Express Writers

Complaint: [redacted] Dear Revdex.com Representative,I am truly disappointed in the response by this company’s CEO There is proof, beyond any reasonable doubt,in direct opposition to all of the points which she has brought forth Before responding, I will summarize the mainpoints of her argument:a No mention of locked in ratesb No mention of this “agreement” being a retainerc My desire to negotiate projectsd Policy at the time of our agreemente E-Book revision requestsI will go into detail around each one of these items and mention specific attachments whichinvalidate each individual claim that the CEO is representing No mention of lockratesResponse: After investigating deeper, it does appear that ***’smention of locking the rates until the retainer is exhausted was valid only ifI doubled the value of my retainerPlease see the attachment “Gmail – Initial Retainer Agreement – 07-29-14”on page where [redacted] mentions “if you want to double the retainer to lock youinto this pricing structure until the retainer is exhausted.” Honestly, if this is the case that would befine if I was continuing to do work with this company Please do take note here though, that ***explicitly called the agreement that we were entering into a “retainer.” No mention of this being a retainerResponse: Again, please note the mention of the word “retainer” in ***’sresponse on 7/29/in the attachment “Gmail – Initial Retainer Agreement – 07-29-14.” Also, this word was used several other times throughout our worktogether For example, please see theattachment “Gmail - Please Create Blog Post for Content Marketing - 09-17-14” where [redacted] explicitly states onpage 11, “The total for this will be $we'll go ahead and take that amountoff of your retainer!” Desire to negotiate on projectsResponse: I feel that negotiation is a part of doing business, and thisshould have nothing to do at all with the nature of this complaint In fact, [redacted] even mentioned that she agreedthat negotiation is a part of the industry in the attachment “Gmail – Initial Retainer Agreement – 07-29-14,” please see page 8, ***’s email on July 30th,where she states “our rates are somewhat negotiable.” Policy at the time of the agreementResponse: The CEO of this company claims that at the time of our agreement, the website policy explicitly stated that “at the time of the order being placed, ourpolicy said that we do not allow refunds.” This is incorrect, because I have a copy of this policy from July 25thwhich stated the following: “Revision PolicyWe will revise your content at no cost for up to tworevision requests if it falls specifically under— a) bad grammar misuse oftopics or wrong informationWe will not do a free rewriteRevisions are up totwo full roundsAny revision requested days of your order will not be valid.Any request for a refund will not be allowed without a chance for revisionWework hard to every client, with a 99.9% success rate100% of the time, arevision is all that is needed to make the work satisfactory.”Please review thisin the attached document “Policy - Express Writers Copywriting Guidelines - archive.org as of 07-29-14.pdf.” E-Book revision requestsAs per the revision policy mentioned in the last point, “two revisions will be provided if therequest is due to bad grammar, misuse of topics, or wrong information.” In the e-books that I received from ExpressWriters, all three of these issues were the case In addition, the e-books also did not follow theformat, nor the topic outlines which I provided and were agreed to Instead of giving up on their servicethough, I gave Express Writers more than two attempts to makerevisions before I finally requested my money back which I feel is exactly inline with their policy at the time of our agreement, and beyond what wasrequired of me on my part.Honestly though, what is important here is that the revisions wouldnever have been requested had their expert writers been used During my order for the first e-book, Iexplicitly requested that they use their expert writers Please see proof of this request in thedocument “Gmail - Please Create Blog Post for Content Marketing - 09-17-14.pdf.” After negotiating with ***, she asked me which writer I wanted to moveforward with, either the “general knowledge” ones or the “expert ones.” I explicitly stated in my email on September19th 2014, “Lets do them as ebooks with the better writers.” ***’s response on the same day was “Sure noproblem, we'll start with this one first and then move on to the rest ” Months after starting the work on the additional e-books, I laterdiscovered that all of the e-books were never done with the “expert” writersthat I requested once [redacted] tried to upsell me the expert writers after theirrevisions continuously failed to meet expectations Please see proof in the document “Gmail – CheOn E-Books – Full Conversation– 3-25-15.pdf” where [redacted] stated “The problem is, it appears you want expert content withoutpaying an expert on our team to write these eBooks.” As you can see, this is a direct conflict becauseI requested initially that these be written with the expert writersAlso, [redacted] accidentally admitted to me that they never usedexpert writers to begin with In thesame document, page 8, please see ***’s email on April 11th 2015: “These eBooks were never sent to me withinstructions for expert writing.” At the end of this email chain (same document) you can see thateventually, [redacted] also agrees that she made the mistake of using “generalknowledge” writers instead of “experts.” Please see this in the email on June 7th on page 23: “I agree, I should have quoted our topexpert rates, I guess I was so used to you using our better general writers Iassumed and assumptions never lead to good things so I apologize.” So, the reason for all of these change requests was their own fault, andI should not be penalized for it Forthis reason, I request that I am refunded the total cost of these e-books whichwas $Also, because of their apparent negligence and inconsistency, I nolonger trust the quality of their work and this is why I am not willing to useup the remaining balance of $and am requesting a refundIn addition to the accusations made by the CEO of Express Writerswhich I have documented herein, I would also like to make mention specificallyof how this company misrepresented its services, committing consumerfraud I have already spoken with myattorney here in NJ, and he has stated that I have a case for $15,which Ican pursue At this time though, Ireally am not interested in pursuing this company legally because I am anhonest man and a hard worker I reallyjust want the money returned to me which is rightfully mine However, if my reasonable request herein fora refund is refused, then I will have no other choice but to pursue legalaction in the county courts of Corpus Christi, Texas Please see below the specific mentions made by this company where thepolicies which our retainer was based on suddenly changed, without anyagreement on my side: a As mentioned previously, the agreement we made on 7/29/only stated that refunds onexisting work would be provided after revisions on any work failed to meet theirquality standards (Can be seen in thedocument titled “Policy - ExpressWriters Copywriting Guidelines - archive.org as of 07-29-14.pdf.” Also,this same policy has a “Cancellation” section that states that “Upon written orverbal cancellation, Client is responsible” to pay any earned funds, however,client will be refunded based on “the completion of the project based on thepercentage of project completed.”b Then, on March 17th, 2015, [redacted] emailed me (please see the attachment “Gmail – Retainer Balance – Please Read! –03-17-15.pdf”) stating that “ourpolicy on retainers has changed” and that if I don’t use up the retainerbalance by days after March 17th 2015, that my retainer balancewould expire and “we'll need to return the balance minus a 15% fee.”c On June 14th, just days before the before that day period, I requested a fullrefund Please see the file “Gmail – Request for Full Refund – 06-15-15.pdf”on page 5, where I made this requestThen, on June 15th, [redacted] stated that the policy changedagain, and that now there are no refunds allowed, “Per our policy https://expresswriters.com/policy/, no refundsWe are extendingyou this nonnegotiable offerYou have until 7/to use up your $or youwill lose it.” Please note that while I do have a lot of detail in this rebuttal, it isnot comprehensive There were other caseswhere this company made changes to their policy and/or came up with additionalexcuses for not delivering on what they had agreed to I have tried to summarize and condense thesepoints into a digestible format to make your review as easy as possibleAgain, I want to reiterate that I am a good, honest, hard worker thatprides myself on my sense of integrity, and that I am not interested intarnishing a company’s reputation or doing things unjustly As you can see in all of my communicationswith this company, I have been nothing but professional (even where they maynot have been), and have tried to work directly with them as much as possibleto resolve this claim This approachthough, has completely failed me It is for this reason that I have raised thisup to the Revdex.com, as a final attempt to have what is rightfully mine returned tome.Please, review this case as carefully as possible, and feel free to askme any questions that you have As I have stated, I have full documentation for every single communication that hasever taken place between each company and I am fully prepared to disclose allof itI want to thank you so much for taking your time to review this case,and hope that we can come to a reasonable resolution within as timely of amanner as possibleThank you, [redacted] ***Owner / Founder SSI DesignP.SI am only able to upload documents with this claim Please note that I have two additional ones mentioned in this statement that I was unable to upload, though I can send them separately: "Gmail - Retainer Balance - Please Read! - 03-17-15.pdf" and "Gmail - Request for Full Refund - 06-15-15.pdf." Thank you again for taking the time to review my claim

I am the CEO of Express Writers personally responding to this claimThe refund requested will not be given, as per our policy rules, and proof of unreasonable demands belowHowever, the client has been extended his full unused balance of $currently for three more months with Express Writers (going more than three months outside our current year-expiration policy of any deposited funds).First, let me address the statement where this client states we "locked in" ratesThis is untrueThe rates were for his blog order only, not a retainerThis order was for 104/500w blogs + Images = $which is precisely what we billed him for, this was an order, not a retainerThis is clarified in the emails attachedAlso, I would like to point out some specifics of working with this client on his order for 7/30/14, from the email screenshots of the back and forth we had with this clientHe tried to barter on the prices and [redacted] actually told him in the 7/29/email thread this statement, after he asked for a $100+ discount: Email 7/30/14: "Hi ***, I'm not quite sure what to do here, the price I gave you back in January was never a set rate, nor did I promise you that would be your price for life, I've never told any client that this is a set rate forever! As business grow, changes have to be expectedI'm trying my best to work with you but you have to understand that while our rates are somewhat negotiable we are not willing to lose money on any projectWe are in the business of making money just as you are, and if we did this for any less then what I've offered you, we indeed would be paying out of pocket just do this project which is not going to happenIn fact this offer is well below 20% and now that I've calculated it multiple times and checked with the actual owner again, I've been advised that I must take that offer off of the tableI simply can't offer you this for any less than the following, I'm sorryP.SI'm still going off of our old rates." After he bartered and asked us to work with his suggested discounts, [redacted] replied 7/30/"As much as you want me to lower this for you I can't, after I tried to honor the price you continued to try and renegotiate which led me to have to bring this to the owner and collaborate with her, after all of this back and forth and she found out that this would give you an excess of 20% off - she took the offer off of the tableI no longer have the authority to offer you that, in fact no one in the company is permitted to give more than 10% off now so please don't take this offer lightly - it's her business and I have to do what I'm toldYou are asking me to work with you and when I offered to pay half the difference (out of my own pocket) that is precisely what I'm doing, working with you! The price for this project is $I'm sorry [redacted] but this is getting out of handThis is the final offer." As you can see none of this mentions a "lock-in".We allowed him to change his mind later when his client dropped, and we tried to accommodate him the best way we couldSecondly, this transaction happened one year ago now (the order was placed on 7/of 2014)At the time of the order being placed, our policy said that we do not allow refunds only store creditsThis can be verified with the Wayback MachineSo the entire request for a refund is not and was not ever within the policy, which every client of ours agrees to by using our content services.Third, in terms of the e-Books, the real issue at hand was the client's addition of new specs every few weeks after we already completed and submitted work for his reviewHe never complained of quality during time of delivery, instead, he changed the specs on usWe went outside our policy in two ways: two revisions (he received more) and that they must be requested within days of ordering (we gave him revisions months after his order)After all this back and forth, and no additional pay or service charge at any time, we finally gave up on his unreasonable demandsA year later, this client is requesting his old rates again, or a refund of the monies placedWe cannot do both, per our current policies (policy screenshots attached) and past; and he has no rights to rates that are over a year old that were never "locked in" - they were the rates he had at the time of placing the orderAlso, to further note, we offered him a one-time, special price discounted for ordering blogsAs with all companies and businesses, naturally, rates fluctuate and increase as the nature demands (we train our writers, invest in new subscription software, improve our quality, and increase our costs) - however, we treat all clients fairly and offer them grandfather periods that usually last up to two months after the rates increaseFor this client, requesting rates that were in place a year ago goes outside all the policy rules we have ever made with our grandfather and pricing structure at any timeAt this point, our policy states that deposits must be used within daysThis client has a deposit from a year ago and we have not applied our current policy to itInstead, we are currently giving him the opportunity to spend your balance and are even discounting itOnce again, fully outside our policyHe has been created an account and set up with his balance of $that is currently active right now[redacted] has also been sure to follow up as professionally as possible to this client, asking how we can continue to assist him, to continue to uphold our high quality of customer service.Attached are proofs that he currently has the active balance to spend with us, and policy screenshots, as well as the email screenshots referenced

I am the CEO of Express Writers personally responding to this claim. The refund requested will not be given, as per our policy rules, and proof of unreasonable demands belowHowever, the client has been extended his full unused balance of $currently for three more months
with Express Writers (going more than three months outside our current year-expiration policy of any deposited funds).First, let me address the statement where this client states we "locked in" ratesThis is untrueThe rates were for his blog order only, not a retainerThis order was for 104/500w blogs + Images = $1693.50 which is precisely what we billed him for, this was an order, not a retainerThis is clarified in the emails attachedAlso, I would like to point out some specifics of working with this client on his order for 7/30/14, from the email screenshots of the back and forth we had with this clientHe tried to barter on the prices and *** actually told him in the 7/29/email thread this statement, after he asked for a $100+ discount: Email 7/30/14: "Hi ***, I'm not quite sure what to do here, the price I gave you back in January was never a set rate, nor did I promise you that would be your price for life, I've never told any client that this is a set rate forever! As business grow, changes have to be expectedI'm trying my best to work with you but you have to understand that while our rates are somewhat negotiable we are not willing to lose money on any projectWe are in the business of making money just as you are, and if we did this for any less then what I've offered you, we indeed would be paying out of pocket just do this project which is not going to happenIn fact this offer is well below 20% and now that I've calculated it multiple times and checked with the actual owner again, I've been advised that I must take that offer off of the tableI simply can't offer you this for any less than the following, I'm sorryP.SI'm still going off of our old rates." After he bartered and asked us to work with his suggested discounts, *** replied 7/30/"As much as you want me to lower this for you I can't, after I tried to honor the price you continued to try and renegotiate which led me to have to bring this to the owner and collaborate with her, after all of this back and forth and she found out that this would give you an excess of 20% off - she took the offer off of the table. I no longer have the authority to offer you that, in fact no one in the company is permitted to give more than 10% off now so please don't take this offer lightly - it's her business and I have to do what I'm toldYou are asking me to work with you and when I offered to pay half the difference (out of my own pocket) that is precisely what I'm doing, working with you! The price for this project is $I'm sorry *** but this is getting out of handThis is the final offer." As you can see none of this mentions a "lock-in".We allowed him to change his mind later when his client dropped, and we tried to accommodate him the best way we could. Secondly, this transaction happened one year ago now (the order was placed on 7/of 2014)At the time of the order being placed, our policy said that we do not allow refunds only store creditsThis can be verified with the Wayback MachineSo the entire request for a refund is not and was not ever within the policy, which every client of ours agrees to by using our content services.Third, in terms of the e-Books, the real issue at hand was the client's addition of new specs every few weeks after we already completed and submitted work for his reviewHe never complained of quality during time of delivery, instead, he changed the specs on us. We went outside our policy in two ways: two revisions (he received more) and that they must be requested within days of ordering (we gave him revisions months after his order)After all this back and forth, and no additional pay or service charge at any time, we finally gave up on his unreasonable demands. A year later, this client is requesting his old rates again, or a refund of the monies placedWe cannot do both, per our current policies (policy screenshots attached) and past; and he has no rights to rates that are over a year old that were never "locked in" - they were the rates he had at the time of placing the orderAlso, to further note, we offered him a one-time, special price discounted for ordering 104 blogsAs with all companies and businesses, naturally, rates fluctuate and increase as the nature demands (we train our writers, invest in new subscription software, improve our quality, and increase our costs) - however, we treat all clients fairly and offer them grandfather periods that usually last up to two months after the rates increaseFor this client, requesting rates that were in place a year ago goes outside all the policy rules we have ever made with our grandfather and pricing structure at any time. At this point, our policy states that deposits must be used within daysThis client has a deposit from a year ago and we have not applied our current policy to itInstead, we are currently giving him the opportunity to spend your balance and are even discounting itOnce again, fully outside our policyHe has been created an account and set up with his balance of $that is currently active right now.*** has also been sure to follow up as professionally as possible to this client, asking how we can continue to assist him, to continue to uphold our high quality of customer service.Attached are proofs that he currently has the active balance to spend with us, and policy screenshots, as well as the email screenshots referenced

I am the CEO of Express Writers personally responding to this claim. The refund requested will not be given, as per our policy rules, and proof of unreasonable demands below. However, the client has been extended his full unused balance of $877.11 currently for three more months with...

Express Writers (going more than three months outside our current year-expiration policy of any deposited funds).First, let me address the statement where this client states we "locked in" rates. This is untrue. The rates were for his blog order only, not a retainer. This order was for 104/500w blogs + Images = $1693.50 which is precisely what we billed him for, this was an order, not a retainer. This is clarified in the emails attached. Also, I would like to point out some specifics of working with this client on his order for 7/30/14, from the email screenshots of the back and forth we had with this client. He tried to barter on the prices and [redacted] actually told him in the 7/29/14 email thread this statement, after he asked for a $100+ discount: Email 7/30/14: "Hi [redacted], I'm not quite sure what to do here, the price I gave you back in January was never a set rate, nor did I promise you that would be your price for life, I've never told any client that this is a set rate forever! As business grow, changes have to be expected. I'm trying my best to work with you but you have to understand that while our rates are somewhat negotiable we are not willing to lose money on any project. We are in the business of making money just as you are, and if we did this for any less then what I've offered you, we indeed would be paying out of pocket just do this project which is not going to happen. In fact this offer is well below 20% and now that I've calculated it multiple times and checked with the actual owner again, I've been advised that I must take that offer off of the table. I simply can't offer you this for any less than the following, I'm sorry. P.S. I'm still going off of our old rates." After he bartered and asked us to work with his suggested discounts, [redacted] replied 7/30/14. "As much as you want me to lower this for you I can't, after I tried to honor the price you continued to try and renegotiate which led me to have to bring this to the owner and collaborate with her, after all of this back and forth and she found out that this would give you an excess of 20% off - she took the offer off of the table. I no longer have the authority to offer you that, in fact no one in the company is permitted to give more than 10% off now so please don't take this offer lightly - it's her business and I have to do what I'm told. You are asking me to work with you and when I offered to pay half the difference (out of my own pocket) that is precisely what I'm doing, working with you! The price for this project is $1693.50. I'm sorry [redacted] but this is getting out of hand. This is the final offer." As you can see none of this mentions a "lock-in".We allowed him to change his mind later when his client dropped, and we tried to accommodate him the best way we could. Secondly, this transaction happened one year ago now (the order was placed on 7/14 of 2014). At the time of the order being placed, our policy said that we do not allow refunds only store credits. This can be verified with the Wayback Machine. So the entire request for a refund is not and was not ever within the policy, which every client of ours agrees to by using our content services.Third, in terms of the e-Books, the real issue at hand was the client's addition of new specs every few weeks after we already completed and submitted work for his review. He never complained of quality during time of delivery, instead, he changed the specs on us. We went outside our policy in two ways: two revisions (he received more) and that they must be requested within 20 days of ordering (we gave him revisions months after his order). After all this back and forth, and no additional pay or service charge at any time, we finally gave up on his unreasonable demands. A year later, this client is requesting his old rates again, or a refund of the monies placed. We cannot do both, per our current policies (policy screenshots attached) and past; and he has no rights to rates that are over a year old that were never "locked in" - they were the rates he had at the time of placing the order. Also, to further note, we offered him a one-time, special price discounted for ordering 104 blogs. As with all companies and businesses, naturally, rates fluctuate and increase as the nature demands (we train our writers, invest in new subscription software, improve our quality, and increase our costs) - however, we treat all clients fairly and offer them grandfather periods that usually last up to two months after the rates increase. For this client, requesting rates that were in place a year ago goes outside all the policy rules we have ever made with our grandfather and pricing structure at any time. At this point, our policy states that deposits must be used within 30 days. This client has a deposit from a year ago and we have not applied our current policy to it. Instead,  we are currently giving him the opportunity to spend your balance and are even discounting it. Once again, fully outside our policy. He has been created an account and set up with his balance of $877.11 that is currently active right now.[redacted] has also been sure to follow up as professionally as possible to this client, asking how we can continue to assist him, to continue to uphold our high quality of customer service.Attached are proofs that he currently has the active balance to spend with us, and policy screenshots, as well as the email screenshots referenced.

Complaint: [redacted]Dear Revdex.com Representative,I am truly disappointed in the response by this company’s CEO.  There is proof, beyond any reasonable doubt,in direct opposition to all of the points which she has brought forth.  Before responding, I will summarize the mainpoints of her argument:a.      No mention of locked in ratesb.     No mention of this “agreement” being a retainerc.      My desire to negotiate projectsd.     Policy at the time of our agreemente.     E-Book revision requestsI will go into detail around each one of these items and mention specific attachments whichinvalidate each individual claim that the CEO is representing.1.      No mention of locked-in ratesResponse: After investigating deeper, it does appear that [redacted]’smention of locking the rates until the retainer is exhausted was valid only ifI doubled the value of my retainer. Please see the attachment “Gmail – Initial Retainer Agreement – 07-29-14”on page 5 where [redacted] mentions “if you want to double the retainer to lock youinto this pricing structure until the retainer is exhausted.”  Honestly, if this is the case that would befine if I was continuing to do work with this company.  Please do take note here though, that [redacted]explicitly called the agreement that we were entering into a “retainer.” 2.      No mention of this being a retainerResponse: Again, please note the mention of the word “retainer” in [redacted]’sresponse on 7/29/14 in the attachment “Gmail – Initial Retainer Agreement – 07-29-14.” Also, this word was used several other times throughout our worktogether.  For example, please see theattachment “Gmail - Please Create Blog Post for Content Marketing - 09-17-14” where [redacted] explicitly states onpage 11, “The total for this will be $126 we'll go ahead and take that amountoff of your retainer!” 3.      Desire to negotiate on projectsResponse: I feel that negotiation is a part of doing business, and thisshould have nothing to do at all with the nature of this complaint.  In fact, [redacted] even mentioned that she agreedthat negotiation is a part of the industry in the attachment “Gmail – Initial Retainer Agreement – 07-29-14,” please see page 8, [redacted]’s email on July 30th,2014 where she states “our rates are somewhat negotiable.”   4.      Policy at the time of the agreementResponse: The CEO of this company claims that at the time of our agreement, the website policy explicitly stated that “at the time of the order being placed, ourpolicy said that we do not allow refunds.” This is incorrect, because I have a copy of this policy from July 25th2014 which stated the following: “Revision Policy. We will revise your content at no cost for up to tworevision requests if it falls specifically under— a) bad grammar misuse oftopics or wrong information. We will not do a free rewrite. Revisions are up totwo full rounds. Any revision requested days of your order will not be valid.Any request for a refund will not be allowed without a chance for revision. Wework hard to every client, with a 99.9% success rate. 100% of the time, arevision is all that is needed to make the work satisfactory.”Please review thisin the attached document “Policy - Express Writers Copywriting Guidelines - archive.org as of 07-29-14.pdf.”5.      E-Book revision requestsAs per the revision policy mentioned in the last point, “two revisions will be provided if therequest is due to bad grammar, misuse of topics, or wrong information.”  In the e-books that I received from ExpressWriters, all three of these issues were the case.  In addition, the e-books also did not follow theformat, nor the topic outlines which I provided and were agreed to.  Instead of giving up on their servicethough, I gave Express Writers more than two attempts to makerevisions before I finally requested my money back which I feel is exactly inline with their policy at the time of our agreement, and beyond what wasrequired of me on my part.Honestly though, what is important here is that the revisions wouldnever have been requested had their expert writers been used.  During my order for the first e-book, Iexplicitly requested that they use their expert writers.  Please see proof of this request in thedocument “Gmail - Please Create Blog Post for Content Marketing - 09-17-14.pdf.” After negotiating with [redacted], she asked me which writer I wanted to moveforward with, either the “general knowledge” ones or the “expert ones.”  I explicitly stated in my email on September19th 2014, “Lets do them as ebooks with the better writers.”  [redacted]’s response on the same day was “Sure noproblem, we'll start with this one first and then move on to the rest…” Months after starting the work on the 4 additional e-books, I laterdiscovered that all of the e-books were never done with the “expert” writersthat I requested once [redacted] tried to upsell me the expert writers after theirrevisions continuously failed to meet expectations.  Please see proof in the document “Gmail – Check-In On E-Books – Full Conversation– 3-25-15.pdf” where [redacted] stated “The problem is, it appears you want expert content withoutpaying an expert on our team to write these eBooks.”  As you can see, this is a direct conflict becauseI requested initially that these be written with the expert writers. Also, [redacted] accidentally admitted to me that they never usedexpert writers to begin with.  In thesame document, page 8, please see [redacted]’s email on April 11th 2015: “These eBooks were never sent to me withinstructions for expert writing.” At the end of this email chain (same document) you can see thateventually, [redacted] also agrees that she made the mistake of using “generalknowledge” writers instead of “experts.” Please see this in the email on June 7th 2015 on page 23: “I agree, I should have quoted our topexpert rates, I guess I was so used to you using our better general writers Iassumed and assumptions never lead to good things so I apologize.” So, the reason for all of these change requests was their own fault, andI should not be penalized for it.  Forthis reason, I request that I am refunded the total cost of these e-books whichwas $400. Also, because of their apparent negligence and inconsistency, I nolonger trust the quality of their work and this is why I am not willing to useup the remaining balance of $877.11 and am requesting a refund. In addition to the false accusations made by the CEO of Express Writerswhich I have documented herein, I would also like to make mention specificallyof how this company misrepresented its services, committing consumerfraud.  I have already spoken with myattorney here in NJ, and he has stated that I have a case for $15,000 which Ican pursue.  At this time though, Ireally am not interested in pursuing this company legally because I am anhonest man and a hard worker.  I reallyjust want the money returned to me which is rightfully mine.  However, if my reasonable request herein fora refund is refused, then I will have no other choice but to pursue legalaction in the county courts of Corpus Christi, Texas.   Please see below the specific mentions made by this company where thepolicies which our retainer was based on suddenly changed, without anyagreement on my side: a.      As mentioned previously, the agreement we made on 7/29/14 only stated that refunds onexisting work would be provided after 2 revisions on any work failed to meet theirquality standards.  (Can be seen in thedocument titled “Policy - ExpressWriters Copywriting Guidelines - archive.org as of 07-29-14.pdf.”   Also,this same policy has a “Cancellation” section that states that “Upon written orverbal cancellation, Client is responsible” to pay any earned funds, however,client will be refunded based on “the completion of the project based on thepercentage of project completed.”b.     Then, on March 17th, 2015, [redacted] emailed me (please see the attachment “Gmail – Retainer Balance – Please Read! –03-17-15.pdf”) stating that “ourpolicy on retainers has changed” and that if I don’t use up the retainerbalance by 90 days after March 17th 2015, that my retainer balancewould expire and “we'll need to return the balance minus a 15% fee.”c.      On June 14th, just days before the before that 90 day period, I requested a fullrefund.  Please see the file “Gmail – Request for Full Refund – 06-15-15.pdf”on page 5, where I made this request. Then, on June 15th, [redacted] stated that the policy changedagain, and that now there are no refunds allowed, “Per our policy https://expresswriters.com/policy/, no refunds. We are extendingyou this nonnegotiable offer. You have until 7/15 to use up your $877.11 or youwill lose it.” Please note that while I do have a lot of detail in this rebuttal, it isnot comprehensive.  There were other caseswhere this company made changes to their policy and/or came up with additionalexcuses for not delivering on what they had agreed to.  I have tried to summarize and condense thesepoints into a digestible format to make your review as easy as possible. Again, I want to reiterate that I am a good, honest, hard worker thatprides myself on my sense of integrity, and that I am not interested intarnishing a company’s reputation or doing things unjustly.  As you can see in all of my communicationswith this company, I have been nothing but professional (even where they maynot have been), and have tried to work directly with them as much as possibleto resolve this claim.  This approachthough, has completely failed me.   It is for this reason that I have raised thisup to the Revdex.com, as a final attempt to have what is rightfully mine returned tome.Please, review this case as carefully as possible, and feel free to askme any questions that you have.  As I have stated, I have full documentation for every single communication that hasever taken place between each company and I am fully prepared to disclose allof it. I want to thank you so much for taking your time to review this case,and hope that we can come to a reasonable resolution within as timely of amanner as possible. Thank you,[redacted]Owner / Founder SSI DesignP.S. I am only able to upload 5 documents with this claim.  Please note that I have two additional ones mentioned in this statement that I was unable to upload, though I can send them separately: "Gmail - Retainer Balance - Please Read! - 03-17-15.pdf" and "Gmail - Request for Full Refund - 06-15-15.pdf." Thank you again for taking the time to review my claim.