Exter Woodwork

Initial Business Response /* (1000, 5, 2016/03/09) */
Dear Mr ***, we are sorry to hear that you are having problems with the vehicle , customers are very important to us and I do apologies for your inconvenience
With that being said I would be really careful the way you choose to make
assumptions kms later on the vehicle*** Not sure how many cars you have bought used in the past but spark plugs, cabin filter, and serpentine belt at the time of your purchase were absolutely fine and did not need replacementThe bulb if it would have been burned out when you bought the car it would have flashed real fast and both of us know that was not the case as you test drove the car and it was 100% fine when you signaledAbout the batterie if you recall the mechanic did say that the batterie was week but charging if car was being driven and that is because the vehicle was sitting on the lot for over three months with out being driven and I also told you that if you needed a baterie I would be more than happy to change it for you at that time if you would of come back to see usUsually when people buy a USED vehicle they do their do diligence in making sure that the spark plugs, air filter, cabin filter are change as no dealer would just change spark plugs if the car does not need it at the time of saleAgain with that being said again I want to make sure that you understand that when you bought that car from us the only questionable thing was the batterie and I was upfront with you about that and offered you replacement if the one you had did not charge back up as per specksIn kms a lot of things can go wrong with a used vehicle.....*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** All you complains on this particular vehicle is maintenance that any used car will require to be done at some point by the purchaser unless you would buy a new car and would come with a complete full warranty on it but this was not the case and even a new car if being driven hard warranty would be voided*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***..As far as your request for $back to you will not happen as i'm not at fault for anything except maybe the batteri witch i'm more than happy to replace for you .*** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** Again i'm sorry you had to do regular maintance on your used vehicle kms later but that is the way people should take care of their USED vehicleI hope you have done an oil change on the car as well as it might need it .....Part of maintaining your car
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Initial Consumer Rebuttal /* (3000, 7, 2016/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)