Exteriors

Initial Business Response / [redacted] (1000, 7, 2015/10/27) */ I have been in contact with the homeowner and I am working with him directly to get this resolvedUnfortinately it is takig alittle longer then HE would likeLl Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are some easy items that have not been willing to resolve as a first step Copy of original invoice for additional materials Roll-off box invoice A interim check for the balance of monies not spent Yes - I am not happy with the pace this is moving atThe job should have been completed over a month agoAnd has responded only once in the last couple of weeks despite numerous attempts to contact them

Complaint: [redacted] I am rejecting this response because: This is the exact same defense Christopher L [redacted] gave the first time He was the one I spoke to who told me that I should have other estimates done and see what they have to say about it He was very condescending and rude even when I told him I was just trying to resolve this in a fair way and could he have the owner call me back He also said, "If we are so bad, why would you want us to do it again anyway" When I took his advice and got other installers to look at it, they say it is an install issue If the product they represented to me and sold me was so inferior, then it is for them to stand behind what they sell It should not fall to the customers to fight with a product manufacturer Exteriors Increpresented that Manufacturer and sold it as their Gold Standard to all their customers They even say that a lot of the customers they sold this product to are having issues If Exteriors Incsold this product and believed it was so good that they pitched it to their customers and then won't fight for the failure of this product, how can anyone trust any roofer selling any product Customer Service is what companies represent and rely on for future sales When our products fail we go to the manufacturer for the customer and make sure the problem is resolved because we represent that product to the customer and they rely on us to be honest and provide customer service That is what customers are buying.I purchased a roof years ago that leaked all five yearsI now have to buy another new roof for full price minus less than $for product prorated out to be worthless How is this a fair deal in any way The response of "they got paid" is not accurate We will have paid for two roofs in five years.As far as the owner making contact He told me he would after we spoke that he would put something in the mail to me for a reduced cost estimate I never received anything from him That is not the fault of weather He called once while we were away from home and left no voicemail or message He never tried again I only noticed a missed call and did not research who it was from until today It is not my responsibility to keep chasing after this company to do the right thing It is obvious they do not understand what "doing the right thing is" They just point fingers and say Too bad, it's the products fault, not ours Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Failure of the shingles is a product failure but there are two parts to any installation One is product warranty and the other is the installation I sell windows and we give a warranty on the installation while the manufacturer gives a separate one for the productOwens c [redacted] has taken their part of the failure but it is not the only reason for the leaking The leaks started in the first year the roof was installed and that is not all product failure It leaked consistently over the five years and when we called they only tarped it over and overThere was never any mention of shingle failure until AFTER year (after the labor warranty was valid) Because of the delay on their part, we have only a five year prorated "settlement" for product only, that is a fraction of the value of the cost of the product only They will not take responsibility for their labor being inferior and causing the leaks that have lead up to ta total roof failure.The manager in their office, Chris L**, told me I should get other bids and get their opinion so I have had inspectors out and have been told that the poor installation is the cause of the leaking Jeff E [redacted] said he would take care of this and instead is ignoring us and not standing behind his company and their work Sincerely, [redacted]