Express Realty & Property Management

Me and my family had horrible experience with this property management we paid $for an application and had to keep messaging for an update the young man knew our situation we had to be out of the house before the month ends and waited for his phone call didn't call so we had to call and to top it of he told us oh it was a no because the owner choose another family, he wasnt professional and wasn't interested in helping I give it a zero rating

Initial Business Response / [redacted] (1000, 9, 2014/07/09) */ [redacted] is not a party to the original transaction he has been authorized by my client Yolanda diaz to represent her in order to resolve some misunderstandings in regards to the property management agreement with Yolanda diaz mr [redacted] is romantically involved with Yolanda diaz and this has clouded his objectivity in resolving the misunderstandings I have tried to be accommodating to mr [redacted] and had furnished preliminary information in regards to this account mr [redacted] has grossly blown information provided to him out of context he has been very obnoxious and very unprofessional when I have spoken to him he is a very arrogant , obnoxious and uneducated and has made all kinds of outrageous accusations of which he is grossly mistaken re: property management contract I do have a signed legal and binding leasing and property management agreement re: didn't advertise the property we have been managing the property for several yearswe did advertise the home on craiglist , Zillow , trulia , on our website and we put signs on the property it is my option as a broker to put the home on the mls or nottypically most management companies do not list on the mls we obviously had to advertise and show the property to several prospectsthe new tenant didn't appear from mars and move in re: repairs done to the property we do have a written agreement that the owner was informed of and agreed to allow the tenant to make improvements such as painting, fixing minor things and was to be reimbursed the owner and my real estate assistant inspected the work done by the tenant and the owner even wanted the tenant to paint the exterior but later decided not to the owner stated she had no funds to pay a general contractor to come in and do the workthat is why the tenant and the owner agreed upon work to be done re: dual relationship with owner and tenant it is stated in the lease and property management that the broker may represent both parties which in a property management service it is part of the service how can you manage the property and not represent the tenant and the landlord when issues come up for repairs re; security deposits and rents all rents , security deposits were collected from the tenants we have cancelled checks and direct deposits made into the the owners accounts from the rent and security deposits we deduct our lease commission , management fees and any authorized repairs such as cleaning , painting or other costs of which we get verbal authorization from the owner I have personally audited the files and I have all the cancelled checks, reports , direct deposits , copies of contracts etc it appears that msdiaz maybe didn't give all the details and facts to mr [redacted] I will be sending the cancelled checks and proof to msdiaz and mr [redacted] to clear up any misunderstandings re: refunds of any lease or property management fees we are not going to refund any portion of the lease or management fees due to us by contract I have a legal and binding contract which was fully disclosed, approved and signed by msdiaz for the last couple of years we managed the home , collected the rent, re-rented the property, responded to repair issues all without incident until mr [redacted] entered the picture re: lease commission of $and monthly management of $month real estate commissions and management fees are negotiable and there is no standard set price the owner agreed upon the price which is the standard flat fee I actually gave her a discount of dollars in the contract msdiaz has the right to cancel the service , of which she did on july 8th , thereby she is free to shop around and hire another management company who can do it for less , for free , on a percentage basis , flat fee or she can mr [redacted] to manage it for her we have acted in good faithwe have diligently submitter her all monies due to her at this point it is very clear that it is mr [redacted] that is acting in a malicious and vindictive manner to cause my company and me to have a bad reputation if the Revdex.com wants me to submit copies of the documents and proof of payment I would be glad to do so Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't think the individual reviewing this situation cares about the manner in which Mr [redacted] and I exchanged VerbiageHowever, If you are please let me know because I have all the recording in where Mr [redacted] used profanity towards me I wish I had something to upload, but I can't evidence something that never happened I have requested via Yolanda Diaz ( I have a Power of Attorney for her) to ask for the documentation supporting the claims by Mr [redacted] Nothing has been receivedFurthermore, the document sent over now to me by Mr [redacted] are not filled out properly and they aren't signedI spoke to the last few tenants and they informed me Mr [redacted] is trying to collect money on MsDiazs behalfThey prior tenants feel they had been grossly taken advantage of as well, and will be assisting in a combined effort Words are wordsI don't have the time or effoert to lieLets review facts 1) How much money was collected for MsDiaz? in the last 6,12,18,months? How much of it was not given to Ms Diaz and why? and most importantlyNo proper paperwork exists to substantiate any of the claims being made by Mr [redacted] Furthermore, I have proof that he has altered documents after the factHe instituted rules about letting the tenants not pay rent and just do favors?!? THE BOTTOMLINE IS HOW MUCH WAS WITHHELD FROM MS DIAZ? WHAT FOR? WHERE IS THE SUPPORTING DOCUMENTATION THAT SAYS SHE AGREED WITH ANYTHING YOU ARE SAYING? I HAVE A SIGNED AFFIDAVIT THAT MS DIAZ IS SURE YOU ARE PROVIDING DIFFERENT INFORMATION NOW, THAN BEFORE thanks FOR THE CANCELLED CHECKany PROOF OF CHECKS YOU SENT HER LIKE IN THE LAST TWO YEARS!!?

This company is the most fraudulent company we have ever done business with The agents and the broker are crooks and total liars The are extremely unprofessional and harassed us They will ask everyone for a double deposit and will not give you the deposit back they are running a scam with the property owners Soon as you give them the money they say they are no longer the management company and that the owner is taking over However, they will not give you the owners contact number The owner is not even on title and does not own the house They have no regard for anyone and have been getting away with running this bogus company for yearsRick G [redacted] and Eddie S [redacted] belong in prison Do not do business with them

This company is the most fraudulent company we have ever done business with. The agents and the broker are crooks and total liars. The are extremely unprofessional and harassed us. They will ask everyone for a double deposit and will not give you the deposit back they are running a scam with the property owners. Soon as you give them the money they say they are no longer the management company and that the owner is taking over. However, they will not give you the owners contact number. The owner is not even on title and does not own the house. They have no regard for anyone and have been getting away with running this bogus company for years. Rick G[redacted] and Eddie S[redacted] belong in prison. Do not do business with them.

Initial Business Response /* (1000, 9, 2014/07/09) */
[redacted] is not a party to the original transaction.
he has been authorized by my client Yolanda diaz to represent her in order to resolve some misunderstandings in regards to the property management agreement with Yolanda...

diaz.
mr [redacted] is romantically involved with Yolanda diaz and this has clouded his objectivity
in resolving the misunderstandings.
I have tried to be accommodating to mr. [redacted] and had furnished preliminary information in regards to this account.
mr. [redacted] has grossly blown information provided to him out of context.
he has been very obnoxious and very unprofessional when I have spoken to him.
he is a very arrogant , obnoxious and uneducated
and has made all kinds of outrageous accusations of which he is grossly mistaken.
re: property management contract
I do have a signed legal and binding leasing and property management agreement.
re: didn't advertise the property
we have been managing the property for several years. we did advertise the home on craiglist , Zillow , trulia , on our website and we put signs on the property . it is my option as a broker to put the home on the mls or not. typically most management companies do not list on the mls.
we obviously had to advertise and show the property to several prospects. the new tenant didn't appear from mars and move in.
re: repairs done to the property
we do have a written agreement that the owner was informed of and agreed to allow the tenant to make improvements such as painting, fixing minor things and was to be reimbursed.
the owner and my real estate assistant inspected the work done by the tenant and the owner even wanted the tenant to paint the exterior but later decided not to.
the owner stated she had no funds to pay a general contractor to come in and do the work. that is why the tenant and the owner agreed upon work to be done.
re: dual relationship with owner and tenant
it is stated in the lease and property management that the broker may represent both parties which in a property management service it is part of the service . how can you manage the property and not represent the tenant and the landlord when issues come up for repairs .
re; security deposits and rents
all rents , security deposits were collected from the tenants . we have cancelled checks and direct deposits made into the the owners accounts.
from the rent and security deposits we deduct our lease commission , management fees and any authorized repairs such as cleaning , painting or other costs of which we get verbal authorization from the owner.
I have personally audited the files and I have all the cancelled checks, reports , direct deposits , copies of contracts etc.
it appears that ms. diaz maybe didn't give all the details and facts to mr. [redacted] . I will be sending the cancelled checks and proof to ms. diaz and mr. [redacted] to clear up any misunderstandings.
re: refunds of any lease or property management fees.
we are not going to refund any portion of the lease or management fees due to us by contract.
I have a legal and binding contract which was fully disclosed, approved and signed by ms. diaz .
for the last couple of years we managed the home , collected the rent, re-rented the property, responded to repair issues all without incident until mr. [redacted] entered the picture.
re: lease commission of $750 and monthly management of $99 month.
real estate commissions and management fees are negotiable and there is no standard set price.
the owner agreed upon the price which is the standard flat fee . I actually gave her a discount of 250 dollars.
in the contract ms. diaz has the right to cancel the service , of which she did on july 8th ,2014.
thereby she is free to shop around and hire another management company who can do it for less , for free , on a percentage basis , flat fee or she can mr. [redacted] to manage it for her.
we have acted in good faith. we have diligently submitter her all monies due to her.
at this point it is very clear that it is mr. [redacted] that is acting in a malicious and vindictive manner to cause my company and me to have a bad reputation.
if the Revdex.com wants me to submit copies of the documents and proof of payment I would be glad to do so.
Initial Consumer Rebuttal /* (3000, 12, 2014/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't think the individual reviewing this situation cares about the manner in which Mr. [redacted] and I exchanged Verbiage. However, If you are please let me know because I have all the recording in where Mr. [redacted] used profanity towards me.
I wish I had something to upload, but I can't evidence something that never happened.
I have requested via Yolanda Diaz ( I have a Power of Attorney for her) to ask for the documentation supporting the claims by Mr. [redacted]. Nothing has been received. Furthermore, the document sent over now to me by Mr. [redacted] are not filled out properly and they aren't signed. I spoke to the last few tenants and they informed me Mr. [redacted] is trying to collect money on Ms. Diazs behalf. They prior tenants feel they had been grossly taken advantage of as well, and will be assisting in a combined effort.
Words are words... I don't have the time or effoert to lie. Lets review facts.....
1) How much money was collected for Ms. Diaz? in the last 6,12,18,24 months? How much of it was not given to Ms Diaz and why?
and most importantly.... No proper paperwork exists to substantiate any of the claims being made by Mr. [redacted]. Furthermore, I have proof that he has altered documents after the fact. He instituted rules about letting the tenants not pay rent and just do favors?!?
THE BOTTOMLINE IS HOW MUCH WAS WITHHELD FROM MS DIAZ? WHAT FOR? WHERE IS THE SUPPORTING DOCUMENTATION THAT SAYS SHE AGREED WITH ANYTHING YOU ARE SAYING? I HAVE A SIGNED AFFIDAVIT THAT MS DIAZ IS SURE YOU ARE PROVIDING DIFFERENT INFORMATION NOW, THAN BEFORE.
thanks FOR THE CANCELLED CHECK. any PROOF OF CHECKS YOU SENT HER LIKE IN THE LAST TWO YEARS!!?

Me and my family had horrible experience with this property management we paid $180 for an application and had to keep messaging for an update the young man knew our situation we had to be out of the house before the month ends and waited for his phone call didn't call so we had to call and to top it of he told us oh it was a no because the owner choose another family, he wasnt professional and wasn't interested in helping I give it a zero rating