Extraordinarily Clean

RUTA has helped my year old daughter immensely with her frequent sleeping problemsWe were very disheartened when RITE AID stopped selling it and the so did AmazonPlease make it easily available to customersIt is one of the best for certain people who have caffeine intolerance Thanks

Initial Business Response /* (1000, 5, 2015/11/22) */
This complaint is from a past client that has a mental condition
From the moment I met her, I knew she wasn't a very nice personAfter the first month of taking care of her property, she complains upon the first invoice & demands that we
agreed on a different price, which we in fact did not
Frustrated with the price decrease, I let her change the deal and charged that fee each clean from then on
We do not have a money back guaranteeWe have a happiness guarantee, which doesn't involve money
Early September she told me she wanted to end our professional relationshipWhich I read and understood
She then started harassing me via text, email, ***, review websites and even called the police on meShe is calling me a criminal and saying numerous lies and accusationsI am not a criminal, I am a professional business owner
I have kept all email/ screen shots/threats and voicemails
I haven't done anything wrong, I did my job when she was my clientShe ended our professional relationship and that was that
I do not owe this psychotic woman a single cent
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This reply is actually comicalEspecially considering I have statements and text messages from them moments before I arrived at my house saying that they were there - when they should not have beenI feel embarrassed for you, *** and ***I will leave the many *** reviews you have that indicate everything I complained of here, to speak for themselves

RUTA has helped my year old daughter immensely with her frequent sleeping problemsWe were very disheartened when RITE AID stopped selling it and the so did AmazonPlease make it easily available to customersIt is one of the best for certain people who have caffeine intolerance
Thanks

Complaint[redacted] and [redacted], of Extraordinarily Clean in Nevada and Lake Tahoe, are scam artists. They cleaned my house about a dozen times, and each time, the house was left less and less clean. Hairs in the bathroom, rags that went black on the floors upon one swipe. the list is long. Additionally, they forgot to leave basic things out, like towels! and toilet paper, engendering angry tenants who ended up taking that anger out on me with bad reviews online, angry emails and complaints. Extremely painful to deal with this. They said they would clean the hot tub but never cleaned it. They sent me invoices asking for 60% more than they told me I was being charged. They didn't report damages, nor issues in the house for my attention, so again, I had to eat the bill for these, and also get dissatisfied and angry complaint from tenants. Finally, they trespassed, meaning they were using my house for their own stay, when I was not there, and staying for several days at a time, without my awareness, until they were busted. When I asked them for a refund for the last two cleanings, per their "100% satisfaction guarantee", they disappeared, and never responded to any of my myriad communications. These are NOT people you can trust, and I have thus filed a police report against them as well. Be warned!Product_Or_Service: housecleaning servicesDesired SettlementI would like the last two cleanings ($100 x 2 so $200) refunded, and the fees paid for my locks to be changed- $115- because of their trespassing. I'm asking for $315 total.Business Response This complaint is from a past client that has a mental condition. From the moment I met her, I knew she wasn't a very nice person. After the first month of taking care of her property, she complains upon the first invoice & demands that we agreed on a different price, which we in fact did not. Frustrated with the price decrease, I let her change the deal and charged that fee each clean from then on. We do not have a money back guarantee. We have a happiness guarantee, which doesn't involve money.Early September she told me she wanted to end our professional relationship. Which I read and understood. She then started harassing me via text, email, [redacted], review websites and even called the police on me. She is calling me a criminal and saying numerous lies and false accusations. I am not a criminal, I am a professional business owner. I have kept all email/ screen shots/threats and voicemails.I haven't done anything wrong, I did my job when she was my client. She ended our professional relationship and that was that. I do not owe this psychotic woman a single cent. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This reply is actually comical. Especially considering I have statements and text messages from them moments before I arrived at my house saying that they were there - when they should not have been. I feel embarrassed for you, [redacted] and [redacted]. I will leave the many [redacted] reviews you have that indicate everything I complained of here, to speak for themselves.