Extreme Heating Air

I have been dealing with this company for several years now. I too became acquainted with them through American Home Shield. They have been to my home for 17 recalls stemming from the wrong part, wrong refrigerant, etc. I am waiting for them to fix a system they installed 2 years ago with a 10-year warranty that now needs a new Compressor and Heat pump they are telling American Home Shield that it is normal wear and tear. I have a legal plan through my employer that I am starting to look into for assistance and get this company exposed and get my system repaired correctly.

Technician checked AC furnace and thermostat inside my home to find a bad thermostat but did not check AC unit outside. Technician gave me a report indicating bad thermostat and vents not getting proper air pressure flow due to improper duct design. I expressed that I just need new thermostat and air vents were getting proper air pressure when AC was working. Technician mentioned that Extreme Heating and Air does not do duct work so I need to call a company that do duct work and he will come back to replace thermostat. It took Extreme Heating and Air about 6 days to submit report to my home warranty company before they could diagnose report. I had called Extreme Heating and Air 5 times asking to speak to manager and/or submit report to home warranty company for approval for replacing thermostat. I did not hear back from Extreme Heating and Air. The home warranty company finally received report stating vents not getting proper air pressure flow due to improper duct design but nothing about a bad thermostat. The home warranty company disapproved correcting pre-existing duct designs; therefore, I didn’t receive a new thermostat. The home warranty company called Extreme Heating and Air to revise the report to add “need new thermostat”, but Extreme Heating and Air did not respond. After my family suffered 10 days of having no AC, I hired another heating and air company. The new company found that it was a bad thermostat and replaced thermostat and the AC start working again and getting proper air pressure flow. The Technician at Extreme Heating and Air should be reprimanded for bad professional service, inaccurate report, and bad customer service. I should be reimbursed $150 that I paid another company because Extreme Heating and Air did not fulfill their contract with assigned home warranty company to service their customers.

Tech filled ac refrigerant to a unit with a loose valve cap all refrigerant leaked out had to purchase more refrig when the tech should check for leak
In May 2019 I AC would not cool I have a ext home warranty with *** they sent extreme heat and air , they said it was low on refrigerant so I paid for a 75 service fee to *** for the deductible and 250 in refrigerant since my contract only covers $10 a pound .5 months later my stop cooling so *** sent extreme heat and air back they said the evap coil was rusted and needed to be replaced and per my contract my out of pocket would be 1250.00 ,and out of that 1250.00 ...600 was for more refrigerant 410a . So talking to Jennifer I was questioning why the tech didn't check for leaks back 5 months ago ,she said I had to talk to Kristie and her answer was to call the owners which she gave me a number that had no voice mail .. so a few days later Kristie calls me to tell me the coil was to expensive so they were gonna changed the air handler and the out of pocket would go up just a little bit and proceeded to tell me 1850.00 was my out of pocket ... I chuckled a little bit that is 600.00 difference that's not a little bit . While still no ac in the most hottest days of the summer where a heat wave was in affect I had to live in those extreme conditions,I ask Kristie for a detailed invoice so that I could either get financing or pull from 401 k hardship withdrawal , she sent me a written out invoice not on letter head , I called her again and she said she could not provide me with a line by line detailed invoice that was btw extreme heat and air and ***...so I decided to use my home owners because 1850 I didn't have they sent 2 techs out and said my unit did not need that much repair they estimated around 600.00 my unit is only 7 years old ... so I called a company on my own didn't tell them of extreme heat and air findings nor the 2techs my insurance sent to see if his findings was the same the new company said I had a loose valve cap which they fixed and filled up with 410a refrigerant which costed me 580.00 dollars around the same as the other 2 techs had discovered and it was fixed in about 15 mins so I went through extreme heat conditions and with the money I had already given extreme heat and air and *** I could have bought a new unit for something as small as a valve cap