Extreme Fitness

In reference to your letter written on [redacted] 11, regarding [redacted] *** [redacted] *** here are the facts as I know them to be Extreme Fitness closed on April 11, due to landlord tenant issues resulting in financial loss and closure of the business As I recall, [redacted] froze his account for a period of time for medical reasonsA few days before Extreme closed, [redacted] approached me about resuming his contractI immediately informed him that we were closing and all members were being transferred to a fitness facility down the street from Extreme, [redacted] agreed to accept our members so they could fulfill their contractsIn the original contract [redacted] signed, it states that Extreme Fitness had the right to transfer members within milesI chose [redacted] as it was a convenient location for our members so they would not be stressed to find another facility This was a perfectly legal transaction and done in good faith for our membersIt was very hard to close my business after years and I wanted to make sure my members were taken care of At this point [redacted] has the option of canceling with [redacted] under their guidelines If can help in any way, please contact me Sincerely, [redacted]

In reference to your letter written on [redacted] 11, 2014 regarding [redacted]...

[redacted] here are the facts as I know them to be.
Extreme Fitness closed on April 11, 2014 due to landlord tenant issues resulting in financial loss and closure of the business.
As I recall, [redacted] froze his account for a period of time for medical reasons. A few days before Extreme closed, [redacted] approached me about resuming his contract. I immediately informed him that we were closing and all members were being transferred to a fitness facility down the street from Extreme, [redacted] agreed to accept our members so they could fulfill their contracts. In the original contract [redacted] signed, it states that Extreme Fitness had the right to transfer members within 25 miles. I chose [redacted] as it was a convenient location for our members so they would not be stressed to find another facility.
This was a perfectly legal transaction and done in good faith for our members. It was very hard to close my business after 11 years and I wanted to make sure my members
were taken care of.
At this point [redacted] has the option of canceling with [redacted] under their guidelines.
If can help in any way, please contact me.
Sincerely,
[redacted]

terminated my membership from club for lack of payment. The bank draft was not presented to the bank at all for month of sept 2013.Then withdrew the Oct payment when I was not allowed to use the facility.Product_Or_Service: fitness clubDesired Settlementsince they broke the contract just my money back for Oct which is $15.00Business Response [redacted] bank draft was indeed presented for the month of September, however it was returned back to our facility for insufficient funds. The bank has provided us with documents to prove this to be true. Our contract clearly states that you are signing up for a 1 year contract of automatic debits to use our gym facilities. At anytime if your payment is returned you will not be allowed to access our facility until your account is in good standing with us which includes the months payment that was returned along with an additional $15 return fee. Our contract also clearly states it is an auto renewal unless otherwise noted or cancelled by the customer which must be done with a prior 30 day written letter notice AND the customer must be in good standing with all fees paid in full. We have [redacted] contract on file with his signature acknowledging these stipulations. [redacted] came to our facility after his return payment and was told of the balance he owed. He then asked if we could waive the fee since he had been a long time customer. Management denied waving the fee and at this point [redacted] removed personal equipment from our facility we allowed him to store and has since not returned. At this time the return fees are still owed.

Review: I was a member of extreme fitness since 2009. In [redacted] 2014 I went for a three month leave of absence for surgery on my foot. In mid april I went back to resume my membership and I was told by the owner [redacted] that I could not resume because he was closing the gym. I than joined a different gym. Affiliated acceptance [redacted] which handles billing for extreme kept billing my credit card. and than [redacted] started billing it, even thou I was not a member of [redacted] fitness. I called my credit card company to dispute the charges, and they removed them. Next thing I knew the charges were back on. When I called to inquire I was told that extreme fitness sold my contract to [redacted] fitness. This was without my knowledge or consent. I called [redacted] fitness at [redacted] and spoke to [redacted] the [redacted]. He informed me that I am a member and owe them several months fees plus fines. I explained to him that I was on a month to month contract at extreme and that I was on a three month leave in which the gym closed before my leave was over. My contract stated that I needed one month notice to end the contract but did not specify verbal or written notice. so I gave my verbal notice to [redacted] the owner in [redacted] and since the gym closed before I was able to resume this became three months notice. Now [redacted] fitness does not recognize any of the above and is looking for compastion from me from April until present. I view this as extortion and would like this situation concluded. Sincerely, [redacted]Desired Settlement: Cancel any charges that [redacted]fitness feels I owe them.

Business

Response:

In reference to your letter written on [redacted] 11, 2014 regarding [redacted] here are the facts as I know them to be.

Extreme Fitness closed on April 11, 2014 due to landlord tenant issues resulting in financial loss and closure of the business.

As I recall, [redacted] froze his account for a period of time for medical reasons. A few days before Extreme closed, [redacted] approached me about resuming his contract. I immediately informed him that we were closing and all members were being transferred to a fitness facility down the street from Extreme, [redacted] agreed to accept our members so they could fulfill their contracts. In the original contract [redacted] signed, it states that Extreme Fitness had the right to transfer members within 25 miles. I chose [redacted] as it was a convenient location for our members so they would not be stressed to find another facility.

This was a perfectly legal transaction and done in good faith for our members. It was very hard to close my business after 11 years and I wanted to make sure my members

were taken care of.

At this point [redacted] has the option of canceling with [redacted] under their guidelines.

If can help in any way, please contact me.

Sincerely,