Rocky Mountain Power assigned the account to us 12/22/and never reported any payment They send a payment report daily so I'm not sure what the issue was with this one I contacted them today and verified the account was paid in full It has been cancelled The account was not reported to Mr [redacted] 's credit We are investigated why the payment was not reported to our office
Our records do not indicate a request for an itemization of charges prior to late last week Ms [redacted] has been sent multiple letters We have sent notices 6/17/13, 8/12/13, 3/15/14, 5/21/14, 8/18/14, 12/11/14, 1/12/15, 3/11/and 5/11/ Several notices were mailed to the address she provided and others were emailed securely upon her request.Ms***'s account number is [redacted] It has been on every receipt she has obtained when making a payment.Last week we received an email asking for itemizations of her accounts A printout of all of her accounts as well as a payment history was sent in Friday's mail
Complaint: [redacted] I appreciate Express Recovery Service, Inctaking the time to request from their clients the information I requested regarding the dates of services renderedAt this time, I am confirming that, on June 11, 2015, I received an email from ERS as a notice for payment of $due on June 25, The notice also included the account number, and a balance of $In regards to my previous message, I would like ERS to confirm in writing that the payment made on June 5, 2015, confirmation number: [redacted] for the amount of $was relocated to the correct account in my nameI would also like written confirmation that the account number [redacted] which is associated with my name has been paid off as of June 11, I made a payment for $which is the exact balance included in the itemized statement which I received by mail June 11, The confirmation number for the payment is: [redacted] Furthermore, within the next one or two months, I plan to pay off other specific account numbers which hold small balances so they are not accruing interest while the larger balance accounts in my name are being paid in installments Sincerely, Nichole ***
This account was assigned to our office 9/28/ We sent our notice out on 10/2/ We called Mr [redacted] on 10/4/at which time he said he had filed a complaint with the IRS and not to call him any more The account was updated to no contact status and marked as disputed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Due to the nature of medical itemizations, the majority of our clients do not send detailed information regarding medical procedures to our office unless requested This protects patient confidentiality I have requested itemized statements from our clients and will send those to Ms [redacted] as soon as we receive them This generally can take anywhere from 1-days I have also requested copies of the letters that were sent out to Ms [redacted] from our letter vendor They retain copies of actual notices for year so I wasn't able to obtain anything that would have been sent prior to that Our office sends out over 70,notices per month We utilize electronic mail return service through the United States Postal Service If a notice cannot be delivered to the address on the envelope it is returned to our office We have not received any of these notices back identified as returned mail Beyond that, I have no way to identify anything else.I will mail copies of those notices along with the itemizations as soon as they are all received in our office
Rocky Mountain Power assigned the account to us 12/22/and never reported any payment They send a payment report daily so I'm not sure what the issue was with this one I contacted them today and verified the account was paid in full It has been cancelled The account was not reported to Mr [redacted] 's credit We are investigated why the payment was not reported to our office
Our records do not indicate a request for an itemization of charges prior to late last week Ms [redacted] has been sent multiple letters We have sent notices 6/17/13, 8/12/13, 3/15/14, 5/21/14, 8/18/14, 12/11/14, 1/12/15, 3/11/and 5/11/ Several notices were mailed to the address she provided and others were emailed securely upon her request.Ms***'s account number is [redacted] It has been on every receipt she has obtained when making a payment.Last week we received an email asking for itemizations of her accounts A printout of all of her accounts as well as a payment history was sent in Friday's mail
Complaint: [redacted] I appreciate Express Recovery Service, Inctaking the time to request from their clients the information I requested regarding the dates of services renderedAt this time, I am confirming that, on June 11, 2015, I received an email from ERS as a notice for payment of $due on June 25, The notice also included the account number, and a balance of $In regards to my previous message, I would like ERS to confirm in writing that the payment made on June 5, 2015, confirmation number: [redacted] for the amount of $was relocated to the correct account in my nameI would also like written confirmation that the account number [redacted] which is associated with my name has been paid off as of June 11, I made a payment for $which is the exact balance included in the itemized statement which I received by mail June 11, The confirmation number for the payment is: [redacted] Furthermore, within the next one or two months, I plan to pay off other specific account numbers which hold small balances so they are not accruing interest while the larger balance accounts in my name are being paid in installments Sincerely, Nichole ***
This account was assigned to our office 9/28/ We sent our notice out on 10/2/ We called Mr [redacted] on 10/4/at which time he said he had filed a complaint with the IRS and not to call him any more The account was updated to no contact status and marked as disputed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Due to the nature of medical itemizations, the majority of our clients do not send detailed information regarding medical procedures to our office unless requested This protects patient confidentiality I have requested itemized statements from our clients and will send those to Ms [redacted] as soon as we receive them This generally can take anywhere from 1-days I have also requested copies of the letters that were sent out to Ms [redacted] from our letter vendor They retain copies of actual notices for year so I wasn't able to obtain anything that would have been sent prior to that Our office sends out over 70,notices per month We utilize electronic mail return service through the United States Postal Service If a notice cannot be delivered to the address on the envelope it is returned to our office We have not received any of these notices back identified as returned mail Beyond that, I have no way to identify anything else.I will mail copies of those notices along with the itemizations as soon as they are all received in our office