Extreme Dimensions Inc

We attempted to resolve this issue with the customer but never received a response to the quoted text below:Hello ***, As we spoke about on the phone you will be receiving a credit of $for the hood to help cover the cost of modifications your body shop has been doing to that pieceAs for
the front bumper, my upper management has confirmed they would like this piece returned back to usThe part does not need to be in our exact packaging, and I recall you stating you were purchasing a different bumperWould you be able to use the box from that new bumper you purchased to ship this bumper back at all? We are able to provide the shipping label and you will not need to pay any additional shipping fees, but the carriers do require these items come boxed in order to ship themPlease let me know if this would be a possibility at all.At this time we are unsure of why this customer filed this complaint

We purchased a Durflex product from another company on Ebay that was made by this company and drop shopped from their location and it needs to be returned because it is not usable The mold used to make the product is completely wrong Even on the add they only show one side where it mounts to the fender and that pic does not show depth In order to use this piece you would need to cut over half the mounting area off and re glass it which would lead to cracking because the structural integrity would be lost The area I speak of is where a reflector would mount if it were on a Bmw z on my application which is a does not have the recess on the factory bumper cover the recess on the duraflex is so deep on the driver side you can mount it at all and this manufacture told the seller to tel me that all it needs is some sanding and it will fit Sorry I have been doing body work for over years and to make this piece work would the mold where it is produced would need to b

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
problems with panels: fiberglass shows lack of resin which hardens and
solidifies the fiberglassThe resin is not-only hardly used, but it wasn’t
brushed or rolled properly thus leaving air pockets and openings which cause
cracks/finish issuesthis poor fiberglass work is clearly found on all four
panels I had ordered
Panels are likely painted black to hide these imperfections
Fitment was not even close (clearly off by over 1”) on any panel except fenders,
which were still over 1/2“ off
I paid two auto body specialists of 30+ years a total of 800$
to fit panels and didn’t end up using any of the panelsAfter time was spent
trying to fit the parts, they sanded down the panels to find the structure was
cracked, very poor quality and had air bubbles, everywhereOne of the men
stated they were sick to their stomach to see all the work they had invested
into the panels to find out that they were rotten in the core.I completely understood
the variables and minor fitment issues that they show on the websiteI paid a
professional body guys to install these panels and they were not satisfactory
The quality from the “handmade” panels is so low, they would not hold up to
even a bump in the road without crackingMy vehicle is worth a lot of money
and I paid extreme dimensions a lot of money for good quality and I didn’t
receive thatI was told on the phone by *** *** that the panels did in
fact look like garbage I have made attempts to
return the items to the company and had no luckThey are unwilling to help
They suggested taking a video of me “destroying” the panels for a refund on
only the hood and bumper coverI will not do this until I have a refundI
will have no issues with sending the panels back at the seller’s expenseI’ll
also be charging them storage fees for storing the merchandise that has I have
no use for. They are a large company and
need to learn to take a loss for their poor quality and supportI would love
to have them take these panels back so they can examine the quality of the
product that they’re selling with their own eyesI have since contacted the
Revdex.com and attorney general for assistance After having my car in the
shop for one month of body work for panels I couldn’t even use, I ended up
having the body guys put on the original panels the car came with and I
installed another aftermarket hood and decided that was good enough for the
looks of the car and my standardsI really liked the panels I got from extreme
dimensionsI have a lot of time, money and aggravation regarding this
company’s products and actionsOnce I realized after repair costs for their
poor quality, body work, paint and not to mention assembly that I would have
double of what I already had into their product, I no longer was willing to
invest time into the junk
An extreme dimension has a
lot on the line hereI am willing to take a loss for my time, insurance, body
man’s time for assembly, disassembly, body work and other shop related costsI
just want a refund and these panels out of my storage unitIf they do not
learn to take a loss on this case I will be sure to contact a lawyer to assist
at Michigan small claims court & post my horror story over the internet.
Regards,
*** ***

Bought a extreme dementions bumper for a 87-fox mustang from ebayWell it dosent fit correctly and there is body lines that are not completeThey keep telling me to send pics of itI have and nothings being done about it im pissed down thw drain? Send me a good product or redund my money your holding up my project here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company indicated that they will not accept the package returned because it was not inspected upon delivery, however they have a refund policy in place that states that the merchandise can be returned for refund if the customer is not 100% satisfied, this can be returned for refund or credit. I am requested that this is returned for 100% full credit as the return policy states below. There is NO indication that this cannot be returned. Please see the policy stated below
Regards,
*** ***

I ordered a Carbon Fiber Hood for a Nissan 350z on 02/23/Product number: ***
the delivery took months to finally happenUpon inspection I noticed a few defectsAn air bubble under the clear coat in the center of the hood, also cracking along the back edge of the hoodi have pictures for proof
I emailed the company immediately They sent me a form to print and fill out; I do as they request and email it back to them along with photos for proofThey told me that I need to return the hood to them and I will receive a full refundProduct cost: $I had to pay the shipping charges thoShipping cost to return was $via UPSi had to bring paypal into the mix I still have the case number for the whole ordealCase Number: #***The item was picked up and sent off for the returnI get an email a week or two later stating I need to reenter the shipping info for the hoodThe hood was sent to somewhere in PennsylvanianI resend them the info

This company sold me an aftermarket hood that is so poorly made that it is not able to be used , it is of the poorest quality of a body panel I have ever seen in plus years in the businessThey refuse to refund my full amount of the part and shipping

Hi Mr. [redacted],Thank you for reaching out to the Revdex.com concerning your complaint. I'm happy to assist you in finding a resolution. I couldn't find your information in our system, so I'm thinking maybe you ordered it through one of our Dealers? Can you please contact me directly so we can determine...

next steps? My name is [redacted], and I am the National Sales Manager for Extreme Dimensions, Inc. My direct phone is 714-278[redacted] X. 24, or you can email me at [redacted]I look forward to hearing from you.[redacted]National Sales ManagerExtreme Dimensions, Inc.

Dear Mr. [redacted],I wanted to reach out concerning your complaint and see how we can help. I apologize for the frustration you have experienced with your order. Based on the information provided here on Revdex.com, I cannot see any order details for you. I do know that you did not order directly through us,...

so it makes it more difficult to identify a solution for you. I'd like to help however I can, but I will need to know who you made your purchase with. You likely ordered through one of our dealers. Do you have a Sales Order number, or Purchase Order number? Maybe the name of the company/site you ordered through? Please also provide your contact information. Once I have this information, I can connect you with the correct company.I am the National Sales Manager for Extreme Dimensions. My phone number is [redacted] Ext. ** and my email is [redacted]Please contact me directly, rather than through the Revdex.com so that we can look into the matter more efficiently.Thank you,[redacted]National Sales ManagerExtreme Dimensions, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As the customer stated, all we require is for him to destroy the product and show proof of such and they will receive a refund.  If the customer is not willing to perform this task, we cannot refund the customer.  Again we have clearly stated what needs to be done in order to remedy the situation, however the customer refuses to do so.  In the customer's own words:"They suggested taking a video of me “destroying” the panels for a refund on only the hood and bumper cover. I will not do this until I have a refund."Until they are willing to follow the instructions above, we cannot issue a refund.  We hope this customer will simply destroy the parts and provide evidence of such so we can resolve this issue by issuing a refund.

We sincerely apologize for the inconvenience you are dealing with.  When reviewing all the facts we have determined the following to be evident.  Buyer purchased through [redacted] and is subject to the terms and conditions set forth by [redacted] at the time of purchase.  Extreme...

Dimensions, Inc.'s return policy cannot supersede policies set forth by its authorized distributors.  Although in this case Extreme Dimensions, In.c would not be able to issue a return authorization based on the fact that the consumer did not sign for damage upon arrival.  Buyer received notification to inspect all items prior to signing for the delivery from [redacted], the institution in which he made his purchase.  Package arrived with large bright red decal on sealed flap stating "Inspect for damage before accepting".  Image provided.  Additionally the carton itself has a disclaimer on either side stating "Inspect upon receipt" and "Warning before signing for shipment verify box count and note damage on carrier delivery receipt".  Images provided.  Additionally the delivery receipt itself states to inspect before signing directly below the area indicated for signature.  Image provided.  Finally the consumer has filed this claim against Extreme Dimensions, Inc. but their transaction lies with a third party.  This claim has been misreported to Extreme Dimensions, Inc. without any prior transaction between both parties.  We do regret that the consumer is not satisfied with their purchase, however they failed to comply with the policies set forth at the time of purchase, therefore, they have created the situation that is in it's current state.  Had they signed damaged upon delivery, [redacted] would have requested a replacement or refund be issued and we could have obliged. We hope the consumer can accept these facts as truth and understand from a 3rd party standpoint, we have no jurisdiction over [redacted], and/or the consumer.