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Express Service Audio & Video Reviews (2)

We have been working with Mr*** since day one His problems were both intermittent and did not occur when they were brought in We were cking and could not find a problem The motor on the windshield wiper burned out and we replace it on one of the visits, but he
continued to have issues The problem finally occurred while at our shop and we found a loose connection in the wiring We repaired it and replaced the windshield wiper motor againThis has resolved this issue for Mr***.The transmission issue he complained about was intermittent also We finally isolated the problem and have ordered the part It was the gear shift which contained a switch that was intermittently going out That is why he could not get the key out once There was no issue with his transmission nor his key switch The problem was the shifter and the switch located in it.The entire time we have been trying to help Mr*** and repair the vehicle, we have not charged him for anything and have gave him a new Chevrolet Silverado to drive the entire time his vehicle has been down at no cost to him He bought a Chevrolet Colorado so we gave him and upgrade to drive We have done everything we could when he came to try to solve his problems and we have never turned him away.When the part comes in, this should solve all of Mr***’s issues.If you need any further information, please feel free to contact me.*** ** ***, CPAControllerMorgan-McClure Chevrolet Buick Cadillac, Inc

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I do not accept this due to the fact I had to take the truck back again on August 8th, 2017 for the key being stuck in the ignition. I have been frustrated with these issues. Yes they did let me drive a new Silverado as a rental that is considered used due to having mileage on that vehicle, also I have full factory warranty and they have to give me something to drive while my truck is in the garage for the fifth time. I have almost wrecked twice due to the wipers and I have told the dealership that had happened and they acted like they did not care. I have also been late to work due to these problems. My truck is still currently in the garage at this time. I do not understand how they just now caught the wiring issue with the wipers if they were using a computer to find the problems. Also with the key getting stuck in the ignition. I mean its not like I am going to lie about these issues when I just got this vehicle in March and has full warranty. I bought the vehicle with 13,000 some miles and has 14,000 some miles. I have always been a customer with morgan mcclure and had the same problems when I bought my first vehicle through Morgan Mcclure in Castlewood. My truck is considered used but only has a small amount of mileage on it and had full factory warranty and has been nothing but a inconvenience for me.   
Regards,
[redacted]

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