Extreme Parts Garage

First and foremost, we never give estimates on alterations The seamstresses are the only ones authorized to do so, because they are a separate entity and have individual pricing The sales associates are not seamstresses and do not know how much labor certain alterations require
We did tell the clients that at the first fitting, when the fee was quoted, if they are not comfortable moving forward, they are welcome to take the dresses elsewhere We do not lock anyone into doing alterations in our store.There was no appointment mistake, either One individual bridesmaid, came in on her own time She made the choice to schedule separate than the rest of the bridal party As much as we would love to manage those expectations, it is impossible to know the dymnamic, or schedule, of the bridal party, as well as, involve ourselves in that interaction The manager did invite the mother of the bride to the office to discuss *** *** did want to make sure she was taken care of We also gave her the option, with no fees and work performed, to take the dresses elsewhere at that point They chose to continue the process knowning what the fee would be in the end.Although every gown and alteration is unique, we have very competitve rates and are sought after for our skills Of course, there is going to be a larger fee when custom gowns are being made, rather than classic fit alterations.We also discounted a MRSP $dress (Bill Levkoff, designer) to $155, so they had room in the budget for a higher alteration cost There will be no refunds at this time. Thank you for understanding our position on this issue Please contact us with any questions.*** *** *** *** ***
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"Hello ***,First we would like to say that
our mission at Lillian Lottie is to not only provide an amazing experience for our brides, but also handle ourselves professionallyWe do see that you purchased your gown back in April and have called several times for an updateWe have noted that you first called on for an update, and then again on and At this time would like to apologize if you feel that we have not communicated or disregarded you.On the 7th and 10th you were told that your gown would be shipping mid NovemberWe have checked with the designer and your gown has shipped to us, and went out on Monday the 9th.We have hundreds of brides purchase through our store and occasionally dresses can come months early, and also sometimes run lateThe gowns are hand made over seas and have to clear shipping and quality controlFor those reasons, we are always very clear in our contracts that any ship date from the manufacturer are only an estimate, and that ship dates can change through out productionWe are more than happy to expedite the gown to you as soon as it arrives.You did state that you would like to look for another gown, and that you also tried contacting us for a refund, however we must apologize that we have not received that message or email. Please feel free to contact us directly at *** for your options"

I am responding to the current complaint about merchandise received We shipped this gown on 11/20, via UPS, with the bride receiving it on 11/ Here is the tracking number: *** After which, no communication was received from the bride expressing that she wants to return the gown I read that her seamstress was unable to alter the gown the way the bride has requested, however, I cannot vouch for this seamstress or the quality of her work She may say the dress cannot be altered, putting down the gown instead of her own abilities We have specially sold and altered that same style (Maggie Sottero, Jessica) times in the past few months This gown is constructed in production with the intention of future alterations and tailoring If she had come to Lillian Lottie for alterations, we could guarantee the fit, however, she did not Please let me know if you have any additional questions. Thanks, MeghanLillian Lottie CoutureTel***

Hello-I am so beyond frustrated with this company that I can't even deal with this anymore. My mom had to step in for me and was corresponding with Lillian Lottie for a resolution. We now have the dress in our possession. However, the fit is completely different from what was expected based on the initial trial of the sample in the store. The photos I have now from that date and when I received the gown show this. The way that the dress was pulled so tightly on me (I do understand sample sizes are different from the actual dress received) made the shape completely different as well as a key design element in the back. Either way, the company told my mom that they are completely unwilling to compensate for the long wait (in the contract it says allow 2-4 extra weeks, not a couple extra months) nor will they take the dress back as it does not fit me AT ALL the way that was originally presented. Alterations will not even fix that problem. They claim to have asked every seamstress in their shop for advice on the matter. This means nothing to me as the seamstress that I physically went to see to fix the gown said she can only do so much to make it fit the way the sample did. Which wasn't much. I am at a loss. I have already purchased another gown at a local business and plan to sell the dress from Lillian Lottie since they are so unwilling to make up for any lack of customer service.

I received a text message from Megan Tuesday, April 25th saying she would be in touch with me in 2 days and never heard from her again ( I have the text still on my phone). I ultimately texted her Tuesday, May 2nd to advise I was contacting the Revdex.com and my credit card company. We have NEVER received a call back from Lillian Lottie. Any phone conversations were initiated by us.  This was my original complaint with them, as we would call for status updates and promised calls back and would have to keep contacting LL to find out what was happening with our dress. Megan did not come by and spend time with us at my daughter's last fitting; more she walked by and asked how we were doing and, as we were so distressed by the look of the dress, we did not respond.  I explained to Megan when I did phone her back, we did not wish to cause a scene at the time of the last fitting, so we took the gown and left. It is still in the garment bag and has not been touched. We have shown photos of the alterations to other seamstresses who specialize in wedding dresses and we advise they were "very basic" alterations and not up to the promises we had made to us from LL. The dress does not fit well. After seven attempts and time running out, we felt we had no option but to look for another dress. It is unfortunate that Megan could not be bothered to contact me to discuss as she repeatedly told us she would.  I stand by my request for a refund.

to:[redacted]   eHi [redacted],I was unsuccessful submitting my response to the above complaint through the system, so I called and was directed to your email.  I appreciate your assistance with this....

 Below is my response and please see the attachment as that is the most important information in this situation."The dress was purchased on 7/9/16 and arrived to the store on 3/14/17.  Upon purchase, I explained that dresses bought, as is, take about 6 months to arrive, where gowns ordered with custom changes take a lot longer.  The bride ordered the style of one dress with the lace top of another.  A major custom change.  On 2/18 when the bride called for a status on her gown, we advised her that it could take a couple weeks to get an answer from the designer.  I called her back on 2/28 that the gown will be arriving to us in about two weeks. As the store, not the designer, we cannot control quality control or shipping from FedEx, which is why we give estimate arrival answers and not exact dates.  The dress did arrive as ordered.  The lace is not a symmetric lace by design, but was evenly applied on the bodice.  Upon ordering I did advise that straps and illusion backs do arrive larger as those are not required measurements from the designer (only bust, waist, and hips) so the leave a generous amount of ease for us to tailor to the body.  I did measure her and advised her to order a size 4.  Brides' measurements can change over the months of production time (larger or smaller).  When the gown came in it was a little too small, which is no problem as dresses are made to be altered, either let out or taken in.  7 fittings are not a lot to alter a gown.  As long as it fits in the end we prepare brides to be available for whatever it takes.  She also wanted to change the sash (per her request) which required an extra fitting.  We did not charge her for the fabric or labor for her new sash and we gave her a complimentary accessory to make her happy.  We also checked on her at every fitting to see how everything is going.  During her final fitting, I approached her group.  My first question and comment was "How is everything?  The final fitting, how exciting?!"  no one really responded, so I said, "I heard you had a concern that the gown was still too tight.  How does it feel?"  Barbara, the seamstress, said that it fit great and one of the guests said, "Yes, it looks gorgeous!"  The dress did really look great!  It was not pulling, indicating it was too small.  The gown did appear to fit her like a glove.  The bride did not really comment during the fitting, just said that she was trying on her accessories.  I then said, "Well, if you need me, just have Barbara grab me."  I was there a good 7 minutes with ample time to voice any and all concerns.  The bride paid the seamstress and signed out the dress. PLEASE SEE ATTACHED.  A few days later the mom called asking for a refund.  I told her she is welcome to bring the dress back and we can put it on our sales rack and if/when it sells we can talk about some sort of refund (depending on what the dress is purchased for).  Not happy with that answer, I told her I had to think about how to handle this and I would return her call.  I then got extremely sick and was in bed on medication for over a week.  During that time I did text her I was ill.  A few days later she texted me saying she was filing a complaint.  After which, I chose to no longer have any contact with her."Let me know if you have any questions regarding this situation.  Thanks!MeghanLillian Lottie CoutureTel. 480.941.6041Showroom location:8100 E. Indian School Rd. #110Scottsdale, AZ 85251(Hayden & Indian School Rd)

Hello,Last month we responded to this complaint and clicked the box that said we would like for the Revdex.com to review prior to posting. If you check and do not have the response from Lillian Lottie, please contact us and we can re-submit. Thank you!