***, Very sorry you thought it was a "one time treatment"We actually did three treatments since we are a continuous serviceThe balance was $before we spoke with you and cancelledI went ahead and adjusted this because it was not clear to you that you had to cancel our service Our hope is that customers use our service and never see bugs inside their house so they do not cancel It is our responsibility to make sure you know that the service is continuous so both treatments are written off and I apologize for any confusion P.SThe computer generated service charge was $1.36, not $It was two more treatments than you intended for hence the $Just wanted to make it clear because an extra $would be extremely high for a $balance Thank you, [redacted] (Manager)%
Mrs [redacted] , I will take your word you never verbally agreed for our serviceWe never have written contracts with any customers and they can quit at any timeYour account is very old so we send out letters to clear this upWhen you called in we should have cleared the account since the treatments were from I have made the account balance $ I will say we must have spoken with someone at [redacted] because we had all the information in our systemNot sure what happened, but clearly we did not have an agreement in July of 'so consider this matter taken care of Thank you, [redacted] (Manager)%
Mr***, Your account was already adjusted in our office to a $balanceWe specialize in keeping insects from outside the home from entering the homeWe cannot come inside and if the ants were already in the siding we should have informed you of thatUnfortunately we were unable to [redacted] the existing problem"All customers on our full program will be retreated at NO charge if problems persist up to days since the last paid treatment"We were never paid by you, but we did a second treatment at no charge We should have adjusted the balance when we heard about your problems with ants in the siding and for that I am sorryThe balance was adjusted in Mid December so there is no bill due Thank you, [redacted] (Manager)%
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] ***
Mr***,
We did correct the bill in our computer, but i'm not sure why you never received itWe show many late letters going out to youOur computer does always auto generate interest on late lettersI have corrected the amount back down to $As long as the bill is paid in the
next days there will be no added interestI will send a new bill to you today to make sure you get it this time.
Thank you,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
He did not send us the letter that he sent typed to youI have scanned his letter he actually mailed to usThank you for your help in resolving this situationIf you check other complaints about his business, that's all he has are complaintsWe have attached a copy of his real letter to us.
*** *** *** ***
His hand written letter: "The account has been adjustedYou now have a $balance and will not be contacted by us agin Thanks, *** (can't read the rest of his signature)"
&nbs
[redacted],
Very sorry you thought it was a "one time treatment". We actually did three treatments since we are a continuous service. The balance was $81.46 before we spoke with you and cancelled. I went ahead and adjusted this because it was not clear to you that you had to cancel our service....
Our hope is that customers use our service and never see bugs inside their house so they do not cancel.
It is our responsibility to make sure you know that the service is continuous so both treatments are written off and I apologize for any confusion.
P.S. The computer generated service charge was $1.36, not $41.36. It was two more treatments than you intended for hence the $81.36. Just wanted to make it clear because an extra $41.36 would be extremely high for a $40 balance.
Thank you,
[redacted] (Manager)%3
Mrs. [redacted],
I will take your word you never verbally agreed for our service. We never have written contracts with any customers and they can quit at any time. Your account is very old so we send out letters to clear this up. When you called in we should have cleared the account since the...
treatments were from 2011. I have made the account balance $0.00.
I will say we must have spoken with someone at [redacted] because we had all the information in our system. Not sure what happened, but clearly we did not have an agreement in July of '11 so consider this matter taken care of.
Mrs. [redacted], I understand your trust issue after the first spray. The good news is even if people are not home while we spray we find out very quickly if one of our guys skips any jobs because we will get calls for ants, spiders entering through the foundation of the home. We also do...
route checks bi-weekly. Since you do not believe he did the job the second time in September of last year, I'll take care of this bill. The late letter statement generated in January, but the only job was done in September, FYI. This may have cause confusion when you thought we came back in January, but we did not. Thank you, [redacted]
Response:We're trying to close our books on 2016 so we have been trying to contact customers with balances. I don't know much about this account, but we have sent letter after letter so I'm glad we can finally resolve it. I do not agree with everything said, but I will take the account to $0.00 and...
never reopen it. We did an application in February and then again on April 20. We received payment for one of the treatments on July 1 (5 months late to the treatment she says was agreed to) . The invoice clearly states we are a continuous service and you can cancel at any time. We are open 8-4 each day and answer all calls between those hours. I will credit the account and not try to collect further. Thank you.
[redacted], I took care of this bill from you. I tried to call twice, but really it wouldn't change anything, I was just trying to make sure I could clean up everything on my end. Don't worry as we can both move on from this matter. Thanks, [redacted] On Wed, Aug 19, 2015 at 5:10 PM, Monique Lee <[email protected]> wrote: I work from 9-5 but Thursday I get off at 430pm. Friday I am off. Thanks [redacted] On Wed, Aug 19, 2015 at 3:22 PM, Mark Tillett <[email protected]> wrote: [redacted] I just called and left you a message. Let me know when a good time for me to give you another call. I'm leaving for the rest of the day, but I'll have time to call tomorrow or Friday. I'm trying to get to the bottom of this on our end so we don't treat any customers without consent in the future. Thank you, Joe On Wed, Aug 19, 2015 at 2:23 PM, Monique Lee <[email protected]> wrote: Mark, If you would like to talk to me you can give me a call. 5028896596 On Wed, Aug 19, 2015 at 12:43 PM, Mark Tillett <[email protected]> wrote: [redacted] If in fact you did not consent to the first treatment why did you not cancel before our next visit? I'm just curious because I cancelled your service today, but it was not already cancelled. It says on the complaint you spoke to us on 6/3, 6/23, 8/03. I'm not sure how we didn't resolve this over the phone? Who did you speak with? Just trying to get to the bottom of this because we don't want to do any treatments on people who are already cancelled. Thank you, Mark
Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
This matters appears settled only because I sent a check (the day before I filed this complaint) and they cashed it (I can provide copy if needed). I want my money, in the amount of $82.54, fully refunded.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr. [redacted], I checked our system and it looks like someone has cancelled you (We are open 8-4 M-F). We did two treatments on your home. Unfortunately, we are a continuous service and always try to make sure everyone understands this (usually 6 times per year). Since you were unaware I have...
credited one of the applications back to your account. You owe now for the first treatment. Thank you, EPC Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted] THEY ARE STILL CALLING ME FOR SERVICE.
Mr. [redacted],
Your account was already adjusted in our office to a $0.00 balance. We specialize in keeping insects from outside the home from entering the home. We cannot come inside and if the ants were already in the siding we should have informed you of that. Unfortunately we were unable to...
[redacted] the existing problem. "All customers on our full program will be retreated at NO charge if problems persist up to 40 days since the last paid treatment". We were never paid by you, but we did a second treatment at no charge.
We should have adjusted the balance when we heard about your problems with ants in the siding and for that I am sorry. The balance was adjusted in Mid December so there is no bill due.
Monique,
If in fact you did not consent to the first treatment why
did you not cancel before our next visit? I'm just curious because I cancelled
your service today, but it was not already cancelled. It says on the complaint
you spoke to us on 6/3, 6/23, 8/03. I'm not sure how we didn't...
resolve this
over the phone? Who did you speak with?
Just trying to get to the bottom of this because we don't
want to do any treatments on people who are already cancelled.
Thank you,
[redacted]
***, Very sorry you thought it was a "one time treatment"We actually did three treatments since we are a continuous serviceThe balance was $before we spoke with you and cancelledI went ahead and adjusted this because it was not clear to you that you had to cancel our service Our hope is that customers use our service and never see bugs inside their house so they do not cancel It is our responsibility to make sure you know that the service is continuous so both treatments are written off and I apologize for any confusion P.SThe computer generated service charge was $1.36, not $It was two more treatments than you intended for hence the $Just wanted to make it clear because an extra $would be extremely high for a $balance Thank you, [redacted] (Manager)%
Mrs [redacted] , I will take your word you never verbally agreed for our serviceWe never have written contracts with any customers and they can quit at any timeYour account is very old so we send out letters to clear this upWhen you called in we should have cleared the account since the treatments were from I have made the account balance $ I will say we must have spoken with someone at [redacted] because we had all the information in our systemNot sure what happened, but clearly we did not have an agreement in July of 'so consider this matter taken care of Thank you, [redacted] (Manager)%
Mr***, Your account was already adjusted in our office to a $balanceWe specialize in keeping insects from outside the home from entering the homeWe cannot come inside and if the ants were already in the siding we should have informed you of thatUnfortunately we were unable to [redacted] the existing problem"All customers on our full program will be retreated at NO charge if problems persist up to days since the last paid treatment"We were never paid by you, but we did a second treatment at no charge We should have adjusted the balance when we heard about your problems with ants in the siding and for that I am sorryThe balance was adjusted in Mid December so there is no bill due Thank you, [redacted] (Manager)%
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] ***
Mr***,
We did correct the bill in our computer, but i'm not sure why you never received itWe show many late letters going out to youOur computer does always auto generate interest on late lettersI have corrected the amount back down to $As long as the bill is paid in the
next days there will be no added interestI will send a new bill to you today to make sure you get it this time.
Thank you,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
He did not send us the letter that he sent typed to youI have scanned his letter he actually mailed to usThank you for your help in resolving this situationIf you check other complaints about his business, that's all he has are complaintsWe have attached a copy of his real letter to us.
*** *** *** ***
His hand written letter: "The account has been adjustedYou now have a $balance and will not be contacted by us agin Thanks, *** (can't read the rest of his signature)"
&nbs
[redacted],
Very sorry you thought it was a "one time treatment". We actually did three treatments since we are a continuous service. The balance was $81.46 before we spoke with you and cancelled. I went ahead and adjusted this because it was not clear to you that you had to cancel our service....
Our hope is that customers use our service and never see bugs inside their house so they do not cancel.
It is our responsibility to make sure you know that the service is continuous so both treatments are written off and I apologize for any confusion.
P.S. The computer generated service charge was $1.36, not $41.36. It was two more treatments than you intended for hence the $81.36. Just wanted to make it clear because an extra $41.36 would be extremely high for a $40 balance.
Thank you,
[redacted] (Manager)%3
Response: In our system it looks like this matter has already been settled.
Mrs. [redacted],
I will take your word you never verbally agreed for our service. We never have written contracts with any customers and they can quit at any time. Your account is very old so we send out letters to clear this up. When you called in we should have cleared the account since the...
treatments were from 2011. I have made the account balance $0.00.
I will say we must have spoken with someone at [redacted] because we had all the information in our system. Not sure what happened, but clearly we did not have an agreement in July of '11 so consider this matter taken care of.
Thank you,
[redacted] (Manager)%3
Mrs. [redacted], I understand your trust issue after the first spray. The good news is even if people are not home while we spray we find out very quickly if one of our guys skips any jobs because we will get calls for ants, spiders entering through the foundation of the home. We also do...
route checks bi-weekly. Since you do not believe he did the job the second time in September of last year, I'll take care of this bill. The late letter statement generated in January, but the only job was done in September, FYI. This may have cause confusion when you thought we came back in January, but we did not. Thank you, [redacted]
Response:We're trying to close our books on 2016 so we have been trying to contact customers with balances. I don't know much about this account, but we have sent letter after letter so I'm glad we can finally resolve it. I do not agree with everything said, but I will take the account to $0.00 and...
never reopen it. We did an application in February and then again on April 20. We received payment for one of the treatments on July 1 (5 months late to the treatment she says was agreed to) . The invoice clearly states we are a continuous service and you can cancel at any time. We are open 8-4 each day and answer all calls between those hours. I will credit the account and not try to collect further. Thank you.
[redacted], I took care of this bill from you. I tried to call twice, but really it wouldn't change anything, I was just trying to make sure I could clean up everything on my end. Don't worry as we can both move on from this matter. Thanks, [redacted] On Wed, Aug 19, 2015 at 5:10 PM, Monique Lee <[email protected]> wrote: I work from 9-5 but Thursday I get off at 430pm. Friday I am off. Thanks [redacted] On Wed, Aug 19, 2015 at 3:22 PM, Mark Tillett <[email protected]> wrote: [redacted] I just called and left you a message. Let me know when a good time for me to give you another call. I'm leaving for the rest of the day, but I'll have time to call tomorrow or Friday. I'm trying to get to the bottom of this on our end so we don't treat any customers without consent in the future. Thank you, Joe On Wed, Aug 19, 2015 at 2:23 PM, Monique Lee <[email protected]> wrote: Mark, If you would like to talk to me you can give me a call. 5028896596 On Wed, Aug 19, 2015 at 12:43 PM, Mark Tillett <[email protected]> wrote: [redacted] If in fact you did not consent to the first treatment why did you not cancel before our next visit? I'm just curious because I cancelled your service today, but it was not already cancelled. It says on the complaint you spoke to us on 6/3, 6/23, 8/03. I'm not sure how we didn't resolve this over the phone? Who did you speak with? Just trying to get to the bottom of this because we don't want to do any treatments on people who are already cancelled. Thank you, Mark
Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
This matters appears settled only because I sent a check (the day before I filed this complaint) and they cashed it (I can provide copy if needed). I want my money, in the amount of $82.54, fully refunded.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr. [redacted], I checked our system and it looks like someone has cancelled you (We are open 8-4 M-F). We did two treatments on your home. Unfortunately, we are a continuous service and always try to make sure everyone understands this (usually 6 times per year). Since you were unaware I have...
credited one of the applications back to your account. You owe now for the first treatment. Thank you, EPC Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted] THEY ARE STILL CALLING ME FOR SERVICE.
Mr. [redacted],
Your account was already adjusted in our office to a $0.00 balance. We specialize in keeping insects from outside the home from entering the home. We cannot come inside and if the ants were already in the siding we should have informed you of that. Unfortunately we were unable to...
[redacted] the existing problem. "All customers on our full program will be retreated at NO charge if problems persist up to 40 days since the last paid treatment". We were never paid by you, but we did a second treatment at no charge.
We should have adjusted the balance when we heard about your problems with ants in the siding and for that I am sorry. The balance was adjusted in Mid December so there is no bill due.
Thank you,
[redacted] (Manager)%3
Monique,
If in fact you did not consent to the first treatment why
did you not cancel before our next visit? I'm just curious because I cancelled
your service today, but it was not already cancelled. It says on the complaint
you spoke to us on 6/3, 6/23, 8/03. I'm not sure how we didn't...
resolve this
over the phone? Who did you speak with?
Just trying to get to the bottom of this because we don't
want to do any treatments on people who are already cancelled.
Thank you,
[redacted]