Extended Car Warranty

This is response to the complaint that [redacted] submitted. The wheels were purchased on July 13th  of 2015. On Sept 4th when he noticed the chrome was peeling on 2 wheels we got a order for 2 replacements. The wheels were delivered on Sept 8th and we had them back to us...

and credited by Sept 15th. So I’m not sure where he waited a month to have the wheels replaced. In December he emailed a info email that does not link to my warehouse so we never got it here. He then called and spoke to [redacted] asked him to send pictures. On January 22nd he emailed pictures to [redacted] did explain to him that regular maintenance needs to be done on a regular basis when you purchase chrome wheels. [redacted] told [redacted] that he was selling his truck and wanted new wheels on it before he sold it. I spoke to [redacted] on February 10th which was less than 2 and a half weeks later after he sent the pictures and had been dealing with [redacted]. I explained the same thing to [redacted] that you need to maintain your wheels in order for them to fall under the limited warranty. I told him several times that I would forward his email to another department to get a second opinion and he did not seem to understand what I was saying. After 15 minutes on the phone going in circles with [redacted] and after telling him 4 times that I would forward on the pictures and that our phone call was going nowhere he hung up on me. We would like to take these wheels off of his vehicle. We will not be replacing them. We will credit back Continental Tire where he purchased them and he will need to get his money back from Continental. I have attached the invoice from original purchase showing purchase date and also a copy of the 2 wheels that were replaced also showing the order date and invoice date showing that the replacements were sent out for delivery 4 days after they were ordered. I have also attached the page from the warranty card that is in every wheel that we sell that states what the limited warranty is. If you have any questions feel free to call me at [redacted] Thank you