Extreme Cars & Trucks

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Contact Name and Title: [redacted] Contact Phone: president Contact Email: [redacted] @yahoo.com We do apologize to our customer for the misunderstandingWe try to make all of our customers happy 100% of the timeBut not all customers will be happy 100%We are at the mercy of the lendersOnce we have all the stipulations and the right structure and down payment for the banks, then we can get our customer financingIf Mrs [redacted] would send us her address, and make of her car she drove here, We will send her a gas card in the mail

Initial Business Response /* (1000, 5, 2015/07/16) */
I just want to apologize to our customer for nobody responding to her requestsWe have managers that she can contact, *** or *** XXX-XXX-XXXXThey work about hour a weekThey can and will assist herThe vehicle was received into our
inventory on 09/04/It was safe and smogged on 09/11/To confirm this go to *** and impute the complete vin numberThis is how we were able to do the transfer to our customerThe vehicle was sold on 11/14/to our customerThis meets all laws in CaliforniaWe do feel bad for our customer in regards to her thinking she has a lemonIf she has mechanical issues and cant find a good mechanic to repair it, we can help herWe don't own a repair facility, but we recondition units per monthWe have fleet accounts with repair facilitiesWe can get her wholesale prices on any repairs, and get her truck smogged for the DMVHer registration is due 8/31/Please have her contact us for assistance
Initial Consumer Rebuttal /* (2000, 7, 2015/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your responseThe second signer on the lease will be contacting the people you have listed at the number providedThe Riverside location has horrible customer service and I hope your other location is better

Hi ***As per conversation, Our customer continued to drive the truck after it was over heatingThat fell out of our warrantyAfter talking to our customer we decided to make an exception of good faith and do a 50/coverage on the Head gasketWe strive to have do good business and have great
customer service. *** ***President

Initial Business Response /* (1000, 5, 2015/06/22) */
Contact Name and Title: [redacted]
Contact Phone: president
Contact Email: [redacted]@yahoo.com
We do apologize to our customer for the misunderstanding. We try to make all of our customers happy 100% of the time. But not all customers...

will be happy 100%. We are at the mercy of the lenders. Once we have all the stipulations and the right structure and down payment for the banks, then we can get our customer financing. If Mrs. [redacted] would send us her address, and make of her car she drove here, We will send her a gas card in the mail.

To Revdex.com After doing some investigating on this matter, We want to apoligise for the inconvenience. The 2 things that are not set in stone on the contract is a customer's payoff and estimated DMV fees. Mr. and Mrs. [redacted] purchased their truck on the Sunday of August 13th 2007.  They...

estimated the pay off. It was Sunday, so they couldn't get an exact payoff. The contract was signed in the (Trade-in Payoff Agreement) section by both the customers and the dealer at the bottom. Also it clearly states on the contract that DMV fees are an estimate. We apoligise to are customer that this was not explained better at the time of purchase. This is a standard practice in California at all Franchise and independent dealers. It protects the consumer and the dealer both. If the dealer estimates to high, the customer would have gotten the difference back. For our customers inconvenience we would like to offer the a complete detail.Mr. [redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11765278, and find that this resolution is satisfactory to me.