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Eye Care Associates in Optometry

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Eye Care Associates in Optometry Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***
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Review: When I registered for my appointment, I listed my vision insurance as Guardian, which I believed had taken effect on April*. I found out the morning of the appointment that Guardian wasn't going to take effect until May * and I was still covered under the old EyeMed plan. I went to the appointment since it was just around the corner and apologized for the misinformation and asked if they took EyeMed. They said "oh, that explains why we couldn't find your Guardian insurance when we looked for it! We did find that you are covered under VSP. We don't take EyeMed, but you are fully covered under VSP so you're all good to go." I asked them how it was possible that I had two insurances and they said they didn't know, but maybe I was wrong about the EyeMed because they were certain about the VSP. After the exam, the girl at the front desk said "so, I'm really sorry, but you actually don't have VSP insurance. It's a discount plan so you get a percentage off, but you're not really covered for anything." I insisted that this information needed to be conveyed to me BEFORE the exam, so that I could have either made an appointment after May * OR chosen a doctor that took my insurance. She did phone the doctor, but explained the situation to him in a way that deflected blame from her, and I was told that I still had to pay almost $200. There is no reason I should have to pay for someone else's mistake. I could have easily gone to a different doctor and not paid anything out of pocket.Desired Settlement: Refund-Credit Card Credit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: OPTICIANS

Address: 425 Madison Avenue Suite 802, New York, New York, United States, 10017

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