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Eye Associates Northwest PC

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Eye Associates Northwest PC Reviews (4)

The patient was not charged for glasses, frames or lenses The charges that the patient complaint references are charges for the exam that the insurance did not cover The patient has signed an acknowledgement of financial responsibility agreeing to pay for all services and charges not covered by their insurance company This form is on file in the patients medical record.The patient has spoken with the office and had all of the above information explained to them.Thank you, [redacted] Chief Operating Officer

We are in communication with the pt and we are getting her trials of lenses she wants to tryWe will set up a no charge follow up appointment with Dr Vo to finalize the new prescription when she come in to pick up the trials tomorrowThank you

Complaint: ***I am rejecting this response because:Sincerely,*** ***First of all I wish I had a better English to explain every thing in a better way, and also to understand what am I signing for.My main complaint is about the quality of the job they didto make clear, I could see and read with my years old lenses better then what they prescribed for me.I don,t understand when they say " we did not charged him for the frame" frame was my old frame, I providedI returned their lens with my own frame to them.it was not only useless even damaged my iyesthey got their money from my insurance with out providing me the promised service and also asking for more? and sending $70.00 to collection agency and destroying my credit record?this is not fair at all and is not acceptable

The patient was not charged for glasses, frames or lenses. The charges that the patient complaint references are charges for the exam that the insurance did not cover. The patient has signed an acknowledgement of financial responsibility agreeing to pay for
all services and charges not covered by their insurance company. This form is on file in the patients medical record.The patient has spoken with the office and had all of the above information explained to them.Thank you,*** ***Chief Operating Officer

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Address: 1101 Madison St Ste 600, Seattle, Washington, United States, 98104-3501

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