ExteriorPros

The work in question concerns the repairs of the soffit on my front porch done by ***’s Roofs & Gutters, Inc., now known as Exterior Pros (). The work is defective and in need of proper repair.
In September of 2018, I had a 4X8 foot section of the soffit (front porch ceiling) fall onto the cement porch floor. It was part of the original soffit, in place since 1967, and was made of some type of drywall. The section fell due to the use of fine nails to hold it up instead of drywall screws. I hired Exterior Pros to replace the soffit that had fallen. They were to use the proper drywall screws on the new 4X8 piece of soffit and screw in the proper drywall screws on the other pieces of soffit above the front porch that were still intact and in excellent shape. As a part of the contract, they were also responsible for taping/spackling/ sanding and painting the soffit. The work was completed on October 22, 2018, for a price of $1,175.00.
On January 2, 2020, less than 15 months after the work was completed, I noticed the seams of where the drywall was taped to the existing drywall and some of the areas where new drywall screws had been placed were “bubbling up.” I called Exterior Pros to voice my concern on January 3, 2020. Exterior Pros did come out and inspect their failing work that January.
On Wed. Feb. 3rd I finally was able to talk to one of the managers of Exterior Pro who had inspected my porch soffit Jan. 14th. He informed me he had talked to the owner and was told the work was warranted for only one year, and the time had passed. They would no longer support their work. I indicated there was no paperwork that they gave me indicating a 1-year warranty. I also indicated at $1,175 I expected their work to last for several years given the initial work lasted for decades. I stated the problem was probably due to the use of materials not rated for exterior use (drywall, mud, caulk, tape, paint, etc.,).

Mid-February,I contracted Uncle Skeeter’s Roofs and Gutters to do routine cleaning of my house gutters. On March 25,I contracted Uncle Skeeter to mitigate the issue of water pooling on my flat roof. Uncle Skeeter’s solution was to add a slope to my roof so water wouldn’t pool on the roof causing other damage. The slope(install type A,B,C,and AA ISO Tapered 4x4 board) channeled the water to the front of my townhouse. The cost to do this work was $10,500.

On May 5, it continuously rained all day and the water from the roof poured down the front of the townhouse and into the basement, causing damage there. I immediately emailed Roland with Uncle Skeeter to report the problem and request assistance. They stated that the problem was that the gutters are clogged and I should have the gutters cleaned. On May 16th, Gutter Pro cleaned my gutters at a cost $105. They found roofing debris was the source of the clog . Obviously Uncle Skeeter did not clean the debris from the roof when they did the work, which clogged my gutters and caused damage to my home.

Again on May 23rd after another day of continuous rain the exact same scenario with flooding in front of my townhouse and wet basement. On May 25th, Uncle Skeeter’s roofers came out to inspect the problem and determined that my gutters were clogged and that they cleaned it. When I asked the worker to show me the debris he pulled from the gutter ,he pointed to a couple of leaves on the ground and some twigs. It has continuously rained again and I had to install plastic around the front of the house to try mitigate further damage to my home.

Because Uncle Skeeter channels the water one direction instead of dispersing it in two directions. I will always have this problem anytime if it rains all day . Uncle Skeeter’s solution is to clean my gutters monthly ,which is not solution. Had it not been for the substandard roofing solution that Uncle Skeeter installed I would not be in this situation.

I contracted Uncle Skeeter Roofing for roof repairs (patching of lost shingles/replacing lost side flashing) on my home after a tropical storm in March 2018. Provided the required $425 deposit to get work started with bal due after work was completed. We requested a dark gray shingle, Uncle Skeeter installed a bright blue shingle that had no hue resemblance of dark gray. When we called they tried to explain, without even viewing the installed blue shingles, that it "was" a gray shingle and it just looked bluish which was obviously not the case if they had come 15 minutes away to view their error. After repeated calls, they sent a rep out that acknowledged the obvious error of installing bright blue vice dark gray shingles. At that time, he showed samples of shingles and I personally picked out the matching shingle from the samples provided. That exchange happened in the April 2018 timeframe and went fine. I was promised and expected the blue shingles to be corrected within the next few weeks or so. I was grossly inconvenienced in many ways by all of this but understood the error, they seemed to acknowledge their obvious mistake and be apologetic. We waited for a crew to come out to do repairs as promised and no crew ever showed and their was no personal communication from Uncle Skeeter again for over 4 months. We did, however receive past due bills in the mail saying we owed the bal due for completed work when work was never even nearly completed! Moreover, only half the work was completed, what was completed was wrong, error was initially acknowledged, rep visited and acknowledged error and no mitigation of any sort from co, however, kept receiving past due bills for completed work. After months of calling and explaining to several different co mgmt, they noticed they may have just forgotten to right their wrong from 4 mo ago. They also forgot they had already sent a rep out with roof samples 4 months ago and wanted to restart the process 4 mo. later by sending an email. What a fiasco!

BUYER BEWARE!

Before you give Uncle Skeeter’s any money to do anything, read this first!

I am extremely dissatisfied with the customer service, and the poor work performance from Uncle Skeeters! The roof was NOT replaced correctly, and I have been having problems with it ever since…..

In 2014, the company replaced a roof (partially flat with only down spouts, no gutters) on the single-family home where my 92-year-old great aunt lives. The cost to replace the entire roof was $33,000, & it came with a 2-year labor warranty. Within a year after the work was completed, we noticed some issues with the new roof:

1. Every time it rained, the water would run off the sides of the roof, and NOT into the down spouts. 2. There are several uneven spots (humps) throughout the flat portion of the roof, which contributes to the next issue: 3. Right after it rains, there are several puddles of standing water sitting on top of the roof. If you are an experienced roof specialist, you should already know that when you replace a FLAT roof, work should be performed in a way so that the water runs OFF the roof the correct way - into the down spouts….

We contacted them immediately to inform them of these issues. We were told that the company sent someone by the house, and it was reported that “everything was fine”. (Just because someone tells you something, it doesn’t mean it is true!). Over the next couple of years, we have made repeated attempts to contact the company, and either we were put on hold for long periods of time, or we left messages for the manager, who hardly EVER returns phone calls.

Finally, someone came out last year at the end of 2017 to take a look at the roof. The owner informed me that I had a “drainage issue”, and that it would cost me $3000 to fix it (What?!... I just paid you $33,000 to replace the roof, and now you want me to give you more money on top of that to do something that should have been done correctly the first time?!). I don’t think so! As far as I’m concerned, you have already been paid!

As a last-ditch effort, my husband even took leave from his job & drove down to the Waldorf office this month (August) to see if that would help resolve the problem any faster, and he actually met with the manager. To make a long story short, the manager told my husband said that he would talk to the owner, and get back to him. When my husband asked to speak with the owner directly, the manager informed him that the owner doesn’t meet with customers. Really?! Someone needs to “remind” business owners that without customers, you have NO business! Needless to say, it’s been almost 3 weeks, and still no callback from either one of them…..

Then on August 21, 2018, right after a hard & heavy rain, I noticed a puddle of water on the kitchen floor. I contacted Uncle Skeeter’s immediately about this THIS issue, and was informed that the “two-year labor warranty had expired”, and they refused to send someone else out.

I repeatedly contacted them way BEFORE the 2-year labor warranty ran out, and they chose to do nothing about it (“Great” customer service!!). Now that the warranty has “conveniently”
expired, they want to use THAT as their “excuse” for not wanting to fix the problem…..

So, if you need any work done on your roof or gutters, contact another company, not Uncle Skeeter’s!

They put tarp on the upper portion of our roof too short to cover the lower part which has damage while we are not at home even though we already applied roofing cement and even we explicitly said no when they asked us because we told them that we were still canvassing for better deal. Tom talked with the insurance adjuster after the inspection. When we gave the insurance quotation, Tom told us that the approved insurance money is too low for them to do the project but we need to give them the $450 out of the insurance money. We told the insurance about the ice and weather shield which was not included and the insurance told us to get a quotation from roofing company. We told Tom to give a quotation, after several weeks, Dad went to their office to follow up for the quotation. The secretary told Dad that they will send the proposal and asked also for email address and contact number. After another month and a half, no proposal was emailed but phone calls and invoices for tarp payment. We come to a conclusion that this company is not after doing our roof but after $450 from about $2,000 that the insurance gave us. Too much price for the tarps that cover the peak on hot days which we deliberately said no to because we used roofing cement to let hot air to come out.

Mr. C guaranteed me that they were going to speak with the insurance first and try to get everything covered without me taking money out of my own pocket because I was hesitant to do business with them. But this did not happen.

Imagine if every roofing company that we inquired to did the same thing, what would have happened?