Extra Billy's Smokehouse and Brewery Reviews (1)
Extra Billy's Smokehouse and Brewery Rating
Description: Restaurants, Full-Service Restaurants (NAICS: 722511)
Address: 1110 Alverser Dr, Midlothian, Virginia, United States, 23113-2654
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www.extrabillys.com
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Review: We went to lunch at Extra Billy's on 12/06/13, it was around 1:00pm. While we were eating a [redacted] roach crawled across the wall, down on to our table, and toward our food. We were completely flabbergasted and my brother had to kill it. The waitress came over after seeing the commotion and asked what was wrong, we told her, she said, "oh again? We just sprayed. I'm so sorry." She picked up the napkin with the bug, and walked away.
We were not approached by a manager, offered a discount of any kind, and I couldn't find anyone in the restaurant to talk to. At this point, our appetites were soured and I was so shocked that no one seemed to care about our experience I was at a loss at how to continue to pursue the issue. I paid the bill in full, left a full tip for the waitress, and left.Desired Settlement: I also think the health department needs to do a thorough inspection immediately.
Business
Response:
Extra Billy's sincerely regrets the customers' negative experience. We continually strive to provide a pleasant atmosphere. Our facility is regularly serviced by [redacted], a Revdex.com accredited business. When this incident was brought to the manager's attention, it was reported to [redacted]. A thorough fogging was performed soon thereafter. A check to reimburse the client is in the mail. Once, again, we apologize.