Extreme Performance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have proof as to what was told to me from a witness and the orgnal owner on this sled and the sales guy told me flat out it had a hesitation under load and that it was a running driving sled and my witness was there for that if I had knowen there was more issues that that I would have not gotten that snowmobile he told me that the service notes only stated it had a hesitaion under load which yes I was ok with cause it need carbs cleaned and new plugsi was able to find the orginal owner and he even stated when he sold them this sled that it is a parts sled but yet they neglacted to say that and also have proof they have been selling fault equpment to others I have a list of peoplke that had gotten used things under the impression it was all very minor things according to the service notes and get it home and the machine is no good I have conversations with a few of these peopleand also when I got the snowmobile my neighbor had gotten a trailer which now he is all of a sudden has many issues with it Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Yesterday 8-18-American Marine called and told me that my ATV is doneBut I'm unhappy that it took almost weeks to fix itThey need to do repairs in shorter amount of timeNever kept me informed which I consider unacceptableThis is a new machine and it has been into them more than I rode it Regards, [redacted] ***

Mr***'s deposit for $was sent to him on July 7th 2016. *** ***General Manager OperationsAmerican Marina, Inc

Mr*** *** picked up the used boat he purchased on May 22nd on June 4th This completes the sales contract

***, thank you for contacting us regarding the *** *** issue, ID # ***Our position here in the store has not changed since our last reply. We represented the product honestly, and the customer was informed with as much information as was available to us prior to the saleHaving been in business for over years, we promise to work with each and every customer no matter how much or how little money was spentAt this point, if it helps, I can offer as a good will gesture, a discount on any parts needed if that helpsI'm sorry that this product did not meet his expectations. Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** *** I Received a brand new seat after all of the B.SThey could have settled this right away instead of the month fiascoI appreciate that I received a new seat BUT I will never do business with American Marine ever again as I don't see them as a reputable company and will advise anyone I know not to buy from themI know I am not the first one that feels this wayThey have left a very bad experience in my book, have never been treated so poorly

The repaired seat in question was picked up from the customer above days later. We, as a dealer, take responsibility for delays between MFR and consumer on warranty repair. This incident does not reflect our goal to our guests at all. I apologize sincerely on behalf of our team
here. If there is anything I personally can offer up, please feel free to contact me, *** *** G.S.M

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have proof as to what was told to me from a witness and the orgnal owner on this sled and the sales guy told me flat out it had a hesitation under load and that it was a running driving sled and my witness was there for that if I had knowen there was more issues that that I would have not gotten that snowmobile he told me that the service notes only stated it had a hesitaion under load which yes I was ok with cause it need carbs cleaned and new plugs. I was able to find the orginal owner and he even stated when he sold them this sled that it is a parts sled but yet they neglacted to say that and also have proof they have been selling fault equpment to others I have a list of peoplke that had gotten used things under the impression it was all very minor things according to the service notes and get it home and the machine is no good I have conversations with a few of these people.. and also when I got the snowmobile my neighbor had gotten a trailer which now he is all of a sudden has many issues with it.. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  Yesterday 8-18-16 American Marine called and told me that my ATV is done. But I'm unhappy that it took almost 7 weeks to fix it. They need to do repairs in shorter amount of time. Never kept me informed which I consider unacceptable. This is a new machine and it has been into them more than I rode it.
Regards,
[redacted]

On the issue, we sold a snowmobile to Mr. [redacted] with clear verbal AND written disclosures. Please see attached copy of the contract. The customer and dealer signed acknowledging the purchase and it's conditions. Quoting the following from the signed contract; "SLED WAS SALE PRICED AT $1199...

THEN ON 12/21/17 IT HAD IT'S FINAL MARK-DOWN POSTED ONLINE. UNIT IS SOLD AS-IS, AS SHOWN. NO DEALER WARRANTIES APPLY AS IT IS A USED PRODUCT. CUSTOMER NEEDS TO INSPECT AND SERVICE MACHINE HIMSELF TO GET READY FOR USE. OUR SERVICE DEPT CAN SERVICE MACHINE FOR A FEE, INQUIRE IF DESIRED. THANK YOU FOR YOUR BUSINESS WE APPRECIATE IT. SERVICE EVAL SHEET PROVIDED TO CUSTOMER FOR RECORDS."     So, based on the above statement from the contract, I feel that we were very clear on what was being sold, and the conditions that is was being sold under. Having been in the consumer retail industry for decades, I understand how things sometimes are misunderstood, and customers will either be confused, or "not hear" everything told to them. That is why we have a purchase contract with ALL the conditions of sale to help explain and hopefully eliminate these issues. I was the manager who typed this particular deal. I don't know what more I could have put on the contract to make this more clear? The customer knew without a doubt that he was buying a product that was in need of servicing before use. That's why I added on the contract that we could perform these services for the customer, for a fee, if he desired. The sled was marked down to it's final low price because of the repairs it had needed. If we had fixed everything on the sled, we would have charged a lot more for it than what we did to cover our added costs. This is very common practice for a business to do. As part of this sale, we shared with the customer an internal form which is called a "service eval report" that typically goes to the sales and service manager. It helps us assess the condition and value of a product. It also is used to determine whether or not to fix all or some of the issues on the machine. Depending on whether or not it's minor or major, we fix some, all, or none of the issues. Whichever way, we disclose information to the customer so they make the decision on whether or not it's the right machine for them. For the dealer, most sleds are very time consuming to fix, and many times, because of that, we just lower the price and sell them as "mechanic specials". In this segment of the marketplace, we find many customers would rather pay less money for something instead of having the dealer fix the product and raise the price out of their budget. Sorry to ramble on,.... I'm just trying to make you understand what we, as dealers, are up against in conducting good, honest, ethical business. It sure is not getting any easier these days!!         In reading what the customer had said that we told him; "it was a running driving sled that there was only a issue with a hesitation" is not true at all. That is a very vague and deceptive statement that can be interpreted in many different ways. That is why we said verbally and wrote on the contract that it must be serviced BEFORE use because it is not "ready to go". As stated on the contract, the CUSTOMER was responsible for servicing, unless he wished us to do it, for a FEE. Hopefully this clears things up with our side of the issue. As far as the customers desired outcome/settlement, our position is as it was at the time of sale, "as-is, as shown, with no dealer warranties." This unit was sold and represented honestly. It was sold as a "low price, final mark-down, as-is special. It's my opinion that the customer is trying to take advantage of us. He knew what he was buying. The "market price" of a sled in good running order is typically double what he paid for it.      If you have any further questions, please contact me via e-mail or by phone, whichever you prefer. Sincerely,[redacted].

MS [redacted] HAD PURCHASED A USED ATV FROM US (CF MOTO X8 VIN#[redacted]) WITH THE CONTRACT CLEARLY STATING "AS IS, NO WARRANTIES APPLY".SEE AITACHED COPY OF CONTRACT.AFTER A TIME, SHE HAD RETURNED THE PRODUCT TO US, FOR REPAIR OF A WINCH ANDWHEEL BEARING, WHICH SHE CLAIMED SHE SHOULD NOT...

BE RESPONSIBLE FOR.AMERICAN MARINE HAD CHOSEN TO OFFER A GOODWILL REPAIR FOR A NEW WINCH ANDWHEEL BEARING AND HUB. (SEE ATTACHED REPAIR ORDER # [redacted] WHICH DOES NOTINCLUDE ANY BILLED LABOR ... APPROX $300.00) SEE AITACHED REPAIR ORDER.SHE PICKED UP THE ATV ON 5-20-15 AND RETURNED IT 7-14-15 FOR THE ISSUES IN QUESTION.MS [redacted] HAS STATED THERE ARE MORE ISSUES SHE NEEDS ADDRESSED, FROM 5 MONTHSFROM PURCHASE DATE. AMERICAN MARINE IS MORE THAN HAPPY TO HELP HER WITH THEISSUES BUT AS ALL USED PRODUCTS ARE SOLD liAS IS" WITH NO WARRANTIES, ANY FURTHERISSUES WILL BE THE RESPONSIBILITY OF THE CUSTOMER.THANK YOU