Extreme Heating Air

I am writing to express my deep frustration and concern regarding the inconsistencies and issues I have encountered with this company. The discrepancies between the service invoice's address (500 Bear Creek Marina Road, Mansfield, Georgia) and the website's address (1760 Barnes Mountain Road, Mansfield, Georgia) raise significant red flags.

This inconsistency adds to my growing list of grievances in previous review, including the prolonged period without heat, multiple recalls, and unprofessional conduct. The distress, time, and inconvenience I have endured, including taking time off work, have reached an unacceptable level.

At this point, I am beyond furious and thoroughly dissatisfied. I want to inform Extreme Heating & Air that I am seriously considering taking legal action to address the distress caused by your company's actions. I will be exploring all available avenues to ensure my concerns are addressed appropriately.

This matter has gone far beyond a customer complaint; it has become a potential legal issue that I am prepared to pursue to seek justice for the significant inconvenience and dissatisfaction your company has caused.

I strongly urge you to be prepared to face the consequences of your company's actions.
(SHANE) Supposed to be the owner!

I am writing this review with immense frustration and disappointment regarding the deplorable service I have received from this company. This has been a harrowing experience, and I am compelled to share my grievances to warn others. If I could rate lower than a 0 I would!

It appears to me that this company is being run from someone's home, lacking the professionalism and structure expected from a legitimate business. The absence of a proper email address for communication and the use of personal cell phones for customer contact only further solidify my belief that this is not a reputable establishment.

Their exclusive partnership with American Home Shield might explain the lack of business diversity, but it certainly doesn't excuse the abysmal customer service I have endured. The fact that I had to endure over a month without heat, with seemingly no concern from Extreme end, is inexcusable.

I strongly advise anyone considering your services to run in the opposite direction. This level of incompetence and unprofessionalism is unacceptable. I will not let this matter rest and will be reporting my grievances to the Better Business Bureau to ensure others are aware of the subpar service Extreme Heating & Air company provides.

Consider this not just an expression of dissatisfaction but a warning to potential customers who might fall victim to your inadequate service.

This company is the absolute worst! Although my recent experiences have left me with serious doubts about this company's ability to address customer concerns. I feel compelled to express my frustration and disappointment with the service I've received.

To put it bluntly, this has been one of the worst customer experiences I've ever had. I've had five recalls, and the recurring issues persist, with Luke being particularly ineffective in addressing and resolving them. It's disheartening to witness such incompetence from someone supposedly in the heating and air business. From Luke's inability to handle basic tasks to the constant misdiagnoses, I am left without heat since December 17th.

Not only did I have to deal with a leak in the freon, but I was also asked to foot the bill for a problem that shouldn't have occurred in the first place. While Shane acknowledged the error, the fact that these issues continue to arise raises serious concerns about the company's competence.

The lack of consistency in diagnoses, unprofessional service, and the owner's physical limitations are unacceptable. I have reached a point where I must seek assistance from a more competent and reliable heating and air company, as Extreme team has failed to provide a satisfactory resolution.

Service call via AHS and technician Luke arrived on time. As he entered my home I stated our basement unit has not been heating. He immediately stated my work order says AC. I advised the call was for the heat and we are in winter not using the AC. He said I understand but I can't work on it if it says AC but I will take a look at it. He looked at the unit then says the unit isn't correct either because it's a heat pump. I asked if he worked on heat pumps and he said yes but the order was for AC. I stated we would call and change the work order and he said it doesn't work like that. What? He proceeded to walk outside and check the unit. My husband called to change the work order and I walked outside to have AHS speak with him only to find him sitting in his truck writing on the invoice. He told AHS, my husband and myself again that he cannot do any repairs because it says AC. I explained that it was an error on someone else's part and that I took off work today to have the heating checked/repaired. He then said AHS cannot change the work order it would have to be from his company who AHS was already attempting to contact. He also stated he could not add another call to his day. I then asked Luke if he could call his company directly so we could explain what happened and receive the service since he was already here and it would not be adding another call to his day. He said no because they would tell me the same thing and there was no way he could do it today anyways. I then asked that if it said heating repair would he be able to service it today and he said yes. I explained that I took off work today and it was not adding to his workload because he is already here and would just be checking the heating instead of ac. He stated again that he would not do it. This is when I told him that it was unacceptable to refuse to check the heating because the work order said AC and he already admitted that he would have been able to otherwise. I've been trying to contact the company directly and they don't answer the phone. I'm having a hard time finding them on Google and the only reviews I can find are 1 stars. My recommendation is to check into companies before any contractors are scheduled via home warranty comp.

UPDATE: Finally reached Ashley in the office and after explaining what happened today she stated the change in workorder would have had to come from AHS. I explained AHS was on the phone and prepared to send the updated work order but the technician refused to do it today. She stated it was sent to them wrong and the technician was not going to wait around until AHS sent another one. I stated again that they were on the phone with the technician and prepared to send it immediately but the technician refused to do it. She said well I don't have a work order and I explained again that it wasn't sent because he refused to do it and if that was standard protocol because all of this was within 15 min of his arrival so there was time to do it. She became hostile and proceeded to repeat the same thing she told me. I stated that I understand what she is explaining but she's not answering my question regarding the refusal of doing the work with a new work order. She started yelling stating they have a full schedule and she still doesn't have the work order. At this point I told her that she is not understanding what I'm asking and is very hostile. I then asked for the name of the company (I could not find them on google) and she hung up on me. I called back a few min later and she answered. I asked for the manager and she said she was the manager I then asked for the owner and I believe she said his name was Charlie. I asked to speak with him and he was in the field, I then asked to leave or send a message asking to call me. She said she would and that he would tell me the same thing. I stated that was okay because this is no longer about the service call and asked again if she would send the message because he hanging up on me was unacceptable. She said she already did and that I was hostile when I called lol. I finally said Ashley you were hostile and yelling at me and now I'm asking again what I asked before you hung up on me to verify the name of your company. She stated the name very slowly as if I has special needs. I then asked why can't I find them on google and she said because they don't have a listing and only work with home warranties. I told her that explains and lot and hung up.

I have been dealing with this company for several years now. I too became acquainted with them through American Home Shield. They have been to my home for 17 recalls stemming from the wrong part, wrong refrigerant, etc. I am waiting for them to fix a system they installed 2 years ago with a 10-year warranty that now needs a new Compressor and Heat pump they are telling American Home Shield that it is normal wear and tear. I have a legal plan through my employer that I am starting to look into for assistance and get this company exposed and get my system repaired correctly.

Technician checked AC furnace and thermostat inside my home to find a bad thermostat but did not check AC unit outside. Technician gave me a report indicating bad thermostat and vents not getting proper air pressure flow due to improper duct design. I expressed that I just need new thermostat and air vents were getting proper air pressure when AC was working. Technician mentioned that Extreme Heating and Air does not do duct work so I need to call a company that do duct work and he will come back to replace thermostat. It took Extreme Heating and Air about 6 days to submit report to my home warranty company before they could diagnose report. I had called Extreme Heating and Air 5 times asking to speak to manager and/or submit report to home warranty company for approval for replacing thermostat. I did not hear back from Extreme Heating and Air. The home warranty company finally received report stating vents not getting proper air pressure flow due to improper duct design but nothing about a bad thermostat. The home warranty company disapproved correcting pre-existing duct designs; therefore, I didn’t receive a new thermostat. The home warranty company called Extreme Heating and Air to revise the report to add “need new thermostat”, but Extreme Heating and Air did not respond. After my family suffered 10 days of having no AC, I hired another heating and air company. The new company found that it was a bad thermostat and replaced thermostat and the AC start working again and getting proper air pressure flow. The Technician at Extreme Heating and Air should be reprimanded for bad professional service, inaccurate report, and bad customer service. I should be reimbursed $150 that I paid another company because Extreme Heating and Air did not fulfill their contract with assigned home warranty company to service their customers.

Tech filled ac refrigerant to a unit with a loose valve cap all refrigerant leaked out had to purchase more refrig when the tech should check for leak
In May 2019 I AC would not cool I have a ext home warranty with *** they sent extreme heat and air , they said it was low on refrigerant so I paid for a 75 service fee to *** for the deductible and 250 in refrigerant since my contract only covers $10 a pound .5 months later my stop cooling so *** sent extreme heat and air back they said the evap coil was rusted and needed to be replaced and per my contract my out of pocket would be 1250.00 ,and out of that 1250.00 ...600 was for more refrigerant 410a . So talking to Jennifer I was questioning why the tech didn't check for leaks back 5 months ago ,she said I had to talk to Kristie and her answer was to call the owners which she gave me a number that had no voice mail .. so a few days later Kristie calls me to tell me the coil was to expensive so they were gonna changed the air handler and the out of pocket would go up just a little bit and proceeded to tell me 1850.00 was my out of pocket ... I chuckled a little bit that is 600.00 difference that's not a little bit . While still no ac in the most hottest days of the summer where a heat wave was in affect I had to live in those extreme conditions,I ask Kristie for a detailed invoice so that I could either get financing or pull from 401 k hardship withdrawal , she sent me a written out invoice not on letter head , I called her again and she said she could not provide me with a line by line detailed invoice that was btw extreme heat and air and ***...so I decided to use my home owners because 1850 I didn't have they sent 2 techs out and said my unit did not need that much repair they estimated around 600.00 my unit is only 7 years old ... so I called a company on my own didn't tell them of extreme heat and air findings nor the 2techs my insurance sent to see if his findings was the same the new company said I had a loose valve cap which they fixed and filled up with 410a refrigerant which costed me 580.00 dollars around the same as the other 2 techs had discovered and it was fixed in about 15 mins so I went through extreme heat conditions and with the money I had already given extreme heat and air and *** I could have bought a new unit for something as small as a valve cap