Express Private Car & Limousine Services, Inc.

Response: The customer was offered a 50% replacement cost towards the purchase of another shrub of his choice plus an additional 15% discount on a larger size since the size he purchased was not available, which was refused. The 50/50 shared warranty details are stated in our planting/warranty...

brochure and prominently displayed in the store. Prior to his return to the store with the dead shrub, we went to his residence and advised him the shrub was planted too deep. The plant was lifted and replanted at no charge. The offer of a discount towards the larger shrub still stands or the customer will be notified when a similar size is available. Upon investigation of the insult allegation, our employee, [redacted], stated he said "have a nice day" when the customer and his companion left the store and was backed up by another employee. They also stated the companion responded with "thank you". The owner was not in earshot of the comment and so responded "thank you" for the feedback.