information on it and it was removed, my laptop isn't responding at all.[redacted]

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Address: 701 Eisenhower Parkway 4, Macon, Georgia, United States, 31206

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