Extreme IT Governance

Complaint: [redacted] I am rejecting this response because: I did not agree to the price or the payments were over my budget [redacted] I am not obligated to sign an agreement that I cannot affordThere was no discussion that the deposit would not be refunded in the event the deal did not go throught Very poor business ethics in my opinionWhy pissed of a.customer and keep their desposit instead have returning the deposit and having a happy customer that will come back and deal with them whenough they can afford a paymentI am.very disappointed in the dealings$may not be alot of money to you but it is to meI apologize for swearing but understand my.frustration with the situationI never said I would be coming on saturday [redacted] ***Sundays are my only day off as I mentioned to jeremy numerous times.....I was told no one can sign a deal.on a Sunday No extra effort to accoma date my.work schedule was put inVery very poor customer serviceI will be spreading the word about my dealings Sincerely, [redacted] ***

Complaint: [redacted]
I am rejecting this response because: I did not agree to the price or the payments were over my budget. [redacted] I am not obligated to sign an agreement that I cannot afford. There was no discussion that the deposit would not be refunded in the event the deal did not go throught.  Very poor business ethics in my opinion. Why pissed of a.customer and keep their desposit instead have returning the deposit and having a happy customer that will come back and deal with them whenough they can afford a payment. I am.very disappointed in the dealings. $250 may not be alot of money to you but it is to me. I apologize for swearing but understand my.frustration with the situation. I never said I would be coming on saturday [redacted]. Sundays are my only day off as I mentioned to jeremy numerous times.....I was told no one can sign a deal.on a Sunday.  No extra effort to accoma date my.work schedule was put in. Very very poor customer service. I will be spreading the word about my dealings.
Sincerely,
[redacted]

To whom it may concern.  [redacted] looked at a vehicle we just received on July 8 and informed us that he would be purchasing the vehicle once the inspection was completed. He SIGNED a purchase agreement that had pricing clearly indicated on the documents and told us he would be picking up...

the vehicle on Saturday.  As a result we told other customers who were also interested in the vehicle it was sold and had placed a sold sign in the vehicle and removed it from our online inventory.  He later called on the Saturday when he was supposed to pickup the vehicle and wanted to renegotiate. He was told on the phone that we lived up to our end of the deal and we expected him to honor his.   He arrived on Sunday afternoon and when he was told that we would be holding his deposit for this vehicle or for the purchase of another vehicle he began to swear and behave inappropriately and was promptly asked to leave.  Should he wish to purchase the vehicle he first agreed to buy or another one, his deposit will be applied to that vehicle in full. Sean K[redacted]