Extreme Audio

We hired Glenn S [redacted] of S [redacted] Construction for major construction work on a house in Saratoga Springs The work included demolition and reconstrction of half of the house Glenn contracted with the necessary subcontractors and got roughly half of the necessary work done After long delays that were never explained to us, he disappeared, and he stopped answering our phone calls and text messagesHe left with quite a bit of our money, and we were forced to find new contrators to finish the work We took a major financial loss

To whom it may concern, [redacted] was indeed the salesman for *** [redacted] came into my store Looking for a solution for an audio system for his computerHe specifically asked to see some car audio productsIt is not uncommon to use car audio in home audio applicationsMy salesman was givin a budget of $to provide [redacted] with a custom subwoofer encloser, amplifer and subwoofer as well as cables and wire for hook upOur store policy is to get money down on any special orders or custom work we doHis custom encloser did take longer than typical, due to a high work load [redacted] was made aware of thisAbout a week ago I talked with [redacted] and learned what he was tring to doI offered him a better solution, the one he is currently complaining about [redacted] even offer to spend more money to have better equipmentThere are two possible reasons why he thinks it does not sound the way he thinks it shouldHe declined the subwoofer that was supposed to be part of the systemThe subwoofer brings out the substance of the music and was a critical part of the systemSecondly, the system was not hooked up by Extreme AudioThis leaves the door open for multiple mistakes, such as incorrect output setting on the source that is hooked up or improper EQ settingsI personally hooked up this system at my store and was playing it very loudSo load that one my employees came from the install bay to see what was going onAs for the sub/video cable, he was never told it was included for freeIn the demo we gave him we used a very low quality cable and he made a point of saying how cheap it wasThe quality cable we sold him says video on the packaging, but can be used for both video and audio signalsWe have been more than helpful to ***, spending great amounts of time answering his questions on the phone [redacted] has told me he spends an average of 20min on the phone with him every time he calls, which has been at least ten times in the last couple of daysWhat is strange, is that we haven't received a call from him about this issueWe did however received a phone call from the manufacturer today asking what the deal is with this customer,***, constantly calling them about their product and spending unusual lengths of time on the phone with them I can assure that everything works as stated via the manufacturer and is correctly paired to achieved optimal results for the moneyI will not give any refunds because there is nothing wrong with the products that was soldAs stated above, the subwoofer I quoted is needed for proper results and professional installation is highly recommendedFeel free to contact me with any more concerns.Thanks, [redacted] Co-owner / Extreme Audio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because:Hello,No progress had been made to address the issues I listed in? my complaint; therefore, I cannot accept your responseYou haven’t given me a? meaningful answer and you still haven’t addressed the refund issue for the original? delivery delay? I am also still waiting? for a copy of the documents I signed upon pickup.Furthermore, on Friday, September [redacted] I received? a voicemail from your company letting me know that my items will be delivered? to me on Sunday, September [redacted] and that the driver will call me in? advance to set up a timeSunday came and went and I haven’t received a phone? call or my thingsI called the number Jackie originally gave me on Monday? morning and after numerous phone calls I was told that they are “checking andthey will get back to me”I still haven’t heard back Sincerely, [redacted] ?

Earlier this summer I arranged with Crown Hill for the visitation of my deceased husbandThe funeral director who I made arrangements with did not appear at the visitation to supervise anything No one from the funeral home introduced themselves or explained what was to be done for the visitation My family had to take over The visitation was to begin at 3:but things were not prepared to receive visitors and they were kept waiting His name was not listed on the reader board and I had to send someone to inform the staff of this oversight because people were uncertain if they were at the correct placeMy family had to direct the three elderly employees to set up a table for the reception sibook, and supervised the video recording because no employees took responsibility for it I also had requested at the planning meeting that a large television over the coffin be covered/draped I expected it to be professionally done, but upon arrival at the visitation, the request had not been passed along and none of the employees had any idea what to do about it Their solution was to hang a black table cloth over it, which was very tacky looking Finally, we were told to select the flowers we wished to have taken to the grave site for the ceremony the following day Upon arrival at the grave it was obvious that not all the flowers had been conveyed to the cemetery It was mentioned to an attendant and, at the end of the ceremony, the flowers finally arrived I have spoken with MrKeith N [redacted] of Crown Hill who apologized for the problems and indicated that this was unacceptable and that the director responsible had been put on notice That, however, does not address the fact that I spent a great deal of money to have a proper funeral which fell tragically short of expectationsI am extremely dissatisfied with the lack of preparation and follow-through for our loved one and I am sorry I selected Crown Hill Funeral Home

We gave Glenn S***, of Shiel Construction, a deposit of $4,on September 8, 2017, to replace our roofWe were told that work would be started within 2-weeksFor the next months, we heard numerous excuses as to why our roof had not been startedIn mid-November, all communication ceasedWe have made multiple attempts to contact Glenn via phone, and through facebook messengerWe have received no return communicationAt this point, Glenn has taken our money, clearly with no intent to actually replace our roof

We have made a counter offer to *** *** to pay for the missing/damage property of $per pound per article, even though there was no mention after delivery of the missing or damage items and *** *** did sign off on the delivery of her property. There was no mention of the items being damage or missingBut we are willing to settle with the customer At pick up our Foreman went over the list of items ** *** and even though there was no additional property, the measurements of the furniture and boxes was greater than the measurements on the estimate. ** *** property took up more cubic feet than expected. We are waiting for the signed settlement release from *** ***

*** did check with dispatch on delivery before confirming to customer to book the next day or whenever she was readyThe issues is the dispatching that caused all this messI don’t have the details to the delivery and the said missing items, I am waiting for the closed files from the scheduling
and dispatching in August to answer this complaint in its entirety Please the customer is not being ignored, summer gets too busy that at best we hire additional helpers that complicate the systems in-house- this fact does not take away from the customers complaints and experienceI will follow through as soon as I get the closed files for the said monthThe delay in closed files is waiting for contracts after delivery Thank you

We hired Glenn S*** of S*** Construction for major construction work on a house in Saratoga Springs The work included demolition and reconstrction of half of the house Glenn contracted with the necessary subcontractors and got roughly half of the necessary work done After long delays that were never explained to us, he disappeared, and he stopped answering our phone calls and text messagesHe left with quite a bit of our money, and we were forced to find new contrators to finish the work We took a major financial loss

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** lies lies lies....you do not sell a product that is not compatible with each otheri am referring to the amp and speakers:http://www.canton.de/en/hifi/onwall-plus/plus-mx.3rated at watts rms at ohms/ watts rms at ohmsthe amp is:http://www.snapav.com/p-1658-ea-mini-2d-35.aspxrated watts RMS at ohmswatts RMS at ohmswatts RMS at ohmsseems like a bad combo and that could be why it goes into safe mode so the amplifier is not over drawn and blows. not a happy camper!?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello,First, I would like to point out that the information Ideal Moving and Storage is providing is significantly inaccurateI have never received a response to my claimAdditionally, attached are two receipts that the delivery driver signed, one of them specifically states that two of my boxes and an umbrella are missingI also called Ideal Moving and Storage to let them know I was missing my items multiple times and filed a claimThis means that they knew about my missing items. Second, the cost estimate Ideal Moving and Storage provided was for large boxes and my furnitureI had all the items I mentioned and large boxesIf the estimate was incorrect it is because Ideal Moving and Storage provided me the wrong numbers, I actually had fewer boxes than estimatedThird, many other points mentioned in my claim were never answeredI am still waiting on a response in regards to all other points.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:Hello,No progress had been made to address the issues I listed in? my complaint; therefore, I cannot accept your responseYou haven’t given me a? meaningful answer and you still haven’t addressed the refund issue for the original? delivery delay? I am also still waiting? for a copy of the documents I signed upon pickup.Furthermore, on Friday, September *** I received? a voicemail from your company letting me know that my items will be delivered? to me on Sunday, September *** and that the driver will call me in? advance to set up a timeSunday came and went and I haven’t received a phone? call or my thingsI called the number Jackie originally gave me on Monday? morning and after numerous phone calls I was told that they are “checking andthey will get back to me”I still haven’t heard back
Sincerely,
*** ***
?

I received [redacted]'s response. I believe she is very unreasonable and I refuse to give her a refund. In fact I would like a photo submitted to see for myself, as well as for you to see, the so called defect. We have been in business for 20 years and have never seen a situation like this. Problems do occur occasionally in our business and we have always been happy to stand behind our company 's warranty as well as the warranty of the manufacture. Thanks.
[redacted]
Extreme Audio
Manitowoc    Green Bay    Appleton

The customer has yet to contact my Manitowoc location, where he purchased the products. He still refuses to pay for professional installation. He did however contact my Appleton location today. As stated before, this system was hooked up in my showroom and was playing perfectly for the customer to hear before he purchased it. Also the customer is making new claims that  the speaker and amplifier specs do not match up correctly. That has nothing to do with the issues he is having. I am personally running speakers that can handle 400 watts off a 125 watt amplifier. If what he is saying is correct, then my system should have the same if not bigger problems then his, based on his recent claim. I have no problem warrantying any products that are defective. If he feels these products are defective, he can bring them back into my store for me to test and send in for warranty if need be. Professional installation is highly recommended.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
There was no resolution. Over half of the stament Extream audio wrote is untrue, specially about the language I spoke. I never swore at [redacted], not even a little. However there was Bolger language used by the Appleton store manger. He state that I should "go kick [redacted]'s as" and a few other things. The company isn't understanding me. The tint is lifetime warranted I tried so hard to examine to them that I DO NOT WANT tint on my windows from them anymore because of the costomer service I receved. For the lifetime of the tint I do not want to have to go back there. I'd rather go somewhere else that would treat me with respect. I want my money back, period!

To whom it may concern,[redacted] was indeed the salesman for [redacted]. [redacted] came into my store Looking for a solution for an audio system for his computer. He specifically asked to see some car audio products. It is not uncommon to use car audio in home audio applications. My salesman was givin a...

budget of $850 to provide [redacted] with a custom subwoofer encloser, amplifer and subwoofer as well as cables and wire for hook up. Our store policy is to get money down on any special orders or custom work we do. His custom encloser did take longer than typical, due to a high work load. [redacted] was made aware of this. About a week ago I talked with [redacted] and learned what he was tring to do. I offered him a better solution, the one he is currently complaining about. [redacted] even offer to spend more money to have better equipment. There are two possible reasons why he thinks it does not sound the way he thinks it should. He declined the subwoofer that was supposed to be part of the system. The subwoofer brings out the substance of the music and was a critical part of the system. Secondly, the system was not hooked up by Extreme Audio. This leaves the door open for multiple mistakes, such as incorrect output setting on the source that is hooked up or improper EQ settings. I personally hooked up this system at my store and was playing it very loud. So load that one my employees came from the install bay to see what was going on. As for the sub/video cable, he was never told it was included for free. In the demo we gave him we used a very low quality cable and he made a point of saying how cheap it was. The quality cable we sold him says video on the packaging, but can be used for both video and audio signals. We have been more than helpful to [redacted], spending great amounts of time answering his questions on the phone. [redacted] has told me he spends an average of 20min on the phone with him every time he calls, which has been at least ten times in the last couple of days. What is strange, is that we haven't received a call from him about this issue. We did however received a phone call from the manufacturer today asking what the deal is with this customer,[redacted], constantly calling them about their product and spending unusual lengths of time on the phone with them.  I can assure that everything works as stated via the manufacturer and is correctly paired to achieved optimal results for the money. I will not give any refunds because there is nothing wrong with the products that was sold. As stated above, the subwoofer I quoted is needed for proper results and professional  installation is highly recommended. Feel free to contact me with any more concerns.Thanks,
[redacted] Co-owner / Extreme Audio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted], regarding the issue with extreme audio in Green Bay. I do t know if you have read the response that I had been receiving from them but the last one asked for a photo of the defected tint. Well, it is impossible to take a picture of that. I did t want the case to be closed but I thought the whole point in bringing the Revdex.com into it was to have some kind of mediation?Thank you

Regarding [redacted],
 
The beginning of the statement made by [redacted] is accurate up
until the...

time where her husband came in. She stated that her husband “works
until about 3ish.” That time would have worked to get the window tint replaced.
What she didn’t state was that her husband showed up about 1:15pm. At that time
there were two vehicles in the installation bay and we were unable to work on
[redacted]’s vehicle. We said we are a little behind schedule and could get to his
vehicle at 4pm. He agreed to come back at that time and left.
 
Approximately 15 minutes later, [redacted] called and was very
upset because we were unable to replace the window tint at that time. [redacted] stated
that her husband agreed to come back at 4pm, but that didn’t matter to her.
[redacted] then explained to us how poor our customer service was and that we kept
changing the times when she said she didn’t make an appointment. She used
vulgar language and became difficult to talk with. At that point [redacted] ended
the phone call.
 
[redacted] then called one of our other locations and spoke to
[redacted] (Appleton.) He apologized to her and offered his assistance to resolve the
situation. [redacted] said he was going to have [redacted] (staffed at the location of
where the work was done, Green Bay.)
 
[redacted] called her and they spoke about what happened. [redacted]
apologized for her conversation with [redacted] and proceeded to come to a solution.
He went through the schedule with her and they came to a date where she could
get the window redone. That date was set for June 2nd at 5pm. He
again apologized and thanked her for letting Extreme Audio to provide her with
the service she paid for.
 
She called [redacted] again (Appleton) and said she had to verify
the new appointment date with her husband and have [redacted] call her in about an
hour.  About 15 minutes later [redacted]
called the Green Bay store and [redacted] answered. She stated that she didn’t want
the work done that she scheduled the new date for and gave two options. She
said that either Extreme Audio take the window tint off and issue her a full
refund or she will take it somewhere else and call it a loss. [redacted] asked what
happened because they came to an agreement with the new date scheduled for the
work. [redacted] stated that she doesn’t want any business with Extreme Audio
because of the poor customer service. 
She also stated that her husband was treated poorly when he stopped in
with the vehicle. [redacted], [redacted] and [redacted] (tinter) all agreed that her husband
received excellent customer service and he agreed to return at 4pm. [redacted] was
only agreeing to one of the two options she mentioned, not including to have
the work redone which she said she would prior. [redacted] explained that has does
not have the authority to do so and would talk to the owner’s of Extreme Audio
([redacted] and [redacted]) to see how they wanted to proceed. He said he would either
call her at the end of the day, Wednesday May 19th, or the next day.
 
[redacted] called [redacted] on Thursday May 20th at
approximately 12:15pm and explained to her that he talked with [redacted] and [redacted]
about the incident. [redacted] and [redacted] said that they cannot issue a refund because
Extreme Audio is not being offered a chance to warranty the work done. There
were two new times set up between [redacted] and her husband that they both agreed
to but then their minds changed. [redacted] again offered to keep the date of June
2nd which she scheduled but she refused. She said it was not about
the tint anymore. She insisted that her demand was solely on the fact she
received poor customer and wanted a refund. She said that Extreme Audio has
“sy customer service.” [redacted] apologized again for the bad experience she
had on the phone with [redacted] but thought they overcame that, which is why she
scheduled a new appointment.
 
At that point, [redacted] requested to speak with the owners of
Extreme Audio. [redacted] gave her their contact information and informed her that
they would be out of the office for most of the week. [redacted] said that he would
let [redacted] and [redacted] know that they should be expecting a phone call from her.
This is where the communication ended and the Revdex.com was
contacted.
 
 
Extreme Audio