Eye Boost

Received email which appeared to be from [redacted] promoting a free gift for shopping with them during the holidaysEmail offered assorted item to choose from and only had to pay the shipping charge of $I chose an eye cream which I receivedTwo weeks later this company then proceeded to charge my credit card $ I contacted them and was told that because I did not cancel order, I had to pay the full price for the eye cream I contacted my credit card company and disputed the chargesContacted [redacted] and they have no affiliation with this company [redacted] is also investigating the company for using their company as a coto attract potential customers I feel that this is a scam and illegal sales practices Unfortunately, I am unable to locate the original email and am on the hook for the charge of $ Customer beware

I called to order a product that was only a few $$$, they billed me $said I had join a group and would continue to get product at $ a month I don't want this and told them and they continue
to bill meI'm a senior and can't afford this and did not sign up for thisI feel it is advertising and a scam
I want my back, and off their list to join their club and get products each monthI do not want it

Received email which appeared to be from *** promoting a free gift for shopping with them during the holidaysEmail offered assorted item to choose from and only had to pay the shipping charge of $I chose an eye cream which I receivedTwo weeks later this company then proceeded to charge my credit card $ I contacted them and was told that because I did not cancel order, I had to pay the full price for the eye cream I contacted my credit card company and disputed the chargesContacted *** and they have no affiliation with this company *** is also investigating the company for using their company as a coto attract potential customers I feel that this is a scam and illegal sales practices Unfortunately, I am unable to locate the original email and am on the hook for the charge of $ Customer beware

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Skin Cream and Eye Serum products   on a 14 day trial basis back on 04/06/2017 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 04/21/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/21/2017 $89.95 for the Skin Cream and $87.94 for the Eye Serum,however the $89.95 charged for  the Skin Cream was declined. Customer had contacted our Customer Service on 05/02/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Unfortunately the customer’s account has been flagged as a chargeback for the disputed charge,which  the chargeback processor and credit card companies have ruled the customer’s claim in our favor. Please relay this message to our customer, and feel free to let us know if you should have any questions.