Express Plumbing Heating and Air Inc

My leaky shower head was fixed until I first used it after the plumber left Because I didn't call them back to fix it soon enough they won't fix it without charging us

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the business that installed the supplied water heater and the water heater leaked how it leaked I don't know due to the fact I wasn't home or else I would have called the business soonerThe water heater internally exploded while his service provider *** was at my houseAfter the water heater leakedSo how can Express plumbing state that they have no liability? Why would they replace the water heater and now say it's not there fault?
Regards,*** ***

It is a
manufacturer warranty issueAfter multiple conversations with our attorney and
insurance, we are
not liable or responsible for any manufacturer defectThere
was no way of telling if there was a defectThis would have happened to him as
well, if he had installed the unit himselfOur attorney has also contacted
*** *** and ***They have all said that it was not an installation
issue but a manufacturer defectHe had even said there was a popping noise
coming from the water heaterThat would have nothing to do with the
installation but the water heater itselfThey also stated that he would need
to contact your home owners insuranceThey would need to contact *** *** and discuss a resolution regarding this defectHis home owner’s
insurance company was also trying to hold Express liable for the defect in the
water heaterSince this was a defect, nothing on our part, they did not
proceed taking any kind of actionWe should not receive a negative review for
this because this has nothing to do with usThe manufacturer needs to be
contacted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Tech was all out of thermostats and refused to take a few minutes to go down to the local hardware store and purchase one and install itHe stated he could not come back until Saturday because he was too busyWe had to hire another company who came out the very next morning and installed a new thermostat
Regards,
*** ***

Yes, the HVAC technician did go out to the propertyThe technicians do not know what the failure is with the unit after they are able to diagnoseThis was transferred to us from a previous companyWe were not provided with any information regarding their diagnosis and/or repairs of the unitThe
home warranty company is very vague when it comes to the description of the problem.This is the info we received from the home warranty company:Emailed: *** ***PLEASE TREAT AS A POSSIBLE RECALL***DED IS TBD PER THE DIAGNOSIS.***Problem Description: No air or little air coming from vents Caller: ----- *** Additional Notes: ----- Fan on the a/c unit just stopped working Alternate Cooling Source? (y/n): -----N # of Units in Home: -----Location of malfunctioning unit: ----- outside of the home Central A/C? (y/n): ----- Y When was failure noticed?: ----- 07/8/Temperature Outside: ----- ** Did you explain the trade fee and call back time? 75/24 Yes, he did not have a thermostat on his vehicle at the timeThe description we received was for little or no airflowAlthough he did not have one readily available, he did wire the unit so it could be manually turned on and off and set to coolThis was only temporaryThe technician did not leave the home with absolutely no cooling source

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied as their response provided no solution to the problems they caused. Not only that but during the phone call it was implied they were willing to pay for the damages (at least half) however now they are trying to claim that they are not held responsible. They have yet provided any restitution for the damages and appear to make fake promises of resolutions. Attached is a detailed account of the incident that occurred and the unprofessional service.
Regards,
[redacted]

Dear Revdex.com, This is an effort to reply to a complaint that was filed on Revdex.com against ExpressPlumbing Heating and AirAssigned ID # [redacted]On Jan. 26th 2018 This person contacted Old Republic Home Insurance to fix a plumbingissue, Our company Express Plumbing Heating and Air was called to perform...

work.As a standard protocol we have our all customers sign a disclaimer that states the following:Disclaimers #1In the case we need to inspect or remove blockage of pipes lines, Customers agrees thatExpress Plumbing Heating and Air is not responsible for any damage while performing thecabling (snaking) Initial: __________Disclaimer #2In the event Express Plumbing Heating and Air has to remove the toilet to attempt to clearstoppage, Express Plumbing Heating and Air is not responsible for any damage. E.I. but notlimited to : Flooding, Cracked tile, Damage to pipes, Damage to the toilet including scratchesetc. Initial:___________I have attached a copy of our invoice to prove that customer initialed both disclaimersI'm sorry for the inconvenience that has occurred, We have tried to give him back $150 in fullbut was not successful,  The customer is asking that Express Plumbing Heating and Airremove the Insurance Claim and credit of $150 from Old Republic Home Insurance. We haveNO CONTROL over reporting/Removing Insurance Claim which makes it impossible for us tofulfill his request for removing Claim from insurance. ?This should not effect our score with Revdex.com. We warned the homeowner and they signed thedisclaimer that is very easy to readAgain, We apologize for the inconvenience and we are more than happy to send the customera check for $150We have communicated with homeowner via telephone, We also wrote a letter to thehomeowner to apologize, Please download attachment to see the same letterIf you have any further questions or concerns please reply to this email or call us directly

This is a manufacturer problem. It has nothing to do with the installation. The home owner had told us that the water heater itself was making banging noises. That is something internally wrong with the water heater. This is a manufacturer defect and has nothing to do with the installation. We have already spoken with the supplier and manufacturer and both stated this is a manufacturer defect. We let him know that [redacted] would need to be contacted regarding this defect.

Yes, the HVAC technician did go out to the property. The technicians do not know what the failure is with the unit after they are able to diagnose. This was transferred to us from a previous company. We were not provided with any information regarding their diagnosis and/or repairs of the unit....

The home warranty company is very vague when it comes to the description of the problem.This is the info we received from the home warranty company:
Emailed: [redacted]PLEASE TREAT AS A POSSIBLE RECALL[redacted]DED IS TBD PER THE DIAGNOSIS.[redacted]Problem Description: No air or little air coming from vents Caller: ----- [redacted] Additional Notes: ----- Fan on the a/c unit just stopped working Alternate Cooling Source? (y/n): -----N # of Units in Home: -----2 Location of malfunctioning unit: ----- outside of the home Central A/C? (y/n): ----- Y When was failure noticed?: ----- 07/8/2016 Temperature Outside: ----- 77 ** Did you explain the trade fee and call back time? 75/24
 
Yes, he did not have a thermostat on his vehicle at the time. The description we received was for little or no airflow. Although he did not have one readily available, he did wire the unit so it could be manually turned on and off and set to cool. This was only temporary. The technician did not leave the home with absolutely no cooling source.

It is a
manufacturer warranty issueAfter multiple conversations with our attorney and
insurance, we are not liable or responsible for any manufacturer defectThere
was no way of telling if there was a defectThis would have happened to him as
well, if he had installed the
unit himselfOur attorney has also contacted
[redacted] and [redacted]They have all said that it was not an installation
issue but a manufacturer defectHe had even said there was a popping noise
coming from the water heaterThat would have nothing to do with the
installation but the water heater itselfThey also stated that he would need
to contact your home owners insuranceThey would need to contact [redacted] and discuss a resolution regarding this defectHis home owner's
insurance company was also trying to hold Express liable for the defect in the
water heaterSince this was a defect, nothing on our part, they did not
proceed taking any kind of actionWe should not receive a negative review for
this because this has nothing to do with usThe manufacturer needs to be
contacted

I found Express Plumbing to be very customer friendly and responsive. The damaged garbage disposal was quickly diagnosed and replaced. A pleasure to have Bill come to our house. Recommended.

EXPRESS PLUMBING HAS RESOLVED THE ISSUE. WE SENT A TECHNICIAN OUT TO THE PROPERTY TO DIAGNOSE THE ISSUE AND FIX/REPAIR. THERE WAS NO CHARGE TO THE CUSTOMER. EXPRESS PLUMBING HAS TAKEN CARE OF ALL COSTS INVOLVED. AFTER EVERYTHING WAS COMPLETED, IT WAS CONFIRMED THERE WAS NOT ANY LEAKING.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the business that installed the supplied water heater and the water heater leaked how it leaked I don't know due to the fact I wasn't home or else I would have called the business sooner. The water heater internally exploded while his service provider [redacted] was at my house. After the water heater leaked. So how can Express plumbing state that they have no liability? Why would they replace the water heater and now say it's not there fault? 
Regards,
[redacted]

Easy to deal with, we had a little disagreement on the price but the guys worked hard, they got plenty of work done, so in the end I agreed with the price. They did good work and got it done in a timely fashion I would recommend them