Eye Candy Customs

Complaint: [redacted] I am rejecting this response because: this is more than a box with a staple showing inside - the wood on both sides was cracked When notified with pictures, the owner said that he would replace the drawer We only asked for a repair This was NOT a pre-existing condition This was damage done by their installer, who sneakily lest our home without pointing out the damage he caused Don't you think if he noted the damage while replacing the drawer front, he would have pointed it out if there was a pre-existing condition? This is not an A+ company in my opinion Sincerely, [redacted]

We were not aware of any problems until see sent in a complaint to the Revdex.com What she is asking us to do is not covered under our warranty We have been there before to correct any issues she had

Initial Business Response /* (1000, 5, 2014/12/19) */
We had reface her kitchen and added a wine rack which she had overloaded with bottles and fell on the floor
We had responded to her by replacing the damaged wine rack and touch up the granite countertopThe damage to her floor was only some
minor scratches in one small areaWe had our floor cogo out and look at itThey said she did not like the job her flooring co.did in staining the entire house apxsq ftshe hired just weeks beforeShe want the whole floors in the house refinished! We responded that we are only responsible for the area that was damagedWe will not pay to have her whole floor redone
Initial Consumer Rebuttal /* (3000, 7, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our wine rack was not overloaded with wineThe rack holds bottlesThere were bottles in the rackIf the rack could not support bottles, why did they sell me and install that product? The brackets that hold up the rack were not properly supported/finished with screws, as per *** and *** said when they came to look at the damageThey said that double stick, command strips, are used to keep the rack in line and then properly screwed inThey said obviously, ***, the guy who did our cabinet job, did not screw in the wine rackNo screws were in the bracketsThey apologized and then told us that *** was firedReasons why were not disclosed(As a note, *** sent over to our home to take a look at the damage, an employee who confirmed that the wine rack was not supported properly.) While at our home, *** corrected the chip on my counter topBoth *** and *** apologized for the way the wine rack was incorrectly installed, and offered to fix my damaged floors
Speaking of which, my home is square feet, total, upstairs and downstairsThe wine rack is on the first floor, which is approximately square feetThe agreement was to only do the kitchen floors, where the major damage is, dining room, entry way, connecting hall, and family room, which all flow from kitchenRooms that had a "break" in the flooring was not agreed upon to do, which is the office, powder room, and master bedroom(Have no response to us stating that we didnt like our original floor guyDon't understand relevance.)
As per email *** sent me, that is included in original Revdex.com complaint, he sent me a floor guy's contact info and that they were not going to be responsible for the floorThe flooring company, confirmed that Refacing Pros was not going to be responsible for payment after they came out to access the damageI left several messages at Refacing Pros trying to get resolution, but no responseThe only response I received was a text from *** telling me not to contact them since the Revdex.com complaint has been made
Summation: We are not asking for whole house or "3000" sq feet to be doneOnly agreed upon; kitchen, family room, dining room, connecting entry and hallways, approximately XXXX-XXXX sq feet( Disparity could be +/- XXX-XXX sq ft)
Floors were damaged from their incorrectly installed products and they should be responsible for the damage to my floors
They agreed to fix my floors in questionI expect them to keep their word to fix our floors, as they expected payment from us
Thank you
Final Business Response /* (4000, 12, 2015/01/23) */
We had never said we would refinish her kitchen, family room and dining room floorsThe small scratch in the floor was only in front of the cabinet where the wine bottles fellWhat she is asking us to do is refinish all her floors because she did not like the job her flooring guys didUntil she agrees to be reasonable about her complaint we are not going to do any repairs
We had already gone there to replace the wine rack and the countertops, so we had responded to her as soon as it happened and did the repairs in a timely manor
Final Consumer Response /* (3000, 18, 2015/02/03) */
It is truly unfortunate that the Revdex.com could not help our case
Refacing Pros are extremely unprofessional and do not conduct business with any ethics
I am very disappointed that the Revdex.com endorses Refacing Pros
Not sure why this case closed when we had until today, Feb 3rd, which day is not over, to respond
Unbelievable

We will contact her after the holiday

Complaint: ***
I am rejecting this response because:Refacing Pros has not contacted me as requested.
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: this is more than a box with a staple showing inside - the wood on both sides was cracked.  When notified with pictures, the owner said that he would replace the drawer.  We only asked for a repair.  This was NOT a pre-existing condition.  This was damage done by their installer, who sneakily lest our home without pointing out the damage he caused.  Don't you think if he noted the damage while replacing the drawer front, he would have pointed it out if there was a pre-existing condition?  This is not an A+ company in my opinion.
Sincerely,
[redacted] [redacted]

We have stated our reasons, the job was finished and approved by the client.

We were not aware of any problems until see sent in a complaint to the Revdex.com.  What she is asking us to do is not covered under our warranty.  We have been there before to correct any issues she had.

We had refaced their kitchen and were paid in full. What they are complaining about is a drawer box with a staple showing on the inside. Our contract was to replace the fronts only not the drawer boxes.This was something that was not in our contract to repair. The drawer works fine, we would not...

leave the job if it needed to be replaced. They had been in contact with our salesman and he has responded to all their e-mails.