Extreme Electric

It's apparent this customer is fabricating everything in their power to invalidate a legitimate agreement and completed work orderEven though the client claims they never received a copy of the materials, I have proof that the copy of the receipts for materials purchased was sent via e-mail which was forwarded to the collection agencyThis client has not submitted any proof whatsoever that the work was faultyThe client also did not say anything about the work being faulty until escalated collection attempts were made months laterOur company has never had a complaint filed in years of being in businessThe only business and relationship I had, was with the client/ownerI did not see or converse with anyone else the entire time I worked with this clientThe client confirmed that they had been through a number of contractors and I also have been made aware by other entities that this client has a history of poor business conduct The only time that was charged for was for service and repair work conducted on site and charged accordingly The details are provided on all invoices sent to dateAt the end of the repair order the client asked me to give an estimate on a portion of work she wanted complete on the same propertyI met with the client to evaluate what would be needed based on the clients requests which was conducted on a date after the previous repair was closed Our company was very busy with other projects at the time but did give her a price within a few days of our final meetingThe client may have not agreed with the price we estimated to install it based on exactly how it was requested to be installed per their specificationsAt this time the client requested a final bill and a copy of the receipts with a legend of dates and time worked which was all submitted as requested with proof In our e-mail history it is obvious the client is avoiding payment with the reasons of non-payment changing in relation to duration and escalation of collection activityThe client has failed to give any explanation or description of what exactly was done wrong nor has given us an opportunity to resolve it in any wayIf there was any problem with installation or workmanship then it should have been addressed within a reasonable time frame In my experience, clients who have concerns do not wait more than *days to address an issue It appears obvious that this client is making excuses, accusations, and attempting to provide witnesses with erroneous testimony to avoid making final paymentThe client claims that there was no breakdown or proper invoicing, no receipt for pump submitted, and that the work was done incorrectlyAll of these claims lack any evidence at all, whatsoever We were willing to reduce the client's final balance to 1/which was the 3rd attempt to settle the final bill before we turned it over to collectionsAt no time did the client mention anything about the work being done incorrectly nor did they take any action to resolve this in a manner fair to both partiesRegardless of the labor/hours spent we were willing to negotiate our labor price to half which was rejected by the client as a fair settlementWe always warranty/guarantee all of our equipment and workmanship and the client was informed of this, as it is our standard practice to do soWe feel we are being targeted because of our persistence in collecting a fair settlement It appears that the client is uneducated about the costs included for this job outside materials and hours of labor After a handful of collection attempts from our company via e-mail, we received threats of a restraining order without any justification to do so We have tried to be fair and reasonable with our collection settlement efforts but the client has been dishonest and evasive from the time the invoice was billed out We have everything we need to support our claim and invalidate the clients libelous responses to our company We have no further intent to withdrawal the client's delinquent account from collection activity at this time It appears evident to us that the client is fabricating or exaggerating their claims in order to justify nonpayment of services rendered If there are electricians or contractors or any other individuals who have legitimate concerns about the work that we have performed, it is curious that we have only been informed about it recently, after numerous collection attempts Also, at this time we have not been contacted by the client or said witnesses about service or equipment questionsPlease know that all electronic communication has been recorded and saved and discredits most, if not all, arguments made by the client From the beginning, our company has always aimed to provide excellent service that exceeds expectations It is regrettable that we cannot please everyone at any cost Ultimately, we are a business We rely on our dedication to customer service as well as the integrity of our clients to promote the success of our company I hope that this dispute can be resolved in a manner that is advantageous and agreeable to ourselves and our client prior to further legal involvementSincerely, Extreme Electric and Development

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] To clarify, I had a huge electrical job on my acre ranch that had many intricate parts to itI hired Extreme Electric to do a simple job of replacing the pool pump first to test his working knowledge before I would decide to hire him for the huge electrical project on the acresWe ONLY discussed the main electrical jobHe was never hired for the main job nor did he do any work for the main jobHe purchased a new pump and installed itI asked for the receipt so many times and still have not received the receipt for the pumpI am assuming because he purchased it for much less than he charged me eventhough he said he purchased it on [redacted] .com and said he would not add anything on top of itHe brought in and charged me for a 2nd person, a plumber, without my knowledge and this was never part of the agreementNow he states there was yet, a third person who worked on the pump whom I was totally unaware of until his last statement with the Revdex.comThe agreement was for him to replace a simple pumpThe job did not need people to replace a simple pumpI repeatedly asked for an estimate for 1)the pump replacement and labor and 2) the large job for the ranch but he would never deliver oneHe then gave me a verbal cost to intall the pumpIt was the cost of the pump plus a 2-hours of work at $75/hr He never mentioned that he would have to add on the expense on more workers on top of that It was decided between my head contractor and me not to hire Extreme Electric for several reasonsFirst, he was extremely condescending to my contractor Secondly, his repeated emails stated how busy he was and this was just a little job for him and his time was so valuable bla bla blaHe was vague as to his fees and what he would chargeI asked for written estimates over an over (I have all the emails as well).He stated that he does not give written estimates or compete with other electricians because it wasn't worth his time, 3)he talked to much about his personal life and wouldn't shut up the entire time and failed to grasp the job requirements because he couldn't listenSo I just wanted him to finish the pump job he started and leaveAfter he replaced the pump, he told me that I owed him much more than he quoted me and part of it was for the time he talked to me about the larger job I immediately wrote him a check for the cost of the pump(which was probably inflated since I never received paper work with it) and I refused to pay for the over priced labor until I received an itemized invoice of his labor costsI asked at least times(have it in emails and all the texts) for a formal itemized invoice, but he refused to give oneFinally after months, he sent an invoice that was not itemizedAgain refusing to pay for any of the labor until he itemized the invoice, he sent one with scribbled hours and days that he worked on my propertyHe states he sent me invoices.This is NOT trueHe sent one unprofessional illegible hand written scribbled invoice after months of me begging for one I kept extensive notes of his work and days he was here.I have all the emails and my request I questioned him about one particular date and he stated it was for the day he talked to me about the major job on my property, the job I never hired him forHe said again his time was so valuable that he had to charge me to talk to meI stated I would not pay for discussion time and he NEVER said that he would charge to discuss a job or to offer an estimate He keeps changing his story and has been very vague as to what he is actually charging me forHe sent an email, saying "just send me what you want, that's fine." I then sent a second check covering his labor to put the pump and I did not pay him for the time we talked about the second jobI believe he had been paid in full for the work he did I have notes on the days and time he worked and witnesses that were here and will attest to thisI will not pay him for the time we discussed a job that I ultimately did not hire him forSubsequently, the pump failed and it still has not been replacedI decided not to give Extreme Electric the opportunity to correct the malfunction because I don't want to have anything to do with himHe threatened to return to my property and remove the pump when I was not there eventhough I had already paid him for itHe has been harassing me, texting late at night and all day long, sending long winded emotional emailsI had to block his numberHe is obnoxious and I rather cut my losses, deal with the poor workmanship and product I received from him than to ever have to deal with his craziness againHe continued to pursue the second job after all of this and I clearly asked him to stop calling, texting and emailing me or I was going to file a restraining orderNo, I have not been through multiple contractorsI have one contractor and we have had a few electricians that felt the job was too complexed for them and consequently were not do the job or only did a small part of the jobMy head contractor is well aware of all the problems that exist with the owner of Extreme ElectricMy attorney, contractor, ranch foreman, pool cleaner, roommate and several witnesses are willing to go to court to prove he has been paid for the work completed and that his work is faultyFurthermore, this guy needs to be stopped from taking advantage of homeowners with his sly unprofessional vague estimate and invoice practicesOnce again, I do not owe Extreme Electric any moneyHe was paid for the pump and to install the pumpI will not pay him for "discussion" time he billed me for If he wants to go to court, I will be countersuing for the work that will be done to retrofit and fix his work and for harrassmentI will also file a restraining order because he has threatened to enter my property without permission

We are aware that this client has been through multiple contractor's due to her unwillingness to pay for fair rendered services. She requested that we fix and replace what was needed to restore her pool equipment and related components to proper operation. I discussed with her that since this is a...

repair that we would be doing a time and material based billing structure. She also requested additional time and service from us to check other repairs of which some were completed successfully additional to the original work scope. We did spend a good amount of time researching repair options for her pool equipment. We attempted to have the old pump rebuilt but she decided that she wanted a new pump instead. She also decided it wasn't in her cost range to purchase the same equipment she had before. We both decided together a solution that would fit her criteria financially which I furnished the receipts for the main items which is not industry standard practice but we were happy to do so. She requested additional repairs and our time for other work she needed done as well. She was not charged for any time offsite or for any time that was not related to service and repair. I detailed every single invoice with dates visited and hours of service conducted which she claims we didn't. We had 2 other technicians besides myself between 10-08-14, 10-0*-14, 10-14-14, and 10-18-14 which was all authorized work performed per her request to do on her property.  All the repairs were done on time, to code, and to her satisfaction. We showed her everything we did and had everything in full operation. She said she was happy and to send her a bill for all the repairs. We sent her a copy of the receipt for the main items purchased as well as an invoice with all the details of work performed. At the top of all invoices there were dates, time worked, technicians, and if it was a work order and/or service call.  I believe we charged a very fair price for the amount of time, labor, and customers decisions/requests in addition to the target job scope. It wasn't until we turned to collection activity numerous months later that she claims the work was done incorrectly which she provided no proof of.  If the work was done incorrectly she should have notified us so we could have an opportunity to correct it or at least provided proof. Waiting this long to address workmanship error and file a complaint with the Revdex.com is merely an obvious retaliation attempt to avoid payment. Regardless of all this I offered her 3 different settlement options before we turned to collections. The final offer was only a 1/3 of what was actually owed. I feel we were more than fair on resolving this matter for services requested and performed successfully and on time. Our work was done according to code and to her satisfaction according to our records. We did find she had gone through many other contractors and did find a lot of work that was done poorly and had numerous violations which we pointed out. The client also told us she had been through multiple electricians recently and one had bailed with money she paid in advance. We feel that she is taking out prior negative experiences on our company. The only option we had was to go through collections but now face this complaint which we do not deserve. This client has been unfair and evasive from the time the job was completed. I have kept all her e-mails and texts in records which also got turned into legal collections. It is evident that there were no issues with the workmanship until our motive to collect was escalated which is also reflected in her texts and emails. We no longer communicate with the client or have any part in the collection activity at this time. We were always more than fair on every action we have had with this client so far.  We intend to pursue this collection activity in a legal and fair manner. If this collection is not settled amicably and timely, we may file additional claims within legal parameters.

It's apparent this customer is fabricating everything in their power to invalidate a legitimate agreement and completed work order. Even though the client claims they never received a copy of the materials, I have proof that the copy of the receipts for materials purchased was sent via e-mail which was forwarded to the collection agency. This client has not submitted any proof whatsoever that the work was faulty. The client also did not say anything about the work being faulty until escalated collection attempts were made months later. Our company has never had a complaint filed in 15 years of being in business. The only business and relationship I had, was with the client/owner. I did not see or converse with anyone else the entire time I worked with this client. The client confirmed that they had been through a number of contractors and I also have been made aware by other entities that this client has a history of poor business conduct  The only time that was charged for was for service and repair work conducted on site and charged accordingly.  The details are provided on all invoices sent to date. At the end of the repair order the client asked me to give an estimate on a portion of work she wanted complete on the same property. I met with the client to evaluate what would be needed based on the clients requests which was conducted on a date after the previous repair was closed.  Our company was very busy with other projects at the time but did give her a price within a few days of our final meeting. The client may have not agreed with the price we estimated to install it based on exactly how it was requested to be installed per their specifications. At this time the client requested a final bill and a copy of the receipts with a legend of dates and time worked which was all submitted as requested with proof.  In our e-mail history it is obvious the client is avoiding payment with the reasons of non-payment changing in relation to duration and escalation of collection activity. The client has failed to give any explanation or description of what exactly was done wrong nor has given us an opportunity to resolve it in any way. If there was any problem with installation or workmanship then it should have been addressed within a reasonable time frame.   In my experience, clients who have concerns do not wait more than *0 days to address an issue.  It appears obvious that this client is making excuses, false accusations, and attempting to provide false witnesses with erroneous testimony to avoid making final payment. The client claims that there was no breakdown or proper invoicing, no receipt for pump submitted, and that the work was done incorrectly. All of these claims lack any evidence at all, whatsoever.  We were willing to reduce the client's final balance to 1/3 which was the 3rd attempt to settle the final bill before we turned it over to collections. At no time did the client mention anything about the work being done incorrectly nor did they take any action to resolve this in a manner fair to both parties. Regardless of the labor/hours spent we were willing to negotiate our labor price to half which was rejected by the client as a fair settlement. We always warranty/guarantee all of our equipment and workmanship and the client was informed of this, as it is our standard practice to do so. We feel we are being targeted because of our persistence in collecting a fair settlement.  It appears that the client is uneducated about the costs included for this job outside materials and hours of labor . After a handful of collection attempts from our company via e-mail, we received threats of a restraining order without any justification to do so.  We have tried to be fair and reasonable with our collection settlement efforts but the client has been dishonest and evasive from the time the invoice was billed out.  We have everything we need to support our claim and invalidate the clients libelous responses to our company.  We have no further intent to withdrawal the client's delinquent account from collection activity at this time.  It appears evident to us that the client is fabricating or exaggerating their claims in order to justify nonpayment of services rendered.  If there are electricians or contractors or any other individuals who have legitimate concerns about the work that we have performed, it is curious that we have only been informed about it recently, after numerous collection attempts.  Also, at this time we have not been contacted by the client or said witnesses about service or equipment questions. Please know that all electronic communication has been recorded and saved and discredits most, if not all, arguments made by the client.   From the beginning, our company has always aimed to provide excellent service that exceeds expectations.  It is regrettable that we cannot please everyone at any cost.  Ultimately, we are a business.  We rely on our dedication to customer service as well as the integrity of our clients to promote the success of our company.  I hope that this dispute can be resolved in a manner that is advantageous and agreeable to ourselves and our client prior to further legal involvement. Sincerely, Extreme Electric and Development

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
To clarify, I had a huge electrical job on my 5 acre ranch that had many intricate parts to it. I hired Extreme Electric to do a simple job of replacing the pool pump first to test his working knowledge before I would decide to hire him for the huge electrical project on the 5 acres. We ONLY discussed the main electrical job. He was never hired for the main job nor did he do any work for the main job. He purchased a new pump and installed it. I asked for the receipt so many times and still have not received the receipt for the pump. I am assuming because he purchased it for much less than he charged me eventhough he said he purchased it on [redacted].com and said he would not add anything on top of it. He brought in and charged me for a 2nd person, a plumber, without my knowledge and this was never part of the agreement. Now he states there was yet, a third person who worked on the pump whom I was totally unaware of until his last statement with the Revdex.com. The agreement was for him to replace a simple pump. The job did not need 3 people to replace a simple pump. I repeatedly asked for an estimate for 1)the pump replacement and labor and 2) the large job for the ranch but he would never deliver one. He then gave me a verbal cost to intall the pump. It was the cost of the pump plus a 2-3 hours of work at $75/hr.  He never mentioned that he would have to add on the expense on 2 more workers on top of that.  It was decided between my head contractor and me not to hire Extreme Electric for several reasons. First, he was extremely condescending to my contractor.  Secondly, his repeated emails stated how busy he was and this was just a little job for him and his time was so valuable bla bla bla. He was vague as to his fees and what he would charge. I asked for written estimates over an over (I have all the emails as well).He stated that he does not give written estimates or compete with other electricians because it wasn't worth his time, 3)he talked to much about his personal life and wouldn't shut up the entire time and failed to grasp the job requirements because he couldn't listen. So I just wanted him to finish the pump job he started and leave. After he replaced the pump, he told me that I owed him much more than he quoted me and part of it was for the time he talked to me about the larger job.  I immediately wrote him a check for the cost of the pump(which was probably inflated since I never received paper work with it) and I refused to pay for the over priced labor until I received an itemized invoice of his labor costs. I asked at least 10 times(have it in emails and all the texts) for a formal itemized invoice, but he refused to give one. Finally after months, he sent an invoice that was not itemized. Again refusing to pay for any of the labor until he itemized the invoice, he sent one with scribbled hours and days that he worked on my property. He states he sent me invoices.This is NOT true. He sent one unprofessional illegible hand written scribbled invoice after 3 months of me begging for one.  I kept extensive notes of his work and days he was here.I have all the emails and my request.  I questioned him about one particular date and he stated it was for the day he talked to me about the major job on my property, the job I never hired him for. He said again his time was so valuable that he had to charge me to talk to me. I stated I would not pay for discussion time and he NEVER said that he would charge to discuss a job or to offer an estimate.  He keeps changing his story and has been very vague as to what he is actually charging me for. He sent an email, saying "just send me what you want, that's fine." I then sent a second check covering his labor to put the pump and I did not pay him for the time we talked about the second job. I believe he had been paid in full for the work he did.  I have notes on the days and time he worked and witnesses that were here and will attest to this. I will not pay him for the time we discussed a job that I ultimately did not hire him for. Subsequently, the pump failed and it still has not been replaced. I decided not to give Extreme Electric the opportunity to correct the malfunction because I don't want to have anything to do with him. He threatened to return to my property and remove the pump when I was not there eventhough I had already paid him for it. He has been harassing me, texting late at night and all day long, sending long winded emotional emails. I had to block his number. He is obnoxious and I rather cut my losses, deal with the poor workmanship and product I received from him than to ever have to deal with his craziness again. He continued to pursue the second job after all of this and I clearly asked him to stop calling, texting and emailing me or I was going to file a restraining order. No, I have not been through multiple contractors. I have one contractor and we have had a few electricians that felt the job was too complexed for them and consequently were not do the job or only did a small part of the job. My head contractor is well aware of all the problems that exist with the owner of Extreme Electric. My attorney, contractor, ranch foreman, pool cleaner, roommate and several witnesses are willing to go to court to prove he has been paid for the work completed and that his work is faulty. Furthermore, this guy needs to be stopped from taking advantage of homeowners with his sly unprofessional vague estimate and invoice practices. Once again, I do not owe Extreme Electric any money. He was paid for the pump and to install the pump. I will not pay him for "discussion" time he billed me for.  If he wants to go to court, I will be countersuing for the work that will be done to retrofit and fix his work and for harrassment. I will also file a restraining order because he has threatened to enter my property without permission.

Review: Company would not deliver a written estimate beforehand and did not notify me that they would charge for a verbal estimate and for time of estimation. Then the company gave me a verbal estimate on a small portion of the job at hand, for a pool pump. After completing the pool pump replacement, which was incorrectly done and had to be redone by another electrician, he sent a bill that included the time it took to make a verbal estimate and understand the job at hand. He wasted my time discussing personal issues and then proceeded to bill me for that time and said that it was an "estimation time." Upon billing, company did not give me an itemized invoice until 2 months after the job was finished after requesting one multiple times.Desired Settlement: This company has damaged my credit rating by sending me to collections. I would like him to withdraw his claim as he did not even complete the job correctly, would not give a written estimate, took 2 months to receive itemized invoice, and overall was a horrible company to deal with.

Business

Response:

We are aware that this client has been through multiple contractor's due to her unwillingness to pay for fair rendered services. She requested that we fix and replace what was needed to restore her pool equipment and related components to proper operation. I discussed with her that since this is a repair that we would be doing a time and material based billing structure. She also requested additional time and service from us to check other repairs of which some were completed successfully additional to the original work scope. We did spend a good amount of time researching repair options for her pool equipment. We attempted to have the old pump rebuilt but she decided that she wanted a new pump instead. She also decided it wasn't in her cost range to purchase the same equipment she had before. We both decided together a solution that would fit her criteria financially which I furnished the receipts for the main items which is not industry standard practice but we were happy to do so. She requested additional repairs and our time for other work she needed done as well. She was not charged for any time offsite or for any time that was not related to service and repair. I detailed every single invoice with dates visited and hours of service conducted which she claims we didn't. We had 2 other technicians besides myself between 10-08-14, 10-0*-14, 10-14-14, and 10-18-14 which was all authorized work performed per her request to do on her property. All the repairs were done on time, to code, and to her satisfaction. We showed her everything we did and had everything in full operation. She said she was happy and to send her a bill for all the repairs. We sent her a copy of the receipt for the main items purchased as well as an invoice with all the details of work performed. At the top of all invoices there were dates, time worked, technicians, and if it was a work order and/or service call. I believe we charged a very fair price for the amount of time, labor, and customers decisions/requests in addition to the target job scope. It wasn't until we turned to collection activity numerous months later that she claims the work was done incorrectly which she provided no proof of. If the work was done incorrectly she should have notified us so we could have an opportunity to correct it or at least provided proof. Waiting this long to address workmanship error and file a complaint with the Revdex.com is merely an obvious retaliation attempt to avoid payment. Regardless of all this I offered her 3 different settlement options before we turned to collections. The final offer was only a 1/3 of what was actually owed. I feel we were more than fair on resolving this matter for services requested and performed successfully and on time. Our work was done according to code and to her satisfaction according to our records. We did find she had gone through many other contractors and did find a lot of work that was done poorly and had numerous violations which we pointed out. The client also told us she had been through multiple electricians recently and one had bailed with money she paid in advance. We feel that she is taking out prior negative experiences on our company. The only option we had was to go through collections but now face this complaint which we do not deserve. This client has been unfair and evasive from the time the job was completed. I have kept all her e-mails and texts in records which also got turned into legal collections. It is evident that there were no issues with the workmanship until our motive to collect was escalated which is also reflected in her texts and emails. We no longer communicate with the client or have any part in the collection activity at this time. We were always more than fair on every action we have had with this client so far. We intend to pursue this collection activity in a legal and fair manner. If this collection is not settled amicably and timely, we may file additional claims within legal parameters.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

To clarify, I had a huge electrical job on my 5 acre ranch that had many intricate parts to it. I hired Extreme Electric to do a simple job of replacing the pool pump first to test his working knowledge before I would decide to hire him for the huge electrical project on the 5 acres. We ONLY discussed the main electrical job. He was never hired for the main job nor did he do any work for the main job. He purchased a new pump and installed it. I asked for the receipt so many times and still have not received the receipt for the pump. I am assuming because he purchased it for much less than he charged me eventhough he said he purchased it on [redacted].com and said he would not add anything on top of it. He brought in and charged me for a 2nd person, a plumber, without my knowledge and this was never part of the agreement. Now he states there was yet, a third person who worked on the pump whom I was totally unaware of until his last statement with the Revdex.com. The agreement was for him to replace a simple pump. The job did not need 3 people to replace a simple pump. I repeatedly asked for an estimate for 1)the pump replacement and labor and 2) the large job for the ranch but he would never deliver one. He then gave me a verbal cost to intall the pump. It was the cost of the pump plus a 2-3 hours of work at $75/hr. He never mentioned that he would have to add on the expense on 2 more workers on top of that.