As the customer stated, all we require is for him to destroy the product and show proof of such and they will receive a refund If the customer is not willing to perform this task, we cannot refund the customer Again we have clearly stated what needs to be done in order to remedy the situation, however the customer refuses to do so In the customer's own words:"They suggested taking a video of me “destroying” the panels for a refund on only the hood and bumper coverI will not do this until I have a refund."Until they are willing to follow the instructions above, we cannot issue a refund We hope this customer will simply destroy the parts and provide evidence of such so we can resolve this issue by issuing a refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We sincerely apologize for the inconvenience you are dealing with When reviewing all the facts we have determined the following to be evident Buyer purchased through [redacted] and is subject to the terms and conditions set forth by [redacted] at the time of purchase Extreme Dimensions, Inc.'s return policy cannot supersede policies set forth by its authorized distributors Although in this case Extreme Dimensions, In.c would not be able to issue a return authorization based on the fact that the consumer did not sign for damage upon arrival Buyer received notification to inspect all items prior to signing for the delivery from [redacted] , the institution in which he made his purchase Package arrived with large bright red decal on sealed flap stating "Inspect for damage before accepting" Image provided Additionally the carton itself has a disclaimer on either side stating "Inspect upon receipt" and "Warning before signing for shipment verify box count and note damage on carrier delivery receipt" Images provided Additionally the delivery receipt itself states to inspect before signing directly below the area indicated for signature Image provided Finally the consumer has filed this claim against Extreme Dimensions, Incbut their transaction lies with a third party This claim has been misreported to Extreme Dimensions, Incwithout any prior transaction between both parties We do regret that the consumer is not satisfied with their purchase, however they failed to comply with the policies set forth at the time of purchase, therefore, they have created the situation that is in it's current state Had they signed damaged upon delivery, [redacted] would have requested a replacement or refund be issued and we could have obligedWe hope the consumer can accept these facts as truth and understand from a 3rd party standpoint, we have no jurisdiction over [redacted] , and/or the consumer
As the customer stated, all we require is for him to destroy the product and show proof of such and they will receive a refund If the customer is not willing to perform this task, we cannot refund the customer Again we have clearly stated what needs to be done in order to remedy the situation, however the customer refuses to do so In the customer's own words:"They suggested taking a video of me “destroying” the panels for a refund on only the hood and bumper coverI will not do this until I have a refund."Until they are willing to follow the instructions above, we cannot issue a refund We hope this customer will simply destroy the parts and provide evidence of such so we can resolve this issue by issuing a refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We sincerely apologize for the inconvenience you are dealing with When reviewing all the facts we have determined the following to be evident Buyer purchased through [redacted] and is subject to the terms and conditions set forth by [redacted] at the time of purchase Extreme Dimensions, Inc.'s return policy cannot supersede policies set forth by its authorized distributors Although in this case Extreme Dimensions, In.c would not be able to issue a return authorization based on the fact that the consumer did not sign for damage upon arrival Buyer received notification to inspect all items prior to signing for the delivery from [redacted] , the institution in which he made his purchase Package arrived with large bright red decal on sealed flap stating "Inspect for damage before accepting" Image provided Additionally the carton itself has a disclaimer on either side stating "Inspect upon receipt" and "Warning before signing for shipment verify box count and note damage on carrier delivery receipt" Images provided Additionally the delivery receipt itself states to inspect before signing directly below the area indicated for signature Image provided Finally the consumer has filed this claim against Extreme Dimensions, Incbut their transaction lies with a third party This claim has been misreported to Extreme Dimensions, Incwithout any prior transaction between both parties We do regret that the consumer is not satisfied with their purchase, however they failed to comply with the policies set forth at the time of purchase, therefore, they have created the situation that is in it's current state Had they signed damaged upon delivery, [redacted] would have requested a replacement or refund be issued and we could have obligedWe hope the consumer can accept these facts as truth and understand from a 3rd party standpoint, we have no jurisdiction over [redacted] , and/or the consumer