Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As previously stated, during our initial discussions prior to contracting Pure for services, we were very specific about what we wanted, which was NOT extraordinaryThe supervisor guaranteed this would be done not only on the initial visit, but also on subsequent visitsAt NO time did he indicated that our request would demand more time or require an additional costThe basic services promised were not accomplished eitherThe three visits were to complete basic service issues, nothing above and beyondHad we been told they would not be able to accomplish the service we requested, we would have never contracted themIn addition, the one hour they claim to have spent on our property, is factually incorrect as I timed themAlso, until the very final service, we requested they NOT trim the shrubs and other plants and allow them to grow naturallyThis would have allowed ample time to provided the guaranteed services as promisedOn numerous occasions, [redacted] (site supervisor) assured us this would be completedAgain, at no time did he indicate what were wanting was not going to be accomplished in the allotted timeAgain, he assured this was not only doable, but he guaranteed they would do it [redacted] (owner) was not present during those conversations Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As previously stated, during our initial discussions prior to contracting Pure for services, we were very specific about what we wanted, which was NOT extraordinaryThe supervisor guaranteed this would be done not only on the initial visit, but also on subsequent visitsAt NO time did he indicated that our request would demand more time or require an additional costThe basic services promised were not accomplished eitherThe three visits were to complete basic service issues, nothing above and beyondHad we been told they would not be able to accomplish the service we requested, we would have never contracted themIn addition, the one hour they claim to have spent on our property, is factually incorrect as I timed themAlso, until the very final service, we requested they NOT trim the shrubs and other plants and allow them to grow naturallyThis would have allowed ample time to provided the guaranteed services as promisedOn numerous occasions, [redacted] (site supervisor) assured us this would be completedAgain, at no time did he indicate what were wanting was not going to be accomplished in the allotted timeAgain, he assured this was not only doable, but he guaranteed they would do it [redacted] (owner) was not present during those conversations Regards, [redacted]