Initial Business Response / [redacted] (1000, 6, 2014/08/12) */ Expressions General Remodel has never abandoned a jobWe also do not work for freeWe spent many hours on design, engineering, permitting and labor for this project before the homeowner forced us off the projectWe are more than willing to complete the kitchen remodel or refund the clients money after our documented and contractually agreed upon expenses have been deducted from the amount Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Expressions response is a complete lieNo one at [redacted] Sthas forced anyone off the job Demolition began June 16, and ended on June 20, Expressions intended to immediately continue with demo of the bathroom and we talked them out of itAfter receiving an email on June stating the crew would not be at our home on the June 18, Expressions and an engineer showed up at our door that morning at 11am On July 17, in our home, they blamed [redacted] and their own engineer for the 4-week delayWe were advised verbally that the price increased and the scope of the job lessenedThe estimate for the kitchen alone had originally been $37,and it was now $55,Later on we were told $48,They stated they would not leave our home until a new design for the kitchen was establishedThen we were told we would not be allowed to have any time to think this over and were given no reason for the change of plans We received a letter from Expressions dated July 29th falsely stating that there was an initial agreed upon price of $55,It further states they were discounting the price to $39,for the Kitchen only and that this show of good faith is 100% nonnegotiable They have no authorization from us for any changesWe are not aware of nor have we received any design changesThey seem to want to start the design process all over again [redacted] personally paid Expressions $14,and they want to cut him out of the project in order for them to complete it We are back to estimates that change and no designAll promises and side jobs forgotten
Initial Business Response / [redacted] (1000, 6, 2014/08/12) */ Expressions General Remodel has never abandoned a jobWe also do not work for freeWe spent many hours on design, engineering, permitting and labor for this project before the homeowner forced us off the projectWe are more than willing to complete the kitchen remodel or refund the clients money after our documented and contractually agreed upon expenses have been deducted from the amount Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Expressions response is a complete lieNo one at [redacted] Sthas forced anyone off the job Demolition began June 16, and ended on June 20, Expressions intended to immediately continue with demo of the bathroom and we talked them out of itAfter receiving an email on June stating the crew would not be at our home on the June 18, Expressions and an engineer showed up at our door that morning at 11am On July 17, in our home, they blamed [redacted] and their own engineer for the 4-week delayWe were advised verbally that the price increased and the scope of the job lessenedThe estimate for the kitchen alone had originally been $37,and it was now $55,Later on we were told $48,They stated they would not leave our home until a new design for the kitchen was establishedThen we were told we would not be allowed to have any time to think this over and were given no reason for the change of plans We received a letter from Expressions dated July 29th falsely stating that there was an initial agreed upon price of $55,It further states they were discounting the price to $39,for the Kitchen only and that this show of good faith is 100% nonnegotiable They have no authorization from us for any changesWe are not aware of nor have we received any design changesThey seem to want to start the design process all over again [redacted] personally paid Expressions $14,and they want to cut him out of the project in order for them to complete it We are back to estimates that change and no designAll promises and side jobs forgotten