Express Title Insurance Agency, Inc

I wanted to follow up on the email below The shipping quote that was given to remove the equipment is $ CFS is willing to split the cost of the shipping with the customer and coordinate the removal of the machineThe cost that the customer would incur is $ The other option that we can offer is for the customer to purchase the machine at a discounted price of $

Thank you for contacting Canon Financial Services (CFS)I apologize for the delayed replyCFS received the final payment for the contractual obligations that were due 05/10/2017, 06/10/2017, 07/10/2017, 08/10/and 09/10/The check was received on 09/19/This completed the 60/
payments due on the leaseThe lease is closed out and nothing further is due Please let me know if I can be of further assistance

Thank you for providing me the information regarding the complaint.  This is in regards to contract [redacted] for Book Industry Study.  Canon Financial Services Inc (CFS) is the leasing source for this transaction. Canon Solutions America (CSA) is the servicing dealer....

  Per the terms of the lease CFS does not warranty the equipment. The lease is non cancellable and can not be terminated early. The lease termination date is 12/16/2018. As a concession CFS allowed the customer an early return of the equipment. On July 17, 2017 CFS provided a buyout to return and advised Brian O'Leary that upon receipt of the payments for the lease that CFS would issue the return authorization.  Per the terms of the lease the customer is responsible for the return of the equipment.   CFS would be happy to coordinate a trucking company to come out and pack up the equipment but the customer would be responsible for the cost associated with that.   I have reached out to a trucking company to obtain a cost for the return of the equipment.  Upon receipt of that information I will reach out to you in regards to a proposal for resolution. Please let me know if you would like me to forward this the servicing dealer, Canon Solutions America, for additional information in regards to the service issues that the customer raised. Thank you, Lori Anne D[redacted]