Extreme Powersports

Ms [redacted] We are handling the recall issue with Polaris to the best of our abilities Polaris has dumped recalls on THOUSANDS of affect RZR utility vehicles built in the last years We are performing the repairs as fast as Polaris will send us the necessary parts Polaris is shipping the parts based on each dealer's units they have sold to customers that have purchased from them first, that is Polaris' current policy We have no control over how long the shipments take nor the quantity of parts We also are in line waiting on extra repair kits to repair affected vehicles purchased from other dealerships, as in your case This is something that is affecting thousands of customers, as I mentioned, and is beyond our control Polaris has a customer service line that you can call to direct your concerns, at 888-704- We are simply the messengers in this situation and have to deal with everyone's frustrations over not being able to enjoy their purchases We appreciate your patience and understanding and are working as hard as possible to get everyone on the trails faster Thank you, Paul McGowan General Manager Extreme Powersports

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowIt is very simple A price was agreed upon and when I committed to buy one the price suddenly goes up nearly a $1,dollars If that's not price gouging then I don't know what it would be called Regards, [redacted]

The customer service at Extreme Power Sports is unacceptableFirst off, it took me over two weeks to even get a sales person to try and deal with me I went over there numerous of times and just got the run aroundThat should have told me something there, but I gave them the benefit of the doubt and decided to do business with them anywaysI purchased TWO jet skis with a double trailer from extreme on May As of today I have had them a total of daysCurrently I am out of both of my skis, due to the steering bracket on one of them broke after only hours on the skis and extreme has had them at their facility since Monday June I called and as of Monday June the parts were just ordered on Saturday June 20, yet they had my skis on Monday June and the day I dropped them off they knew exactly what was wrong with themThis is just unacceptable customer service for a company to have to someone who has purchased new skis and has only had daysThey did not try to expedite the parts or anythingI continue to get blown off and they cannot give me a direct day on when my skis will be readyNor did they try and accommodate me with any kind of offerings for it taking so long or their awful customer service I have receivedExtreme Power Sports is in absolutely no hurry to meet a customer’s satisfactionI will never recommend this company to anyoneCustomer service is what excels a business and they have zero