Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I gave not received any free weekend voucherI also want a refund issued for my inconvenience.Regards, [redacted]
Talked to customer, apologized for issue, listened to her issues She is happy For this issue we are sending her a free weekend [redacted] Executive Assistant
This was an ERAC customer who came in to rent, she’s from Arizona and presented a debit card, so we could not accept it. I apologized for the misunderstanding of what our policy is and explained what that policy was regarding debit cards and return flight information. I also apologized for the way...
her situation was handled. [redacted]Executive AssistantThis was an ERAC customer who came in to rent, she’s from Arizona and presented a debit card, so we could not accept it. I apologized for the misunderstanding of what our policy is and explained what that policy was regarding debit cards and return flight information. I also apologized for the way her situation was handled.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I gave not received any free weekend voucher. I also want a refund issued for my inconvenience.Regards,[redacted]
Talked to customer, apologized for issue, listened to her issues. She is happy. For this issue we are sending her a free weekend. [redacted]Executive Assistant
I received a letter from you stating that the free weekend rental that we gave to the customer was not satisfactory, even though when a manager reached out to her and offered her the weekend special she accepted and said that she was happy. Understand that this customer not only sent in the issue to you but we had resolved this issue with this customer well before we got the Revdex.com complaint. We have not heard another word from her on this and she complained to our company before reaching out to the Revdex.com. Even though we feel we handled the situation well before it got to you we are going to refund the customer the money she is requesting. Please close this as we now consider this a resolution.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I gave not received any free weekend voucherI also want a refund issued for my inconvenience.Regards, [redacted]
Talked to customer, apologized for issue, listened to her issues She is happy For this issue we are sending her a free weekend [redacted] Executive Assistant
This was an ERAC customer who came in to rent, she’s from Arizona and presented a debit card, so we could not accept it. I apologized for the misunderstanding of what our policy is and explained what that policy was regarding debit cards and return flight information. I also apologized for the way...
her situation was handled. [redacted]Executive AssistantThis was an ERAC customer who came in to rent, she’s from Arizona and presented a debit card, so we could not accept it. I apologized for the misunderstanding of what our policy is and explained what that policy was regarding debit cards and return flight information. I also apologized for the way her situation was handled.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I gave not received any free weekend voucher. I also want a refund issued for my inconvenience.Regards,[redacted]
Talked to customer, apologized for issue, listened to her issues. She is happy. For this issue we are sending her a free weekend. [redacted]Executive Assistant
I received a letter from you stating that the free weekend rental that we gave to the customer was not satisfactory, even though when a manager reached out to her and offered her the weekend special she accepted and said that she was happy. Understand that this customer not only sent in the issue to you but we had resolved this issue with this customer well before we got the Revdex.com complaint. We have not heard another word from her on this and she complained to our company before reaching out to the Revdex.com. Even though we feel we handled the situation well before it got to you we are going to refund the customer the money she is requesting. Please close this as we now consider this a resolution.