Exton Dental Health Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Let this letter serve as a signed authorization to review the records Regards, [redacted]

September 18, Dear [redacted] ,I have received the complaint filed with the Revdex.com by [redacted] regarding details of her dental treatment and interaction with members of our dental teamIn order for me to address her complaints and provide the Revdex.com with information regarding treatment of [redacted] and her family, would require signed authorization from her, and her husband allowing me to provide information pertaining to their dental care to your agencyPlease contact [redacted] and have her provide your agency with authorization for our office to share this information with the Revdex.comPlease forward that directly to me.It is my intent to resolve this issue with the patient and upon receipt of the authorizations will release the requested information to your agencyThank you.Sincerely,Jonathan SDMD, FAACD

Jonathan S***, DMD FAACDExton Dental Health Group [redacted] ***Exton, PA ***ID # [redacted] Customer [redacted] Dear [redacted] , This e-mail is in reference to an original letter from you dated 9/16'(Complaint ID [redacted] ), and a follow up letter on 9'28/stating that you had not received a response A fax was sent to you (and confirmed as delivered) as per your instructions on 9/18/at 1:PM requesting an authorization to provide you with treatment details for the Jennings family as per HIPPA regulations We have not received that authorization and for that reason I am not at liberty to give you specific details concerning the family's treatment I can say that all of the requests in the original letter from the patient have been honored as an accommodation regardless of the complaint's merit I cannot specifically discuss the Jennings family with you without the information release authorization, but I will share with you the patient agreement (attached) in reference to the office appointment cancellation and no-show policy that ALL patients and legal guardians sign at the time of registration Although we are quite lenient in enforcing this policy, there is a point at which excessive schedule changes deprive other patients from having available appointments, and the cost of office staffing during cancellations and no-shows becomes unfair and unreasonable It is unfortunate but in some cases it is in the best interest of the patient and our office for the patient to seek treatment elsewhere Let me be clear that this response is a statement of general office policy-not specific to any patient or family, and I would be pleased to be more specific about the Jennings family's relationship with our office if we receive the proper authorization as required by law Sincerely, Janet S***

September 18, 2015Dear *** ***,I have received the complaint filed with the Revdex.com by *** *** regarding details of her dental treatment and interaction with members of our dental teamIn order for me to address her complaints and provide the Revdex.com with information regarding treatment of ***
and her family, would require signed authorization from her, and her husband allowing me to provide information pertaining to their dental care to your agencyPlease contact *** *** and have her provide your agency with authorization for our office to share this information with the Revdex.comPlease forward that directly to me.It is my intent to resolve this issue with the patient and upon receipt of the authorizations will release the requested information to your agencyThank you.Sincerely,Jonathan S. DMD, FAACD

Jonathan S[redacted], DMD FAACDExton Dental Health Group[redacted]Exton, PA [redacted]ID # [redacted]Customer  [redacted]Dear [redacted],This e-mail is in reference to an original letter from you dated 9/16'2015 (Complaint ID [redacted]), and a follow up letter on 9'28/2015 stating that you had not received a response.  A fax was sent to you (and confirmed as delivered)  as per your instructions on 9/18/2015 at 1:50 PM requesting an authorization to provide you with treatment details for the Jennings family as per HIPPA regulations.  We have not received that authorization and for that reason I am not at liberty to give you specific details concerning the family's treatment.  I can say that all of the requests in the original letter from the patient have been honored as an accommodation regardless of the complaint's merit.  I cannot specifically discuss the Jennings family with you without the information release authorization, but  I will share with you the patient agreement (attached) in reference to the office appointment cancellation and no-show policy that ALL patients and legal guardians sign at the time of registration.  Although we are quite lenient in enforcing this policy, there is a point at which excessive schedule changes deprive other patients from having available appointments, and the cost of office staffing during cancellations and no-shows becomes unfair and unreasonable.  It is unfortunate but in some cases it is in the best interest of the patient and our office for the patient to seek treatment elsewhere.  Let me be clear that this response is a statement of general office policy-not specific to any patient or family, and I would be pleased to be more specific about the Jennings family's relationship with our office if we receive the proper authorization as required by law. Sincerely,Janet S[redacted]

Jonathan S[redacted], DMD FAACDExton Dental Health Group[redacted]Exton, PA [redacted]ID # [redacted]Customer  [redacted]Dear [redacted],
This e-mail is in reference to an original letter from you dated 9/16'2015 (Complaint ID [redacted]), and a follow up letter on 9'28/2015 stating that you had not received a response.  A fax was sent to you (and confirmed as delivered)  as per your instructions on 9/18/2015 at 1:50 PM requesting an authorization to provide you with treatment details for the Jennings family as per HIPPA regulations.  We have not received that authorization and for that reason I am not at liberty to give you specific details concerning the family's treatment.  I can say that all of the requests in the original letter from the patient have been honored as an accommodation regardless of the complaint's merit.  I cannot specifically discuss the Jennings family with you without the information release authorization, but  I will share with you the patient agreement (attached) in reference to the office appointment cancellation and no-show policy that ALL patients and legal guardians sign at the time of registration.  Although we are quite lenient in enforcing this policy, there is a point at which excessive schedule changes deprive other patients from having available appointments, and the cost of office staffing during cancellations and no-shows becomes unfair and unreasonable.  It is unfortunate but in some cases it is in the best interest of the patient and our office for the patient to seek treatment elsewhere.  Let me be clear that this response is a statement of general office policy-not specific to any patient or family, and I would be pleased to be more specific about the Jennings family's relationship with our office if we receive the proper authorization as required by law. 
Sincerely,
Janet S[redacted]

September 18, 2015
Dear [redacted],I have received the complaint filed with the Revdex.com by [redacted] regarding details of her dental treatment and interaction with members of our dental team. In order for me to address her complaints and provide the Revdex.com with information regarding...

treatment of [redacted] and her family, would require signed authorization from her, and her husband allowing me to provide information pertaining to their dental care to your agency. Please contact [redacted] and have her provide your agency with authorization for our office to share this information with the Revdex.com. Please forward that directly to me.It is my intent to resolve this issue with the patient and upon receipt of the authorizations will release the requested information to your agency. Thank you.Sincerely,Jonathan S. DMD, FAACD

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Let this letter serve as a signed authorization to review the records. 
Regards,
[redacted]