ExxonMobil (Corporate Office) Reviews (%countItem)
ExxonMobil (Corporate Office) Rating
Address: 5959 Las Colinas Blvd, Irving, Texas, United States, 75039-2298
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Fraudulent charge by Exxon Mobil Application.
On Feb 11th at 1:09pm I used the Exxon Mobil Rewards app for the first time. It advertised "pay for your fuel from the comfort of your car". No transparency and no real directions given. I pumped $18.25 worth of fuel into my car and then tried to pay for it in app. I didn't realize you had to use the app BEFORE you pump. So I selected the pump I was at and clicked authorize. This is when I realized that I was just authorizing the pump to be able to pump gas, not paying for the gas I already pumped. So I hit cancel immediately, cancelling the pump. I went inside and paid for the $18.25 in fuel I had pumped. I now see that Exxon Mobile charged my card $50 when it authorized the pump. This is NOT a pending transaction or an authorization hold. This is a COMPLETED transaction. Exxon Mobil charged my debit card $50 without ANY prior warning, without my authorization, without my permission, and without my consent. This is absolutely ridiculous and this is fraud!
Refund $50 USD immediately as well as compensation for the severe inconvenience. I spent the entire afternoon on the phone with Exxon Mobil App customer support AND Exxon Mobil Customer support with zero resolution. They advised me to deal with it myself and contact my bank. My bank didn't cause this problem nor can they resolve it for Exxon Mobil.
To whom it may concern,
Regarding case file # XXXXXXXX, I spoke with the consumer today, February 5, 2020 via telephone and confirmed that he has received his funds of $50 back by his financial institution.
We have provided Mr. with a $25.00 ExxonMobil gift card as a gesture of goodwill. He was happy with the resolution.
Please consider this case as closed.
Thank you
Exxon Mobil Customer service reached out to me and the issue is now resolved.
I want your mobile 1 annual via autozone for their discounts and your website says it has it but it does not
I want your mobile 1 annual via autozone for their discounts and your website says it has it but it does not
Either get this product in stores with the 0W-20 quarter larger jug at bulk discounts or send me other chances to get a good deal on it please. Update your website to say autozone does not carry anything good of your. I go to several stores and they're clearancing and not carrying the Annual, and the advanced comes in maybe one size or irrelevant viscocity or just quarts. In other words, the stores want to sell just your *** options so we keep coming back. Or maybe you could quit making good products that tantalize me. You even have a MOBILE 1 Pflugerville quick oil change and they don't carry it at all, not even advanced filters. It's a joke
Email Response sent to the Revdex.com:
Please note, I am not certain if this response has been sent already. If so, I apologize for the duplicate email.
To Whom It May Concern, we have contacted our business partners for investigation and resolution regarding Mr. concerns with product availability.
Our business partners have concluded that AutoZone discontinued the Mobil 1 Annual Protection product "some time last year". One of the store managers mentioned that they weren't seeing the demand for it. They did not anticipate that retailers would take interest in carrying Mobil 1 Annual Protection, when the product was first introduced.
However they have advised me of an upcoming rebate kickoff taking place March 1, 2020, with one participating retailer located at 15207 FM 1825 in Pflugerville, TX. At this time all details regarding this promotional offer have not yet been shared.
Tammy ***
Consumer Care Specialist
I successfully used SpeedPass+ App to pay the gas on 11/23/18. However, when I tried to use it again later (sorry, can't remember the exact date, may be 11/24/18), I got declined. Then I contacted the customer service, asking what was wrong with my SpeedPass+ account. I was told my account was blocked due to the unusual activity. The representative told me that he would submit a request to their app security department to unblock my account and this should only took 2-3 business days. However, I waited for more than 1 week, and finally got their reply saying: "For your security and protection, as well as to maintain the integrity of our system the account was blocked. However, due to these defenses we are unable to unblock your account. Please use an alternate method of payment at the pump." There was no reason why my account got blocked, neither any information on how to unblock it. Just simply told me I have to change the payment method, since my account will keep blocked.
I replied this email and still didn't get any useful information. I tried to talk to the manager over the phone, but the representative promised that he can fix the problem. He told me to wait several more days, he will call me back once my account is unblocked. Apparently, no call back at all!
It has been almost a month since my account blocked. I don't want to wait any longer, please solve it immediately! I can provide anything needed for the verification of my account if necessary. But I can't accept block my account with no reason at all!
My Speedpass+ account is: ***@gmail.com, and the reference# for my case is XXXXXX and XXXXXX.
Other (requires explanation) Please unblock my Speedpass+ as soon as possible! I need to use it before 12/26/2018! Or I will lose $20 credit to the Exxon Mobil.
To whom it may concern,
We were able to unblock the consumer's account so she is able to use the Speedpass+ app. She has been notified by telephone and we will be sending her a letter with a $50 gift card as a gesture of goodwill for the inconvenience. *** was satisfied with the outcome and happy to hear of the gift card as she lost out on $20 of savings during the time her account was blocked.
(The consumer indicated he/she ACCEPTED the response from the business.)
My ExxonMobil account has finally been unblocked, although It has taken too much time and effort. The company offered a $50 gift card as compensation, which is fair to me.
I was supposed to receive a $70 rebate check 8 weeks ago & still haven't received it.
I submitted my rebate form on auguAu 8th 2018 & was told I would receive my rebate check in 6 to 8 weeks. It has been 16 weeks & still no check. I submitted a second rebate form for $70 on noveNove 25th 2018 so now they owe me a total of $140. My concern is this promotion ends deceDece 31st 2018 & while I submitted them before that date I'm worried I might not get them at all.
I I just want my rebate checks like I was promised.
I finally received the first of my 2 checks n 12/24/18