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Express Smog Reviews (2)

Regarding Case # [redacted] : [redacted] On July 2016, we performed a smog check on a Honda AccordThe car failed the smog check because the OBD II monitor was not readyThe car was not ready for the smog causing it to failReferring to the original complaint, [redacted] stated that, "I told the gentlemen who fixed my car that something went wrong after my smog check." [redacted] car had been repaired at another shop or by some elseExpress Smog is a test only station, not a smog and repair shopWe did not take action in performing any repairs to [redacted] carA few years ago, the smog check inspection program, updated its testing technologyCurrently, we are performing the new smog check inspections, which, doesn't require vehicles model-year and newer to be tested on a Dynamometer [redacted] car remained stationary for the entirety of the testFor ***'s, vehicle the test required the On-Board Diagnostic (OBD) from the car's computer system and visual inspection of emission controlsAfter the smog was completed, [redacted] became upset with us, blaming us for her car failing the smog check and causing the "loud thumping sound." [redacted] had mentioned that she's had a brake job done, but we believe the "loud thumping sound" her car "started making" is not newThe "thumping sound" did not begin at our shopFurthermore, we are sorry and would like to apologize to [redacted] for any inconvenienceWe are thankful for ***'s comments and would like to offer [redacted] a free restest for her vehicle Sincerely, Express Smog(Business response.pdf)

Regarding Case #[redacted]: [redacted]
On July 26. 2016, we performed a smog check on a 2006 Honda Accord. The car failed the smog check because the OBD II monitor was not ready. The car was not ready for the smog causing it to fail. Referring to the original complaint, [redacted] stated that, "I...

told the gentlemen who fixed my car that something went wrong after my smog check." [redacted] car had been repaired at another shop or by some else. Express Smog is a test only station, not a smog and repair shop. We did not take action in performing any repairs to [redacted] car. A few years ago, the smog check inspection program, updated its testing technology. Currently, we are performing the new smog check inspections, which, doesn't require vehicles model-year 2000 and newer to be tested on a Dynamometer. [redacted] car remained stationary for the entirety of the test. For [redacted]'s, vehicle the test required the On-Board Diagnostic (OBD) from the car's computer system and visual inspection of emission controls. After the smog was completed, [redacted] became upset with us, blaming us for her car failing the smog check and causing the "loud thumping sound." [redacted] had mentioned that she's had a brake job done, but we believe the "loud thumping sound" her car "started making" is not new. The "thumping sound" did not begin at our shop. Furthermore, we are sorry and would like to apologize to [redacted] for any inconvenience. We are thankful for [redacted]'s comments and would like to offer [redacted] a free restest for her vehicle.
Sincerely, Express Smog. (Business response.pdf)

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Address: 2626 N. Blackstone, Fresno, California, United States, 93704

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