I am in receipt of the above referenced complaint, and appreciate the opportunity to respondWe acknowledge our error on getting the refund out in time, although we differ on the contact detailsIn summary, a check had already went out yesterday via US mail to the tenants forwarding address [redacted] Hubbard, President
I am in receipt of the above referenced complaint, and appreciate the opportunity to respondThere are several issues raised in Mr [redacted] s complaint, and I will try and outline them below with my responsesTenant only rented for months – Tenants often brake their leases for a myriad of reasons The tenant was extremely dissatisfied with the quality of the home, and called us multiple times daily to complainWe would fix the problems, but more would arise, and more complaints would comeThey even had the health department come out numerous timesThey broke their lease, and there isn’t anything would could do about that.I called Mr [redacted] to get his approval on the deposit amountHe agreed to it before they moved in.Mr [redacted] instructed us to collect 1/a month’s rent for a dog deposit on September 9, We instructed the tenant (who were already living there) they either had to pay the deposit, get rid of the pet, or face possible eviction, as their lease requires written approval for a pet and an additional depositSometimes tenants don’t obey the rules and we begin enforcement of the rulesThey moved out less than days laterHowever they didn’t indicate to us that it was in response to the no pet policy.After the move out, due to the age and dated finishes of the property coupled with the high rent desired by Mr***, applicants were not interested in the propertyWe found we were wasting our time showing it to peopleWe weren’t being paid, because the unit wasn’t occupied, and in its dated condition wasn’t going to be occupied anytime soonWe gave Mr [redacted] notice we would be cancelling the contract.The gas and electricity were in Mr [redacted] s name per the Utility Company, just like before the tenants moved inBecause the property was in his personal name, we were not going to accept the risk of utilities being in our name, and having a huge bill we would ultimately be responsible for if he didn’t payWe contacted the utility company in December turning them back into Mr [redacted] s name aOn March 10, Mr [redacted] forwarded us the email confirmation from [redacted] showing us that it was put into his name, and he was responsible for itWe addressed the exterior issues to avoid fines by Marion County Health and Hospital, but as per our contract, excluding emergency issues, any items over $had to be approved by Mr***Cleaning the interior of the property and the repairs needed were in excess of the funds in his account managed by usHe would have to provide additional funds and approval for us to do the workMr [redacted] had made it clear he was losing money this project and didn’t want to put money into itAn example would be the email on March 21, 2014, where he explained how the mortgage was more than the rentAs a property management company, we don’t make the business decision on whether it is a good or bad investment, we simply try to make it the best situation for the client and the tenantI am unaware of what happened after the property was turned back over to Mr***We weren’t made aware of any problems for about daysThere were numerous extremely cold days between when we handed the keys over and when we were notified of any problemsI have explained to Mr [redacted] that we did not refund any money to the TenantThe security deposit account was not separate from his operating account, so the balance in the account reflected both balances shown on the balance sheetAll the money was refunded to himI even provided him copies of all the bank statements so he could see this for himselfIn summary, the unit was substandard to begin with, including mold we didn’t see in our original inspections and the damage could have occurred any time after we turned over keysIf you have any questions please do not hesitate to call me at (317) 264-7820.Thank you [redacted] President
I certainly am unhappy with the response by Daniel [redacted] When he rented out the property, the utilities were placed in the tenants’ names for them to pay which is standard practice After they left, he never informed me that the utilities had been turned back into my name, nor did he inform me that the gas had been turned off And regarding the condition of the property, according to the owner’s statement I received, in December Hubbard deducted a total of $for painting supplies, repair materials, and six hours of labor At that time, I assumed these charges were in order to get the house back in shape to re-rent However, according to the new property manager, when he first inspected the house, he saw no evidence of recent painting in any of the rooms And the receipts are dated December 8, four days AFTER the gas had been shut off Hubbard’s response leaves me no choice but to seek compensation via litigation Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
I am in receipt of the above referenced complaint, and appreciate the opportunity to respond. There are several issues raised in Mr. [redacted]s complaint, and I will try and outline them below with my responses. Tenant only rented for 8 months – Tenants often brake their leases for a myriad of reasons....
The tenant was extremely dissatisfied with the quality of the home, and called us multiple times daily to complain. We would fix the problems, but more would arise, and more complaints would come. They even had the health department come out numerous times. They broke their lease, and there isn’t anything would could do about that.I called Mr. [redacted] to get his approval on the deposit amount. He agreed to it before they moved in.Mr. [redacted] instructed us to collect 1/2 a month’s rent for a dog deposit on September 9, 2014 We instructed the tenant (who were already living there) they either had to pay the deposit, get rid of the pet, or face possible eviction, as their lease requires written approval for a pet and an additional deposit. Sometimes tenants don’t obey the rules and we begin enforcement of the rules. They moved out less than 60 days later. However they didn’t indicate to us that it was in response to the no pet policy.After the move out, due to the age and dated finishes of the property coupled with the high rent desired by Mr. [redacted], applicants were not interested in the property. We found we were wasting our time showing it to people. We weren’t being paid, because the unit wasn’t occupied, and in its dated condition wasn’t going to be occupied anytime soon. We gave Mr. [redacted] notice we would be cancelling the contract.The gas and electricity were in Mr. [redacted]s name per the Utility Company, just like before the tenants moved in. Because the property was in his personal name, we were not going to accept the risk of utilities being in our name, and having a huge bill we would ultimately be responsible for if he didn’t pay. We contacted the utility company in December turning them back into Mr. [redacted]s name. a. On March 10, 2014 Mr. [redacted] forwarded us the email confirmation from [redacted] showing us that it was put into his name, and he was responsible for it. We addressed the exterior issues to avoid fines by Marion County Health and Hospital, but as per our contract, excluding emergency issues, any items over $250 had to be approved by Mr. [redacted]. Cleaning the interior of the property and the repairs needed were in excess of the funds in his account managed by us. He would have to provide additional funds and approval for us to do the work. Mr. [redacted] had made it clear he was losing money this project and didn’t want to put money into it. An example would be the email on March 21, 2014, where he explained how the mortgage was more than the rent. As a property management company, we don’t make the business decision on whether it is a good or bad investment, we simply try to make it the best situation for the client and the tenant. I am unaware of what happened after the property was turned back over to Mr. [redacted]. We weren’t made aware of any problems for about 30 days. There were numerous extremely cold days between when we handed the keys over and when we were notified of any problems. I have explained to Mr. [redacted] that we did not refund any money to the Tenant. The security deposit account was not separate from his operating account, so the balance in the account reflected both balances shown on the balance sheet. All the money was refunded to him. I even provided him copies of all the bank statements so he could see this for himself. In summary, the unit was substandard to begin with, including mold we didn’t see in our original inspections and the damage could have occurred any time after we turned over keys. If you have any questions please do not hesitate to call me at (317) 264-7820.Thank you[redacted] President
I am in receipt of the above referenced complaint, and appreciate the opportunity to respond. We acknowledge our error on getting the refund out in time, although we differ on the contact details. In summary, a check had already went out yesterday via US mail to the tenants forwarding...
I certainly am unhappy with the response by Daniel [redacted]. When he rented out the property, the utilities were placed in the tenants’ names for them to pay which is standard practice. After they left, he never informed me that the utilities had been turned back into my name, nor did he inform me that the gas had been turned off. And regarding the condition of the property, according to the owner’s statement I received, in December Hubbard deducted a total of $531.81 for painting supplies, repair materials, and six hours of labor. At that time, I assumed these charges were in order to get the house back in shape to re-rent. However, according to the new property manager, when he first inspected the house, he saw no evidence of recent painting in any of the rooms. And the receipts are dated December 8, four days AFTER the gas had been shut off.
Hubbard’s response leaves me no choice but to seek compensation via litigation.
Regards,[redacted]
I am in receipt of the above referenced complaint, and appreciate the opportunity to respondWe acknowledge our error on getting the refund out in time, although we differ on the contact detailsIn summary, a check had already went out yesterday via US mail to the tenants forwarding address [redacted] Hubbard, President
I am in receipt of the above referenced complaint, and appreciate the opportunity to respondThere are several issues raised in Mr [redacted] s complaint, and I will try and outline them below with my responsesTenant only rented for months – Tenants often brake their leases for a myriad of reasons The tenant was extremely dissatisfied with the quality of the home, and called us multiple times daily to complainWe would fix the problems, but more would arise, and more complaints would comeThey even had the health department come out numerous timesThey broke their lease, and there isn’t anything would could do about that.I called Mr [redacted] to get his approval on the deposit amountHe agreed to it before they moved in.Mr [redacted] instructed us to collect 1/a month’s rent for a dog deposit on September 9, We instructed the tenant (who were already living there) they either had to pay the deposit, get rid of the pet, or face possible eviction, as their lease requires written approval for a pet and an additional depositSometimes tenants don’t obey the rules and we begin enforcement of the rulesThey moved out less than days laterHowever they didn’t indicate to us that it was in response to the no pet policy.After the move out, due to the age and dated finishes of the property coupled with the high rent desired by Mr***, applicants were not interested in the propertyWe found we were wasting our time showing it to peopleWe weren’t being paid, because the unit wasn’t occupied, and in its dated condition wasn’t going to be occupied anytime soonWe gave Mr [redacted] notice we would be cancelling the contract.The gas and electricity were in Mr [redacted] s name per the Utility Company, just like before the tenants moved inBecause the property was in his personal name, we were not going to accept the risk of utilities being in our name, and having a huge bill we would ultimately be responsible for if he didn’t payWe contacted the utility company in December turning them back into Mr [redacted] s name aOn March 10, Mr [redacted] forwarded us the email confirmation from [redacted] showing us that it was put into his name, and he was responsible for itWe addressed the exterior issues to avoid fines by Marion County Health and Hospital, but as per our contract, excluding emergency issues, any items over $had to be approved by Mr***Cleaning the interior of the property and the repairs needed were in excess of the funds in his account managed by usHe would have to provide additional funds and approval for us to do the workMr [redacted] had made it clear he was losing money this project and didn’t want to put money into itAn example would be the email on March 21, 2014, where he explained how the mortgage was more than the rentAs a property management company, we don’t make the business decision on whether it is a good or bad investment, we simply try to make it the best situation for the client and the tenantI am unaware of what happened after the property was turned back over to Mr***We weren’t made aware of any problems for about daysThere were numerous extremely cold days between when we handed the keys over and when we were notified of any problemsI have explained to Mr [redacted] that we did not refund any money to the TenantThe security deposit account was not separate from his operating account, so the balance in the account reflected both balances shown on the balance sheetAll the money was refunded to himI even provided him copies of all the bank statements so he could see this for himselfIn summary, the unit was substandard to begin with, including mold we didn’t see in our original inspections and the damage could have occurred any time after we turned over keysIf you have any questions please do not hesitate to call me at (317) 264-7820.Thank you [redacted] President
I certainly am unhappy with the response by Daniel [redacted] When he rented out the property, the utilities were placed in the tenants’ names for them to pay which is standard practice After they left, he never informed me that the utilities had been turned back into my name, nor did he inform me that the gas had been turned off And regarding the condition of the property, according to the owner’s statement I received, in December Hubbard deducted a total of $for painting supplies, repair materials, and six hours of labor At that time, I assumed these charges were in order to get the house back in shape to re-rent However, according to the new property manager, when he first inspected the house, he saw no evidence of recent painting in any of the rooms And the receipts are dated December 8, four days AFTER the gas had been shut off Hubbard’s response leaves me no choice but to seek compensation via litigation Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
I am in receipt of the above referenced complaint, and appreciate the opportunity to respond. There are several issues raised in Mr. [redacted]s complaint, and I will try and outline them below with my responses. Tenant only rented for 8 months – Tenants often brake their leases for a myriad of reasons....
The tenant was extremely dissatisfied with the quality of the home, and called us multiple times daily to complain. We would fix the problems, but more would arise, and more complaints would come. They even had the health department come out numerous times. They broke their lease, and there isn’t anything would could do about that.I called Mr. [redacted] to get his approval on the deposit amount. He agreed to it before they moved in.Mr. [redacted] instructed us to collect 1/2 a month’s rent for a dog deposit on September 9, 2014 We instructed the tenant (who were already living there) they either had to pay the deposit, get rid of the pet, or face possible eviction, as their lease requires written approval for a pet and an additional deposit. Sometimes tenants don’t obey the rules and we begin enforcement of the rules. They moved out less than 60 days later. However they didn’t indicate to us that it was in response to the no pet policy.After the move out, due to the age and dated finishes of the property coupled with the high rent desired by Mr. [redacted], applicants were not interested in the property. We found we were wasting our time showing it to people. We weren’t being paid, because the unit wasn’t occupied, and in its dated condition wasn’t going to be occupied anytime soon. We gave Mr. [redacted] notice we would be cancelling the contract.The gas and electricity were in Mr. [redacted]s name per the Utility Company, just like before the tenants moved in. Because the property was in his personal name, we were not going to accept the risk of utilities being in our name, and having a huge bill we would ultimately be responsible for if he didn’t pay. We contacted the utility company in December turning them back into Mr. [redacted]s name. a. On March 10, 2014 Mr. [redacted] forwarded us the email confirmation from [redacted] showing us that it was put into his name, and he was responsible for it. We addressed the exterior issues to avoid fines by Marion County Health and Hospital, but as per our contract, excluding emergency issues, any items over $250 had to be approved by Mr. [redacted]. Cleaning the interior of the property and the repairs needed were in excess of the funds in his account managed by us. He would have to provide additional funds and approval for us to do the work. Mr. [redacted] had made it clear he was losing money this project and didn’t want to put money into it. An example would be the email on March 21, 2014, where he explained how the mortgage was more than the rent. As a property management company, we don’t make the business decision on whether it is a good or bad investment, we simply try to make it the best situation for the client and the tenant. I am unaware of what happened after the property was turned back over to Mr. [redacted]. We weren’t made aware of any problems for about 30 days. There were numerous extremely cold days between when we handed the keys over and when we were notified of any problems. I have explained to Mr. [redacted] that we did not refund any money to the Tenant. The security deposit account was not separate from his operating account, so the balance in the account reflected both balances shown on the balance sheet. All the money was refunded to him. I even provided him copies of all the bank statements so he could see this for himself. In summary, the unit was substandard to begin with, including mold we didn’t see in our original inspections and the damage could have occurred any time after we turned over keys. If you have any questions please do not hesitate to call me at (317) 264-7820.Thank you[redacted] President
I am in receipt of the above referenced complaint, and appreciate the opportunity to respond. We acknowledge our error on getting the refund out in time, although we differ on the contact details. In summary, a check had already went out yesterday via US mail to the tenants forwarding...
address.
[redacted] Hubbard, President
I certainly am unhappy with the response by Daniel [redacted]. When he rented out the property, the utilities were placed in the tenants’ names for them to pay which is standard practice. After they left, he never informed me that the utilities had been turned back into my name, nor did he inform me that the gas had been turned off. And regarding the condition of the property, according to the owner’s statement I received, in December Hubbard deducted a total of $531.81 for painting supplies, repair materials, and six hours of labor. At that time, I assumed these charges were in order to get the house back in shape to re-rent. However, according to the new property manager, when he first inspected the house, he saw no evidence of recent painting in any of the rooms. And the receipts are dated December 8, four days AFTER the gas had been shut off.
Hubbard’s response leaves me no choice but to seek compensation via litigation.
Regards,[redacted]